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The Service Industries Journal Volume 43, 2023 - Issue 1-2
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Pre-service recovery: impact on customer satisfaction and acceptable waiting time

服务预补救对顾客服务前等待满意度和可接受等待时间的影响研究

Jin QinManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaCorrespondence[email protected]
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Fengqin XuManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaView further author information
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Rui WangManagement Science and Engineering, University of Science and Technology of China, Hefei, People’s Republic of ChinaView further author information
Pages 64-84 | Received 23 Dec 2018, Accepted 06 Sep 2019, Published online: 23 Sep 2019

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