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Original Articles

Consumer satisfaction and services: insights from dive tourism

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Pages 1769-1792 | Received 12 Jul 2009, Accepted 24 Jan 2010, Published online: 28 Sep 2010

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Read on this site (9)

Adam K. Smith, Nathan Cook, Allen Grundy, Michael Lück, Petina L. Pert, Felicity Picken & Joanne Stacey. (2023) Innovative local response to cyclone damaged reef leads to rapid tourism recovery. Journal of Ecotourism 22:3, pages 354-374.
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Carl Cater, Tahir Albayrak, Meltem Caber & Steve Taylor. (2021) Flow, satisfaction and storytelling: a causal relationship? Evidence from scuba diving in Turkey. Current Issues in Tourism 24:12, pages 1749-1767.
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Jo Ting Wei, Shih-Yen Lin, You-Zhen Yang & Hsin-Hung Wu. (2019) The application of data mining and RFM model in market segmentation of a veterinary hospital. Journal of Statistics and Management Systems 22:6, pages 1049-1065.
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Sally F. Gregory & Kay Dimmock. (2019) Alive and kicking: the benefits of scuba diving leisure for older Australian women. Annals of Leisure Research 22:4, pages 550-574.
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Jianyu Ma, Noel Scott, Jun Gao & Peiyi Ding. (2017) Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences. Journal of Travel & Tourism Marketing 34:1, pages 1-19.
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Kevin C. Hillmer-Pegram. (2014) Understanding the resilience of dive tourism to complex change. Tourism Geographies 16:4, pages 598-614.
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David Airey & Lisa Ruhanen. (2014) Tourism Policy-Making in Australia: A National and State Perspective. Tourism Planning & Development 11:2, pages 149-162.
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W.Y. Huang & A.J. Dubinsky. (2014) Measuring customer pre-purchase satisfaction in a retail setting. The Service Industries Journal 34:3, pages 212-229.
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Eileen Bridges. (2012) Editorial. The Service Industries Journal 32:1, pages 1-3.
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Articles from other publishers (15)

Kailin Zhou & Zhong Yao. (2023) Analysis of Customer Satisfaction in Tourism Services Based on the Kano Model. Systems 11:7, pages 345.
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David Bowen. 2022. Contemporary Tourist Behaviour. Contemporary Tourist Behaviour 209 230 .
Alper BOZKURT. (2021) Türkiye’de Aletli Dalış Konusunda Son 20 Yılda Yazılan Makalelerin Alanyazın Taraması. OPUS Uluslararası Toplum Araştırmaları Dergisi.
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Alexander Hodeck, Jacqueline Tuchel, Luisa Hente & Christine von Reibnitz. (2021) The Importance of Sustainability in Diving Tourism—The Case of German Speaking Diving Tourists. Sustainability 13:11, pages 6485.
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Ramon Palau-Saumell, Santiago Forgas-Coll, Javier Sánchez-García & Lluís Prats. (2018) Motivation and attachment to a diving destination: The case of Medes Islands (Catalonia, Spain). Journal of Vacation Marketing 25:3, pages 301-319.
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Serena Lucrezi, Salih Murat Egi, Massimo Pieri, Francois Burman, Tamer Ozyigit, Danilo Cialoni, Guy Thomas, Alessandro Marroni & Melville Saayman. (2018) Safety Priorities and Underestimations in Recreational Scuba Diving Operations: A European Study Supporting the Implementation of New Risk Management Programmes. Frontiers in Psychology 9.
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George Skoufas, Anastasia Tsirika & Christian Michel. 2018. Innovative Approaches to Tourism and Leisure. Innovative Approaches to Tourism and Leisure 377 389 .
Maarten De Brauwer, Euan S. Harvey, Jennifer L. McIlwain, Jean-Paul A. Hobbs, Jamaluddin Jompa & Michael Burton. (2017) The economic contribution of the muck dive industry to tourism in Southeast Asia. Marine Policy 83, pages 92-99.
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Jo Ting Wei, Shih-Yen Lin, You-Zhen Yang & Hsin-Hung Wu. 2017. Data Mining and Big Data. Data Mining and Big Data 173 180 .
Julia Bentz, Fernando Lopes, Helena Calado & Philip Dearden. (2016) Understanding Diver Motivation and Specialization for Improved Scuba Management. Tourism in Marine Environments 12:1, pages 35-49.
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Julia Bentz, Fernando Lopes, Helena Calado & Philip Dearden. (2016) Enhancing satisfaction and sustainable management: Whale watching in the Azores. Tourism Management 54, pages 465-476.
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Marisa R. FerreiraJoão F. ProençaMargarida Rocha. (2016) Do Occasional Volunteers Repeat their Experience?. Journal of Human Values 22:2, pages 75-92.
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Vinicius J. Giglio, Osmar J. Luiz & Alexandre Schiavetti. (2015) Marine life preferences and perceptions among recreational divers in Brazilian coral reefs. Tourism Management 51, pages 49-57.
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Kay Dimmock & Ghazali Musa. (2015) Scuba Diving Tourism System: A framework for collaborative management and sustainability. Marine Policy 54, pages 52-58.
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Jo-Ting Wei, Ming-Chun Lee, Hsuan-Kai Chen & Hsin-Hung Wu. (2013) Customer relationship management in the hairdressing industry: An application of data mining techniques. Expert Systems with Applications 40:18, pages 7513-7518.
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