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The Service Industries Journal Volume 36, 2016 - Issue 15-16

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Instrumental client relationship development among top-ranking service professionals

Yvette TaminiauOrganization Science, VU University, Amsterdam, The NetherlandsCorrespondence[email protected]

Julie FergusonOrganization Science, VU University, Amsterdam, The Netherlands

Christine MoserOrganization Science, VU University, Amsterdam, The Netherlands

Pages 789-808 | Received 06 Nov 2015, Accepted 23 Nov 2016, Published online: 13 Jan 2017

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https://doi.org/10.1080/02642069.2016.1272589
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