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The Service Industries Journal Volume 40, 2020 - Issue 5-6
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Articles

The service smile chain: linking leader emotions to customer outcomes

服务微笑链：连接领导情绪与顾客结果

Xiao-Yu LiuDepartment of Human Resource Management and Organizational Behavior, Business School, University of International Business and Economics, Beijing, People’s Republic of ChinaCorrespondence[email protected]
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Yongmei LiuDepartment of Management and Quantitative Methods, College of Business, Illinois State University, Normal, USAView further author information
Pages 415-435 | Received 19 Apr 2018, Accepted 03 Aug 2018, Published online: 21 Aug 2018

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