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Articles

Does User Co-Production of Public Service Delivery Increase Satisfaction and Trust? Evidence From a Vignette Experiment

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Read on this site (11)

Rocco Palumbo & Mohammad Fakhar Manesh. (2023) Travelling along the public service co-production road: a bibliometric analysis and interpretive review. Public Management Review 25:7, pages 1348-1384.
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Sofi Perikangas & Sanna Tuurnas. (2023) Design for inclusive digital co-production. Public Management Review 0:0, pages 1-21.
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Lorenzo Cicatiello, Elina De Simone, Marcella D’Uva, Giuseppe Lucio Gaeta & Mauro Pinto. (2023) Coproduction and satisfaction with online schooling during the COVID-19 pandemic: evidence from European countries. Public Management Review 25:3, pages 637-656.
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Xiao Lin Wu, Yi Yun Xie, Xiao Qin Tan & Yi Peng. (2023) Association of psychological capital and engagement in coproducing emergency response: evidence from Chinese communities. International Public Management Journal 26:2, pages 305-328.
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Tina Øllgaard Bentzen. (2022) Continuous co-creation: how ongoing involvement impacts outcomes of co-creation. Public Management Review 24:1, pages 34-54.
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Lisa Källström, Sara Mauro, Alessandro Sancino & Giuseppe Grossi. (2021) The governance games of citizens and stakeholders’ engagement: longitudinal narratives. Local Government Studies 47:5, pages 859-885.
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Jörg Lindenmeier, Ann-Kathrin Seemann, Oto Potluka & Georg von Schnurbein. (2021) Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres. Public Management Review 23:2, pages 210-232.
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Sinah Kang & Gregg G. Van Ryzin. (2019) Coproduction and trust in government: evidence from survey experiments. Public Management Review 21:11, pages 1646-1664.
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Mariafrancesca Sicilia, Alessandro Sancino, Tina Nabatchi & Enrico Guarini. (2019) Facilitating co-production in public services: management implications from a systematic literature review. Public Money & Management 39:4, pages 233-240.
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Cecilia Heule, Marcus Knutagård & Arne Kristiansen. (2017) Mending the gaps in social work education and research: two examples from a Swedish context. European Journal of Social Work 20:3, pages 396-408.
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Léon Acar, Trui Steen & Bram Verschuere. Public values? A systematic literature review into the outcomes of public service co-creation. Public Management Review 0:0, pages 1-33.
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Articles from other publishers (19)

Soojin Kim, Eunju Rho & Yu Xuan Joycelyn Teo. (2024) Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda. The American Review of Public Administration.
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Adel R. M. Rayan, Ahmed Sayed Mohamed Sbaie, Yasser S. A. Hussien & Hadeer Murad Mabrouk. (2024) Mediating Role of Customer Relationship Quality between the Customer Value Co-creation Behavior and Customer Loyalty. European Journal of Business and Management Research 9:2, pages 9-24.
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Francisco Simões & Elena Marta. (2024) Public Employment Services and Vulnerable Youth in the EU: The Case of Rural NEETs. Politics and Governance 12.
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Talieh Sadeghi, Joakim Finne, Ida Bring Løberg, Vidar Bakkeli & Mikkel M. Thørrisen. (2023) Comparing digital to traditional follow-up in the Norwegian Labour and Welfare Administration: A youth perspective on trust and satisfaction. Nordisk välfärdsforskning | Nordic Welfare Research 8:3, pages 178-191.
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Mette Kjærgaard Thomsen & Niels Opstrup. (2023) Priming citizens to think about public participation initiatives: Does it impact their view of government?. Scandinavian Political Studies 46:1-2, pages 23-51.
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Ina Radtke, Noortje Hoevens, Taco Brandsen & Marlies Honingh. (2023) Assessing the Quality of Digital Coproduction: An Interdisciplinary Model. Administrative Sciences 13:3, pages 69.
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Marta Marsilio, Floriana Fusco, Eleonora Gheduzzi & Chiara Guglielmetti. (2021) Co-Production Performance Evaluation in Healthcare. A Systematic Review of Methods, Tools and Metrics. International Journal of Environmental Research and Public Health 18:7, pages 3336.
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Eleonora Gheduzzi, Niccolò Morelli, Guendalina Graffigna & Cristina Masella. (2020) Facilitating co-production in public services: Empirical evidence from a co-design experience with family caregivers living in a remote and rural area. Health Services Management Research 34:1, pages 21-35.
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Kristina Areskoug Josefsson, Annika Nordin & Sofia Kjellström. 2021. Processual Perspectives on the Co-Production Turn in Public Sector Organizations. Processual Perspectives on the Co-Production Turn in Public Sector Organizations 42 58 .
Elke LoefflerElke Loeffler. 2021. Co-Production of Public Services and Outcomes. Co-Production of Public Services and Outcomes 335 393 .
Sinah Kang & Gregg G. Van Ryzin. 2021. The Palgrave Handbook of Co-Production of Public Services and Outcomes. The Palgrave Handbook of Co-Production of Public Services and Outcomes 639 657 .
Denita Cepiku, Marta Marsilio, Mariafrancesca Sicilia & Milena VainieriDenita Cepiku, Marta Marsilio, Mariafrancesca Sicilia & Milena Vainieri. 2020. The Co-production of Public Services. The Co-production of Public Services 81 112 .
Tina Jukić, Primož Pevcin, Jože Benčina, Mitja Dečman & Sanja Vrbek. (2019) Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation. Administrative Sciences 9:4, pages 90.
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Ulrika Leijerholt, Galina Biedenbach & Peter Hultén. (2018) Branding in the public sector: a systematic literature review and directions for future research. Journal of Brand Management 26:2, pages 126-140.
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Olumuyiwa Bayode Adegun. (2017) Exploring Just Sustainability in Re-Blocking Intervention in a Johannesburg Informal Settlement. Journal of Asian and African Studies 53:5, pages 782-796.
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Carola van Eijk. (2017) Helping Dutch Neighborhood Watch Schemes to Survive the Rainy Season: Studying Mutual Perceptions on Citizens’ and Professionals’ Engagement in the Co-Production of Community Safety. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 29:1, pages 222-236.
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Daphne Vanleene, Joris Voets & Bram Verschuere. (2017) The Co-production of a Community: Engaging Citizens in Derelict Neighbourhoods. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 29:1, pages 201-221.
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Deborah Rice. (2017) How governance conditions affect the individualization of active labour market services: An exploratory vignette study. Public Administration 95:2, pages 468-481.
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Joost Fledderus. (2015) Building trust through public service co-production. International Journal of Public Sector Management 28:7, pages 550-565.
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