Citations (30)
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Seigyoung Auh, Bulent Menguc, Frauke Mattison Thompson & Aypar Uslu. (2024) Conflict-solving as a mediator between customer incivility and service performance. The Service Industries Journal 44:5-6, pages 342-377.
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Miju Choi & Youngjoon Choi. (2024) Emotional or rational? Effective ESG advertising messages for travel enterprises. Journal of Travel & Tourism Marketing 41:1, pages 68-87.
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Jesús Cambra-Fierro, Lily (Xuehui) Gao, María Eugenia López-Pérez & Iguácel Melero-Polo. (2022) How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications. The Service Industries Journal 42:9-10, pages 653-687.
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Jesús Cambra-Fierro, Lily (Xuehui) Gao, Iguácel Melero-Polo & Lia Patrício. (2022) Theories, constructs, and methodologies to study COVID-19 in the service industries. The Service Industries Journal 42:7-8, pages 551-582.
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Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw & Cheng-Feng Cheng. (2022) A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants. Journal of Hospitality Marketing & Management 31:1, pages 49-76.
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Yu-Shan (Sandy) Huang & Wei-Kang Kao. (2021) Chatbot service usage during a pandemic: fear and social distancing. The Service Industries Journal 41:13-14, pages 964-984.
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Catherine Prentice, Levent Altinay & Arch G. Woodside. (2021) Transformative service research and COVID-19. The Service Industries Journal 41:1-2, pages 1-8.
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Faizan Ali, Seden Dogan, Muslim Amin, Kashif Hussain & Kisang Ryu. (2021) Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. The Service Industries Journal 41:1-2, pages 58-83.
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Kiseol Yang, Jiyoung Kim, Jihye Min & Araceli Hernandez-Calderon. (2021) Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19. The Service Industries Journal 41:1-2, pages 84-106.
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Articles from other publishers (21)
Naeem Akhtar, Huma Ittefaq, Umar Iqbal Siddiqi, Tahir Islam, Zahid Hameed & Aleksandra Kuzior. (2024) Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment. Journal of Retailing and Consumer Services 78, pages 103737.
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Ivan-Damir Anić, Ivana Kursan Milaković & Mitsunori Hirogaki. (2023) Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia. International Journal of Retail & Distribution Management 52:2, pages 201-219.
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Chiu-Ping Hsu & Chun-Fu Lai. (2024) Does a leader’s motivating language enhance the customer-oriented prosocial behavior of frontline service employees?. Asia Pacific Management Review 29:1, pages 1-16.
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Roberta Rosa Valtorta, Noemi Orabona & Maria Paola Paladino. (2024) On the indirect link between virus anthropomorphism and health behavior: Evidence from the pandemic. Acta Psychologica 243, pages 104155.
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Buket UNVER, Esin TEMELOĞLU ŞEN & Nuray ÖNER GÜCİN. (2023) Development and Validation of the Physical Distancing Behavior Scale: A Study Based on the Integrated Behavior ModelBütünleşik Davranış Model Perspektifinde Fiziksel Mesafelenme Davranışı Ölçeği: Geçerlik ve Güvenirlik Çalışması. Psikiyatride Güncel Yaklaşımlar 15:Supplement 1, pages 261-273.
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Arzu Karakulak, Beyza Tepe, Radosveta Dimitrova, Mohamed Abdelrahman, Plamen Akaliyski, Rana Alaseel, Yousuf Abdulqader Alkamali, Azzam Amin, Danny A. Lizarzaburu Aguinaga, Andrii Andres, John Jamir Benzon R. Aruta, Marios Assiotis, Hrant Avanesyan, Norzihan Ayub, Maria Bacikova-Sleskova, Raushan Baikanova, Batoul Bakkar, Sunčica Bartoluci, David Benitez, Ivanna Bodnar, Aidos Bolatov, Judyta Borchet, Ksenija Bosnar, Yunier Broche-Pérez, Carmen Buzea, Rosalinda Cassibba, Marta Martín Carbonell, Bin-Bin Chen, Gordana Ristevska Dimitrovska, Dương Công Doanh, Alejandra del Carmen Dominguez Espinosa, Wassim Gharz Edine, Nelli Ferenczi, Regina Fernández-Morales, Jorge Gaete, Yiqun Gan, Suely Giolo, Rubia Carla Formighieri Giordani, Maria-Therese Friehs, Shahar Gindi, Biljana Gjoneska, Juan Carlos Godoy, Maria del Pilar Grazioso, Camellia Hancheva, Given Hapunda, Shogo Hihara, Mohd Saiful Husain, Md Saiful Islam, Anna Janovská, Nino Javakhishvili, Veljko Jovanović, Russell Sarwar Kabir, Nor Ba’yah Abdul Kadir, Johannes Karl, Darko Katović, Zhumaly Kauyzbay, Tinka Delakorda Kawashima, Maria Kazmierczak, Richa Khanna, Meetu Khosla, Martina Klicperová-Baker, Ana Kozina, Steven Eric Krauss, Rodrigo Landabur, Katharina Lefringhausen, Aleksandra Lewandowska-Walter, Yun-Hsia Liang, Ana Makashvili, Sadia Malik, Denisse Manrique-Millones, Stefanos Mastrotheodoros, Breeda McGrath, Enkeleint A. Mechili, Marinés Mejía, Samson Mhizha, Justyna Michalek-Kwiecien, Diana Miconi, Fatema Mohsen, Rodrigo Moreta-Herrera, Camila Muhl, Maria Muradyan, Pasquale Musso, Andrej Naterer, Arash Nemat, Felix Neto, Joana Neto, Luz Marina Alonso Palacio, Hassan Okati-Aliabad, Carlos Iván Orellana, Ligia María Orellana, Sushanta Kumar Mishra, Joonha Park, Iuliia Pavlova, Eddy Peralta, Petro Petrytsa, Saša Pišot, Franjo Prot, José Rasia, Rita Rivera, Benedicta Prihatin Dwi Riyanti, Adil Samekin, Telman Seisembekov, Danielius Serapinas, Fabiola Silletti, Prerna Sharma, Shanu Shukla, Katarzyna Skrzypińska, Iva Poláčková Šolcová, Olga Solomontos-Kountouri, Adrian Stanciu, Delia Stefenel, Lorena Cecilia López Steinmetz, Maria Stogianni, Jaimee Stuart, Laura Francisca Sudarnoto, Kazumi Sugimura, Sadia Sultana, Angela Oktavia Suryani, Ergyul Tair, Lucy Tavitian-Elmadjan, Luciana Dutra Thome, Fitim Uka, Rasa Pilkauskaitė Valickienė, Brett Walter, Guilherme W. Wendt, Pei-Jung Yang, Ebrar Yıldırım, Yue Yu, Maria Angela Mattar Yunes, Milene Zanoni da Silva & Maksim Rudnev. (2023) Trust in government moderates the association between fear of COVID-19 as well as empathic concern and preventive behaviour. Communications Psychology 1:1.
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Liang Xiang & Hyun Jung Park. (2023) Effects of anthropomorphized virus warnings and perceived cuteness on compliance intention. Asia Pacific Journal of Marketing and Logistics 35:12, pages 2897-2911.
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Naveed Iqbal Chaudhry, Samma Faiz Rasool, Masooma Raza, Hana Mhelska & Fazal Ur Rehman. (2023) Exploring the linkage between workplace precaution measures, covid-19 fear and job performance: The moderating effect of academic competence. Current Psychology 42:23, pages 20239-20258.
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Bindu Chhabra & Manit Mishra. (2022) Fair and Square: Impact of Hospitality Employees’ Justice Perceptions and Job Embeddedness on Citizenship Behavior during COVID-19. Organizations and Markets in Emerging Economies 13:2, pages 357-383.
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Joanna Maria Szulc. (2022) AMO model for neuro-inclusive remote workplace. Personnel Review 51:8, pages 1867-1882.
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Anni Ding, Rachel Hyunkyung Lee, Tiffany S. Legendre & Juan Madera. (2022) Anthropomorphism in hospitality and tourism: A systematic review and agenda for future research. Journal of Hospitality and Tourism Management 52, pages 404-415.
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Shuai Zhou & Yibo Wang. (2022) How negative anthropomorphic message framing and nostalgia enhance pro-environmental behaviors during the COVID-19 pandemic in China: An SEM-NCA approach. Frontiers in Psychology 13.
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Ali B. Mahmoud, William D. Reisel, Leonora Fuxman & Dieu Hack‐Polay. (2021) Locus of control as a moderator of the effects of COVID‐19 perceptions on job insecurity, psychosocial, organisational, and job outcomes for MENA region hospitality employees. European Management Review 19:2, pages 313-332.
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Sookhwa Jung & Jaewoo Lee. (2022) Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions. Service Business 16:2, pages 391-410.
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Fan Sheng & Yangyang Chen. (2022) The Effect of COVID-19 on College Students’ Entrepreneurial Intentions. Frontiers in Psychology 13.
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Meng-Long Huo, Zhou Jiang, Zhiming Cheng & Adrian Wilkinson. (2022) Restaurant employees' attitudinal reactions to social distancing difficulties: a multi-wave study. Journal of Service Theory and Practice 32:2, pages 302-322.
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Kokho Jason Sit, Erica E.F. Ballantyne & Jonathan Gorst. (2022) Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective. Journal of Retailing and Consumer Services 64, pages 102811.
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