Pre-service recovery: impact on customer satisfaction and acceptable waiting time

服务预补救对顾客服务前等待满意度和可接受等待时间的影响研究

Jin QinManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaCorrespondence[email protected]
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Fengqin XuManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaView further author information

Rui WangManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaView further author information

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Ursula Scholl-Grissemann, Nicola E. Stokburger-Sauer & Karin Teichmann. (2022) The importance of perceived fairness in product customization settings. The Service Industries Journal 42:11-12, pages 823-842.
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Ran Huang & Sejin Ha. (2022) How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance. The Service Industries Journal 0:0, pages 1-24.
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Pre-service recovery: impact on customer satisfaction and acceptable waiting time

服务预补救对顾客服务前等待满意度和可接受等待时间的影响研究

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Pre-service recovery: impact on customer satisfaction and acceptable waiting time

服务预补救对顾客服务前等待满意度和可接受等待时间的影响研究

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