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The Service Industries Journal Volume 30, 2010 - Issue 14
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Original Articles

The future of standardised quality management in tourism: evidence from the Spanish tourist sector

Marti Casadesus High Polytechnic School, Organization Department, University of Girona, 17071, Girona, Spain
,
Frederic Marimon Faculty of Economics, International University of Catalonia, 08017, Barcelona, SpainCorrespondence[email protected]
&
Mar Alonso Facultad de Ciencias Económicas y Empresariales, Departamento de Organización de Empresas, Universidad Autónoma de Madrid, 28045, Madrid, Spain
Pages 2457-2474 | Received 10 Jun 2008, Accepted 09 Dec 2008, Published online: 28 Sep 2010

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Sidonie Djofack & Marco Antonio Camacho Robledo. (2021) Factors influencing the choice of a quality certification in the Spanish hospitality industry. Quality Management Journal 28:3, pages 145-155.
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Merce Bernardo, Katerina Gotzamani, Fotis Vouzas & Marti Casadesus. (2018) A qualitative study on integrated management systems in a non-leading country in certifications. Total Quality Management & Business Excellence 29:3-4, pages 453-480.
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María del Mar Alonso-Almeida, Llorenç Bagur-Femenias, Josep Llach & Jordi Perramon. (2018) Sustainability in small tourist businesses: the link between initiatives and performance. Current Issues in Tourism 21:1, pages 1-20.
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A. Fernández-Tabales, C. Foronda-Robles, L. Galindo-Pérez-de-Azpillaga & A. García-López. (2017) Developing a system of territorial governance indicators for tourism destinations. Journal of Sustainable Tourism 25:9, pages 1275-1305.
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Llorenç Bagur-Femenías, Jordi Perramon & José Daniel Barquero. (2016) Does intensive social network management lead to positive effects in quality practices?. Total Quality Management & Business Excellence 27:11-12, pages 1246-1260.
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Wen-Jung Chang & Jerome M. Katrichis. (2016) A literature review of tourism management (1990–2013): a content analysis perspective. Current Issues in Tourism 19:8, pages 791-823.
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José Álvarez-García, María de la Cruz Del Río-Rama, Margarida Saraiva & António Ramos-Pires. (2016) Dependency relationships between critical factors of quality and employee satisfaction. Total Quality Management & Business Excellence 27:5-6, pages 595-612.
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Llorenç Bagur-Femenías, Jordi Perramon & Oriol Amat. (2015) Impact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies. Total Quality Management & Business Excellence 26:7-8, pages 840-853.
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Santi Cots & Martí Casadesús. (2015) Exploring the service management standard ISO 20000. Total Quality Management & Business Excellence 26:5-6, pages 515-533.
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Llorenç Bagur-Femenías, Jordi Martí & Alfredo Rocafort. (2015) Impact of sustainable management policies on tourism companies' performance: the case of the metropolitan region of Madrid. Current Issues in Tourism 18:4, pages 376-390.
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María del Mar Alonso-Almeida, José Miguel Rodríguez-Antón & Luis Rubio-Andrada. (2012) Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry. The Service Industries Journal 32:6, pages 919-936.
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Luis Rubio-Andrada, María Del Mar Alonso-Almeida & José Miguel Rodríguez-Antón. (2011) Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises. Total Quality Management & Business Excellence 22:8, pages 833-852.
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Domingo Ribeiro Soriano. (2011) Introduction. The Service Industries Journal 31:6, pages 847-849.
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