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Volume 36, Issue 15-16

The Service Industries Journal

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The Service Industries Journal, Volume 36, Issue 15-16 (2016)

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The Service Industries Journal, Volume 36, Issue 15-16 (2016)

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Vol 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Volume 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981

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Articles

Article

Performance-only measures vs. performance-expectation measures of service quality

Sang-June Park & Youjae Yi

Pages: 741-756

Published online: 13 Jan 2017

AbstractforPerformance-only measures vs. performance-expectation measures of service quality | Full Text | References | PDF (1.1 MB)

806 Views
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Article

Managing service employees: literature review, expert opinions, and research directions

Jochen Wirtz & Christina Jerger

Pages: 757-788

Published online: 25 Jan 2017

AbstractforManaging service employees: literature review, expert opinions, and research directions | Full Text | References | PDF (2.3 MB)

3664 Views
85 CrossRef citations
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Article

Instrumental client relationship development among top-ranking service professionals

Yvette Taminiau, Julie Ferguson & Christine Moser

Pages: 789-808

Published online: 13 Jan 2017

AbstractforInstrumental client relationship development among top-ranking service professionals | Full Text | References | PDF (1.9 MB)

4038 Views
12 CrossRef citations
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Open Access

Article

Lagged effect of daily surface acting on subsequent day’s fatigue

Yucheng Zhang, Long Zhang, Hui Lei, Yumeng Yue & Jingtao Zhu

Pages: 809-826

Published online: 03 Feb 2017

AbstractforLagged effect of daily surface acting on subsequent day’s fatigue | Full Text | References | PDF (1.4 MB)

534 Views
18 CrossRef citations
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Article

Impact of tacit knowledge on customer loyalty

Carla Alexandra Barbosa Pereira, Helena Maria Batista Alves & João José Matos Ferreira

Pages: 827-845

Published online: 12 Jan 2017

AbstractforImpact of tacit knowledge on customer loyalty | Full Text | References | PDF (1.4 MB)

589 Views
7 CrossRef citations
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Acknowledgements

Pages: 846-849

Published online: 03 Feb 2017

First Page PreviewforAcknowledgements | Full Text | PDF (263.4 KB)

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Editorial Board

Page: ebi

Published online: 03 Feb 2017

CitationforEditorial Board | PDF (36.3 KB)

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