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The Service Industries Journal Volume 40, 2020 - Issue 5-6
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Articles

The service smile chain: linking leader emotions to customer outcomes

服务微笑链：连接领导情绪与顾客结果

Xiao-Yu LiuDepartment of Human Resource Management and Organizational Behavior, Business School, University of International Business and Economics, Beijing, People’s Republic of ChinaCorrespondence[email protected]
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Yongmei LiuDepartment of Management and Quantitative Methods, College of Business, Illinois State University, Normal, USAView further author information
Pages 415-435 | Received 19 Apr 2018, Accepted 03 Aug 2018, Published online: 21 Aug 2018

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Read on this site (2)

Bavik Ali. (2024) What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda. The Service Industries Journal 44:1-2, pages 105-147.
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Zaid Alrawadieh, Gurel Cetin, Mithat Zeki Dincer & Fusun Istanbullu Dincer. (2020) The impact of emotional dissonance on quality of work life and life satisfaction of tour guides. The Service Industries Journal 40:1-2, pages 50-64.
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Articles from other publishers (2)

Cong Wang, Jidong Yao & Lei Gao. (2024) How do leaders' positive emotions improve employees’ psychological safety in China? The moderating effect of leader-member exchange. Heliyon 10:3, pages e25481.
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Stephanie Hui-Wen Chuah & Joanne Yu. (2021) The future of service: The power of emotion in human-robot interaction. Journal of Retailing and Consumer Services 61, pages 102551.
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