Citations (165)
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Nima Soltani-Nejad, Raymond Rastegar, Goshtasb Shahriari-Mehr & Fatemeh Taheri-Azad. (2024) Conceptualizing Tourist Journey: Qualitative Analysis of Tourist Experiences on TripAdvisor. Journal of Quality Assurance in Hospitality & Tourism 25:2, pages 343-364.
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Wenjing Lu, Mei Peng Low & Wai Mun Yeong. (2024) Will sensory impressions drive the intention to revisit? An empirical study in the rural tourism. Journal of Travel & Tourism Marketing 41:2, pages 292-306.
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Saifeddin Alimamy, Donghee Shin & Waqar Nadeem. (2023) The influence of trust and commitment on free-to-play gamers co-creation intentions. Behaviour & Information Technology 42:12, pages 1980-1997.
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Antonio Vidal-Matzanke, Hector Esteve-Ibáñez & Pablo Vidal-González. (2023) Can cultural heritage be a successful strategy as a tourist experience? The case of tourist establishments in the mountains of Valencia, Spain. Journal of Heritage Tourism 18:2, pages 265-282.
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Arisara Jiamsanguanwong, Chayapol Ophaswongse, Chaianan Chansirinthorn, Narun Kitirattragarn & Oran Kittithreerapronchai. (2023) Improving patients’ experience concerning insufficient informational flow to patients during COVID-19 pandemic: Case study of a traditional Chinese medicine clinic. International Journal of Healthcare Management 16:1, pages 51-60.
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Tuan Phong Ly & Xiuchang Tan. (2023) Temple keepers in religious tourism development: a case in Macao. Journal of Heritage Tourism 18:1, pages 67-83.
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IpKin Anthony Wong & Zhiwei (CJ) Lin. (2022) Understanding Tourist Citizenship Behavioral Intentions: The Role of Social Interactions and Brand Perceptions. Journal of China Tourism Research 18:3, pages 592-610.
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Alireza Habibi & S. Mostafa Rasoolimanesh. (2021) Experience and Service Quality on Perceived Value and Behavioral Intention: Moderating Effect of Perceived Risk and Fee. Journal of Quality Assurance in Hospitality & Tourism 22:6, pages 711-737.
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Davood Ghorbanzadeh, Muhammad Salman Shabbir, Arshad Mahmood & Elahe Kazemi. (2021) Investigating the role of experience quality in predicting destination image, perceived value, satisfaction, and behavioural intentions: a case of war tourism. Current Issues in Tourism 24:21, pages 3090-3106.
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Kim Willems, Lieve Doucé & Ann Petermans. (2021) Can a retail environment be simulated by photographs?. Journal of Marketing Management 37:15-16, pages 1514-1549.
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Xingbao (Simon) Hu & Yang Yang. (2021) Do lower costs necessarily induce higher value ratings? An analysis of online hotel reviews. Current Issues in Tourism 24:16, pages 2357-2373.
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Ghada Talat Alhothali, Islam Elgammal & Felix T. Mavondo. (2021) Religious servicescape and intention to revisit: potential mediators and moderators. Asia Pacific Journal of Tourism Research 26:3, pages 308-328.
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Gurel Cetin. (2020) Experience vs quality: predicting satisfaction and loyalty in services. The Service Industries Journal 40:15-16, pages 1167-1182.
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Lily (Xuehui) Gao, Iguacel Melero & F. Javier Sese. (2020) Multichannel integration along the customer journey: a systematic review and research agenda. The Service Industries Journal 40:15-16, pages 1087-1118.
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M. Rosario González-Rodríguez, Ana M. Domínguez-Quintero & Brendan Paddison. (2020) The direct and indirect influence of experience quality on satisfaction: the importance of emotions. Current Issues in Tourism 23:22, pages 2779-2797.
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Katherine Dashper & Anne Buchmann. (2020) Multispecies event experiences: introducing more-than-human perspectives to event studies. Journal of Policy Research in Tourism, Leisure and Events 12:3, pages 293-309.
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Xinwei Su, Xi Li, Weiqiang Chen & Tao Zeng. (2020) Subjective vitality, authenticity experience, and intangible cultural heritage tourism: an empirical study of the puppet show. Journal of Travel & Tourism Marketing 37:2, pages 258-271.
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Ana M. Domínguez-Quintero, M.Rosario González-Rodríguez & Brendan Paddison. (2020) The mediating role of experience quality on authenticity and satisfaction in the context of cultural-heritage tourism. Current Issues in Tourism 23:2, pages 248-260.
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Pramod Sharma & Jogendra Kumar Nayak. (2020) Examining experience quality as the determinant of tourist behavior in niche tourism: an analytical approach. Journal of Heritage Tourism 15:1, pages 76-92.
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Ibrahim Alnawas & Jane Hemsley-Brown. (2019) Examining the key dimensions of customer experience quality in the hotel industry. Journal of Hospitality Marketing & Management 28:7, pages 833-861.
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Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato. (2019) Measuring customer experience in service: A systematic review. The Service Industries Journal 39:11-12, pages 779-798.
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Amir Batouei, Mohammad Iranmanesh, Davoud Nikbin & Sunghyup Sean Hyun. (2019) Flight anxiety: investigating the role of airline service quality and flight crew’s competence. Asia Pacific Journal of Tourism Research 24:7, pages 710-724.
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Asli D.A. Tasci & Ady Milman. (2019) Exploring experiential consumption dimensions in the theme park context. Current Issues in Tourism 22:7, pages 853-876.
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Hung-Che Wu & Ya-Yuan Chang. (2019) What Drives Advocacy Intentions? A Case Study of Mainland Chinese Tourists to Taiwan. Journal of China Tourism Research 15:2, pages 213-239.
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Rajesh Ittamalla & Daruri Venkata Srinivas Kumar. (2019) The impact of social cues on passengers’ travel experience. The Service Industries Journal 39:3-4, pages 299-318.
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Alireza Habibi & Ahmad Azmi M. Ariffin. (2019) Value as a medical tourism driver interacted by experience quality. Anatolia 30:1, pages 35-46.
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Hung-Che Wu & Ching-Chan Cheng. (2019) An Empirical Analysis of Green Experiential Loyalty: A Case Study. Journal of International Food & Agribusiness Marketing 31:1, pages 69-105.
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Davood Ghorbanzade, Hormoz Mehrani & Atena Rahehagh. (2019) The effect of experience quality on behavioral intentions of domestic tourists in visiting water parks. Cogent Business & Management 6:1.
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Vanasanan Virabhakul & Ching-Hsu Huang. (2018) Effects of Service Experience on Behavioral intentions: Serial Multiple Mediation Model. Journal of Hospitality Marketing & Management 27:8, pages 997-1016.
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Yu-Chi Wu, Hsiang-Ming Lee & Pin-Ru Liao. (2018) What do customers expect of travel agent–customer interactions? Measuring and improving customer experience in interactions with travel agents. Journal of Travel & Tourism Marketing 35:8, pages 1000-1012.
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Jan Packer, Roy Ballantyne & Nigel Bond. (2018) Developing an Instrument to Capture Multifaceted Visitor Experiences: The DoVE Adjective Checklist. Visitor Studies 21:2, pages 211-231.
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Pankaj Deshwal & Prasanta Bhuyan. (2018) Cancer patient service experience and satisfaction. International Journal of Healthcare Management 11:2, pages 88-95.
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Hung Che Wu & Ching Chan Cheng. (2018) An Empirical Analysis of Tourists’ Switching Intention: The Case of Jiufen. Journal of China Tourism Research 14:2, pages 193-220.
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Hung-Che Wu & Ching-Chan Cheng. (2018) What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing. Journal of Hospitality Marketing & Management 27:2, pages 151-177.
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Graham Brown, Guy Assaker & Arianne Reis. (2018) Visiting Fortaleza: motivation, satisfaction and revisit intentions of spectators at the Brazil 2014 FIFA World Cup. Journal of Sport & Tourism 22:1, pages 1-19.
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Mohammed Bala Banki, Musa Dalil, Maikudi Mohammed & Benjamin Aliyu Santali. (2018) Influence of socio-demographics of leisure travellers on service experience equity. Anatolia 29:1, pages 129-140.
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Woohyuk Kim & Kristin Malek. (2017) Understanding the relationship among motivation to attend, satisfaction, and loyalty of medical convention attendees. Journal of Convention & Event Tourism 18:4, pages 282-300.
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Sung-Joon Yoon & Hyong-Ju Lee. (2017) Does Customer Experience Management Pay Off? Evidence from Local versus Global Hotel Brands in South Korea. Journal of Hospitality Marketing & Management 26:6, pages 585-605.
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Isabelle Brun, Lova Rajaobelina, Line Ricard & Bilitis Berthiaume. (2017) Impact of customer experience on loyalty: a multichannel examination. The Service Industries Journal 37:5-6, pages 317-340.
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Chris Horbel, Bastian Popp, Herbert Woratschek & Bradley Wilson. (2016) How context shapes value co-creation: spectator experience of sport events. The Service Industries Journal 36:11-12, pages 510-531.
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Faizan Ali, Muslim Amin & Cihan Cobanoglu. (2016) An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry. Journal of Hospitality Marketing & Management 25:4, pages 449-475.
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Doyle Yoon & Seounmi Youn. (2016) Brand Experience on the Website: Its Mediating Role Between Perceived Interactivity and Relationship Quality. Journal of Interactive Advertising 16:1, pages 1-15.
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IpKin Anthony Wong & Sio Lai Wendy Tang. (2016) Linking Travel Motivation and Loyalty in Sporting Events: The Mediating Roles of Event Involvement and Experience, and the Moderating Role of Spectator Type. Journal of Travel & Tourism Marketing 33:1, pages 63-84.
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Maria João Carneiro, Joana Lima & Ana Lavrador Silva. (2015) Landscape and the rural tourism experience: identifying key elements, addressing potential, and implications for the future. Journal of Sustainable Tourism 23:8-9, pages 1217-1235.
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IpKin Anthony Wong & Xiangping Li. (2015) Destination Services and Travel Experience in the Gaming Mecca: the Moderating Role of Gambling as a Travel Purpose Among Chinese Tourists. Journal of Travel & Tourism Marketing 32:1-2, pages 80-99.
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Lorena Blasco-Arcas, Blanca I. Hernandez-Ortega & Julio Jimenez-Martinez. (2014) Collaborating online: the roles of interactivity and personalization. The Service Industries Journal 34:8, pages 677-698.
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Amalia Triantafillidou & George Siomkos. (2014) Extraordinary Experience-Based Segmentation: The Case of Greek Summer Campers. Journal of Hospitality Marketing & Management 23:2, pages 122-156.
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Jonas Holmqvist & Yves Van Vaerenbergh. (2013) Perceived importance of native language use in service encounters. The Service Industries Journal 33:15-16, pages 1659-1671.
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Regan Forrest. (2013) Museum Atmospherics: The Role of the Exhibition Environment in the Visitor Experience. Visitor Studies 16:2, pages 201-216.
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Dimitra Papadimitriou. (2013) Service Quality Components as Antecedents of Satisfaction and Behavioral Intentions: The Case of a Greek Carnival Festival. Journal of Convention & Event Tourism 14:1, pages 42-64.
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Articles from other publishers (115)
Shuqi Guan, Chih-Wei (Fred) Chao & Feng Tian. (2024) Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study. Journal of Retailing and Consumer Services 79, pages 103837.
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Prakash D. Wagh & Padmakar Shahare. (2024) Customer Experience Measurement: a Critical Review of Literature. Revista de Gestão Social e Ambiental 18:8, pages e06004.
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Ali Sevilmiş, Mehmet Doğan, Pablo Gálvez-Ruiz & Jerónimo García-Fernández. (2024) Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey. International Journal of Sports Marketing and Sponsorship 25:2, pages 396-418.
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Qian Chen, Yeming Gong & Yaobin Lu. (2023) User Experience of Digital Voice Assistant: Conceptualization and Measurement. ACM Transactions on Computer-Human Interaction 31:1, pages 1-35.
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Fahriye Hilal Halicioglu & Kubra Gurel. (2023) The perceived quality of green buildings: from a review of occupant satisfaction towards a conceptual framework. International Journal of Quality & Reliability Management 41:3, pages 757-777.
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Xueting Zhang, Younggeun Park & Jaejin Park. (2023) The effect of personal innovativeness on customer journey experience and reuse intention in omni-channel context. Asia Pacific Journal of Marketing and Logistics 36:2, pages 480-495.
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Eun Min (Min) Hwang, Seonjeong (Ally) Lee & Tiffany S. Legendre. (2024) Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect. Journal of Hospitality & Tourism Research.
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Hongying Zhao & Christian Wagner. (2023) Factors influencing TikTok-based user purchase intention: comparison between potential customers and repeat customers. Internet Research.
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Ali Sevilmiş & Mehmet Doğan. (2023) Experience Quality Scale for Fitness Centers (EQSFC): Validity and Reliability Study. Physical Culture and Sport. Studies and Research 102:1, pages 70-83.
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Hongjin Zhang, Longying Hu & Yeom Kim. (2023) Dispel the Clouds and See the Sun: Influencing Factors and Multiple Paths of User Retention Intention Formation. Behavioral Sciences 13:10, pages 872.
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Sofia Paschou & Georgios Papaioannou. (2023) Exploring the Digital Atmosphere of Museums: Perspectives and Potential. Technologies 11:5, pages 149.
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Kumarashvari Subramaniam, Walton Wider, Asokan Vasudevan, Nasreen Khan & Amrita Kohli. (2023) Transitions of value creation from traditional media to social media architecture. Online Journal of Communication and Media Technologies 13:4, pages e202356.
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Angelos Pantouvakis & Anastasia Gerou. (2023) The role of onboard experiencescape and social interaction in the formation of ferry passengers’ emotions. WMU Journal of Maritime Affairs 22:3, pages 365-384.
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Hsin-Yun Lee, Vadim Grinevich & Maxwell Chipulu. (2023) How can value co-creation be integrated into a customer experience evaluation?. European Management Journal 41:4, pages 521-533.
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Mehmet Arda YILMAZ & Nevin ALTUĞ. (2023) Mobil bankacılıkta müşteri deneyim kalitesinin müşteri tatmini ve müşteri sadakati üzerine etkisine yönelik bir alan araştırması: Edirne örneğiA field study on the effect of customer experience in mobile banking, quality, customer satisfaction, and customer loyalty: Edirne example. Trakya Üniversitesi İktisadi ve İdari Bilimler Fakültesi E-Dergi 12:1, pages 1-29.
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Kubra Asan, Mustafa Daskin & Kerem Kaptangil. (2023) The moderator role of COVID-19 risk perception in the impact of festival experience quality on life satisfaction. International Journal of Event and Festival Management 14:3, pages 294-309.
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Okan Çolak & Halil Ibrahim Karakan. (2023) Integrated evaluation of visitor experience factors in the scope of museum management. Journal of Hospitality and Tourism Insights.
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Busra Berber, Ava Fatah Gen. Schieck & Daniela M. Romano. (2023) Towards Evaluating Effects of Digital Sensory Environments on Human Emotions in the Wild. Towards Evaluating Effects of Digital Sensory Environments on Human Emotions in the Wild.
Jyhjeng Deng. (2023) Resource Management in FlexSim Modelling: Addressing Drawbacks and Improving Accuracy. Applied Sciences 13:9, pages 5760.
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Lidong Wang & Xiuhong Li. (2023) The five influencing factors of tourist loyalty: A meta-analysis. PLOS ONE 18:4, pages e0283963.
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Anita Manfreda, Frans Melissen, Rajka Presbury, Scott Richardson & Justin King. (2023) A model of luxury lodge experience quality. Journal of Hospitality and Tourism Management 54, pages 486-499.
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Li-Ping Guan, Norazirah Ayob, Chin-Hong Puah, Mohammad Affendy Arip & Meng-Chang Jong. (2023) Destination Image Perception Mediated by Experience Quality: The Case of Qingzhou as an Emerging Destination in China. Electronics 12:4, pages 945.
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Angelo Bonfanti, Vania Vigolo, Georgia Yfantidou & Rada Gutuleac. (2023) Customer experience management strategies in upscale restaurants: Lessons from the Covid-19 pandemic. International Journal of Hospitality Management 109, pages 103416.
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Sandra Castillo-Sotomayor, Nicholas Guimet-Cornejo & Manuel Luis Lodeiros-Zubiria. (2023) C2C e-Marketplaces and How Their Micro-Segmentation Strategies Influence Their Customers. Data 8:2, pages 26.
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Tser Yieth Chen, Tsai Lien Yeh, Hsueh Ling Wu & Ssu Deng. (2022) Effect of channel integration quality on consumer responses within omni-channel retailing. Asia Pacific Journal of Marketing and Logistics 35:1, pages 149-173.
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Lia Zarantonello & Bernd H. Schmitt. (2022) Experiential AR/VR: a consumer and service framework and research agenda. Journal of Service Management 34:1, pages 34-55.
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Amélia Brandão & Liliana Ribeiro. (2023) The Impact of Patient Experience on Loyalty in the Context of Medical-Aesthetic Health Services. Journal of Patient Experience 10, pages 237437352311604.
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Yuqing Zhang, Hoffer Lee & Kate Mingjie Ji. (2023) Measuring winery tourism experience: a holistic scale development study. Ciência e Técnica Vitivinícola 38:2, pages 95-117.
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Gökhan AKEL & Engin ÇAKIR. (2022) Prioritization of the Theme Park Satisfaction Criteria with Multi-Criteria Decision-Making Method: Level Based Weight Assessment Model. Alphanumeric Journal 10:2, pages 105-126.
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Ruchika Kulshrestha, Ashutosh Pandey & Manju Lata. (2022) EXAMINING THE PREDICTORS OF ENVIRONMENTALLY RESPONSIBLE TOURISM BEHAVIOR DURING COVID- 19. JOURNAL OF CONTENT COMMUNITY AND COMMUNICATION 16:8, pages 226-237.
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Devika Rani Sharma, Smitha Girija & Pratima Merugu. (2022) Mediating Role of Perceived Health Risk on Customer Experience and Customer Satisfaction: Evidence from the Airline Industry in India During COVID-19. International Journal of Global Business and Competitiveness 17:S1, pages 31-45.
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Hung-Tai Tsou, Chieh-Chih Hou, Ja-Shen Chen & Minh-Chau Ngo. (2022) Rethinking Sustainability Hotel Branding: The Pathways from Hotel Services to Brand Engagement. Sustainability 14:16, pages 10138.
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Yenal Yağmur & Altan Demirel. 2022. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices
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Mustafa C. ALTUNEL & Murat YALÇIN. (2022) Examining the Relationship between Subjective Vitality as a Personality Trait, Experience Quality, and Environmental Stewardship of Tourists Visiting Atatürk Arboretum. Advances in Hospitality and Tourism Research (AHTR) 10:2, pages 277-305.
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Guojie Zhang, James ES Higham & Julia N Albrecht. (2022) Co-creating ecological restoration experiences at Aotearoa (New Zealand) eco-sanctuaries: An environmental philosophical approach. Tourist Studies 22:2, pages 153-174.
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Frederico Rafael Vargas Rocha, Javier de Esteban Curiel & Luiz Rodrigo Cunha Moura. (2022) Rock in Rio Festival: Influences of Brand Experience and the Brand Personality in Audience of a Music Festival in Brazil. Event Management 26:4, pages 717-732.
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Annamarie D. Sisson & Michelle R. Alcorn. (2022) How Was Your Music Festival Experience? Impacts on Loyalty, Word-of-mouth, and Sustainability Behaviors. Event Management 26:3, pages 565-585.
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Mohamed Battour, Nur Aulia Noviyani, Ririn Tri Ratnasari, Mohamed Aboelmaged & Riyad Eid. (2022) The Impact of HDA, Experience Quality, and Satisfaction on Behavioral Intention: Empirical Evidence from West Sumatra Province, Indonesia. Sustainability 14:8, pages 4674.
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Yuqing Zhang & Hoffer Lee. (2022) Wine tourism experience effects on co-creation, perceived value and consumer behavior. Ciência e Técnica Vitivinícola 37:2, pages 159-177.
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Nur Aulia Noviyani & Ririn Tri Ratnasari. (2021) PENGARUH HALAL DESTINATION ATTRIBUTES DI SUMATERA BARAT TERHADAP WISATAWAN MUSLIM. Jurnal Ekonomi Syariah Teori dan Terapan 8:4, pages 401.
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Jebum Kim & Yeonsung Jung. (2021) The Influence of The Environmental Characteristics of Unmanned Convenience Stores and The Personal Characteristics of Customers on Emotional Experience, Affectively based Satisfaction, and Loyalty. Journal of Channel and Retailing 26:3, pages 83-113.
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Shan WANG, Yi Lİ & Jose Weng Chou WONG. (2021) Exploring Experiential Quality in Sport Tourism Events: The Case of Macau Grand Prix. Advances in Hospitality and Tourism Research (AHTR) 9:1, pages 78-105.
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Tzai-Chiao Lee & Michael Yao-Ping Peng. (2021) Green Experiential Marketing, Experiential Value, Relationship Quality, and Customer Loyalty in Environmental Leisure Farm. Frontiers in Environmental Science 9.
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Volker G. Kuppelwieser & Phil Klaus. (2021) Measuring customer experience quality: The EXQ scale revisited. Journal of Business Research 126, pages 624-633.
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Aykut ŞİMŞEK & Çetin AKKUŞ. (2021) Destinasyon Rekabetçiliğinde İmaj, Değer ve Kalite: Şehirlerarası Bir Karşılaştırma. Alanya Akademik Bakış 5:1, pages 111-126.
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Zhiwei (CJ) Lin & IpKin Anthony Wong. (2020) Cocreation of the hospitality brand experience: A triadic interaction model. Journal of Vacation Marketing 26:4, pages 412-426.
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Walesska Schlesinger, Amparo Cervera-Taulet & Carmen Pérez-Cabañero. (2020) Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations. Tourism Management Perspectives 35, pages 100699.
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Lily (Xuehui) Gao, Iguácel Melero-Polo & F. Javier Sese. (2019) Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence. Journal of Service Research 23:2, pages 174-193.
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Jitender Kumar & Vikas Kumar. (2020) Drivers of brand community engagement. Journal of Retailing and Consumer Services 54, pages 101949.
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Hüseyin Çevik & Kerem Yıldırım Şimşek. (2020) The effect of event experience quality on the satisfaction and behavioral intentions of motocross World Championship spectators. International Journal of Sports Marketing and Sponsorship 21:2, pages 389-408.
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Agnieszka Zalejska-Jonsson. (2020) Does facility management affect perception of building quality?. Facilities 38:7/8, pages 559-576.
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Graham Berridge, Daryl May, Eliza Kitchen & Gavin Sullivan. (2019) A Study of Spectator Emotions at the Tour de France. Event Management 23:6, pages 753-771.
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Vasco Ribeiro Santos, Paulo Ramos, Nuno Almeida & Enrique Santos-Pavón. (2019) Wine and wine tourism experience: a theoretical and conceptual review. Worldwide Hospitality and Tourism Themes 11:6, pages 718-730.
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Suzana Marković. (2019) How Festival Experience Quality Influence Visitor Satisfaction? A Quantitative Approach. Naše gospodarstvo/Our economy 65:4, pages 47-56.
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Xin Li, Zheng-Hui Wang, Bing Xia, Shih-Chih Chen & Silu Chen. (2019) Testing the associations between quality-based factors and their impacts on historic village tourism. Tourism Management Perspectives 32, pages 100573.
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Marko Perić, Vanja Vitezić & Jelena Đurkin Badurina. (2019) Business models for active outdoor sport event tourism experiences. Tourism Management Perspectives 32, pages 100561.
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Dongyun Oh, Michelle (Myongjee) Yoo & Yooyang Lee. (2019) A holistic view of the service experience at coffee franchises: A cross-cultural study. International Journal of Hospitality Management 82, pages 68-81.
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IpKin Anthony Wong, Erdan Ma, Suk Ha Grace Chan, GuoQiong Ivanka Huang & Tong Zhao. (2019) When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate. International Journal of Hospitality Management 82, pages 125-135.
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Amparo Cervera-Taulet, Carmen Pérez-Cabañero & Walesska Schlesinger. (2019) Experience management as an innovative approach in emerging Mediterranean destinations. Journal of Business Research 101, pages 536-547.
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Tamara Gajić, Aleksandra Vujko, Tatiana N. Tretiakova, Marko D. Petrović, Milan Radovanović & Darko Vuković. (2019) Evaluation of Service Quality Based on Rural Households' Visitors - Serbian Case Study. DETUROPE - The Central European Journal of Tourism and Regional Development 11:2, pages 4-21.
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Ifigeneia Leri & Prokopis Theodoridis. (2019) The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions. Tourism Review 74:3, pages 480-502.
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