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The Service Industries Journal Volume 31, 2011 - Issue 11
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Original Articles

Consumer satisfaction and services: insights from dive tourism

Teresa Ince ‘Little Orchard’, Calais Lane, Oxon, OX29 7QU, UK
&
David Bowen Department of HLTM, Business School, Oxford Brookes University, Gypsy Lane Campus, Oxford, OX3 0BP, UKCorrespondence[email protected]
Pages 1769-1792 | Received 12 Jul 2009, Accepted 24 Jan 2010, Published online: 28 Sep 2010

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