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The Service Industries Journal Volume 32, 2012 - Issue 13
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Case studies and practical applications

Speeding up ‘New Products and Service Development’ through strategic community creation: case of automaker after-sales services partners

Nouha Taifi Department of Industrial Engineering, Mohammadia School of Engineering, University Mohammed V, Avenue Ibn Sina, Rabat, 10090, Morocco; Center for Business Innovation, Euro-Mediterranean Incubator in E-Business Management, University of Salento, Via per Monteroni, Lecce, 73100, ItalyCorrespondence[email protected]
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Giuseppina Passiante Department of Innovation Engineering and Center for Business Innovation, Euro-Mediterranean Incubator in E-Business Management, University of Salento, Via per Monteroni, Lecce, 73100, Italy
Pages 2115-2127 | Received 06 Jul 2010, Accepted 17 Mar 2011, Published online: 24 May 2011

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Christopher M. Durugbo. (2020) After-sales services and aftermarket support: a systematic review, theory and future research directions. International Journal of Production Research 58:6, pages 1857-1892.
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Articles from other publishers (6)

Giedrius Jucevičius & Rita Jucevičienė. (2022) Enabling collaborative dynamic capabilities in strategic communities: Firm- vs. network-centric perspectives. Journal of Management & Organization 28:3, pages 587-604.
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Mitsuru Kodama. (2020) Developing knowledge communities through video‐based information networks. Knowledge and Process Management 27:2, pages 103-122.
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Mitsuru Kodama. 2018. Collaborative Dynamic Capabilities for Service Innovation. Collaborative Dynamic Capabilities for Service Innovation 1 45 .
Mitsuru Kodama. (2017) Developing strategic innovation in large corporations-The dynamic capability view of the firm. Knowledge and Process Management 24:4, pages 221-246.
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Mitsuru Kodama & Tomoatsu Shibata. (2016) Developing Knowledge Convergence through a Boundaries Vision-A Case Study of Fujifilm in Japan. Knowledge and Process Management 23:4, pages 274-292.
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Smitha R. Nair, Mehmet Demirbag & Kamel Mellahi. (2015) Reverse Knowledge Transfer from Overseas Acquisitions: A Survey of Indian MNEs. Management International Review 55:2, pages 277-301.
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