https://orcid.org/0000-0002-4135-1777
Citations (35)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (8)
Yu-li Liu, Wenjia Yan, Bo Hu, Zhi Lin & Yunya Song. (2023) Chatbots or Humans? Effects of Agent Identity and Information Sensitivity on Users’ Privacy Management and Behavioral Intentions: A Comparative Experimental Study between China and the United States. International Journal of Human–Computer Interaction 0:0, pages 1-16.
Read now
Read now
Carolin Ischen, Janice Butler & Jakob Ohme. (2023) Chatting about the unaccepted: Self-disclosure of unaccepted news exposure behaviour to a chatbot. Behaviour & Information Technology 0:0, pages 1-13.
Read now
Read now
Myungok Chris Yim. (2023) Effect of AI Chatbot’s Interactivity on Consumers’ Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger. International Journal of Human–Computer Interaction 0:0, pages 1-16.
Read now
Read now
Polyxeni Jenny Palla, Evdoxia Kyriacou & Anna Zarkada. (2023) The effect of involvement on attitude formation and strength in the digital domain. Journal of Marketing Communications 29:2, pages 137-160.
Read now
Read now
Brahim Zarouali, Theo Araujo, Jakob Ohme & Claes de Vreese. (2023) Comparing Chatbots and Online Surveys for (Longitudinal) Data Collection: An Investigation of Response Characteristics, Data Quality, and User Evaluation. Communication Methods and Measures 0:0, pages 1-20.
Read now
Read now
Jinping Wang & Zeynep Tanes-Ehle. (2023) Examining the Effects of Conversational Chatbots on Changing Conspiracy Beliefs about Science: The Paradox of Interactivity. Journal of Broadcasting & Electronic Media 67:1, pages 68-89.
Read now
Read now
Jakob Ohme, Theo Araujo, Brahim Zarouali & Claes H. de Vreese. (2022) Frequencies, Drivers, and Solutions to News Non-Attendance: Investigating Differences Between Low News Usage and News (Topic) Avoidance with Conversational Agents. Journalism Studies 23:12, pages 1510-1530.
Read now
Read now
Miguel Orden-Mejía & Assumpció Huertas. (2022) Analysis of the attributes of smart tourism technologies in destination chatbots that influence tourist satisfaction. Current Issues in Tourism 25:17, pages 2854-2869.
Read now
Read now
Articles from other publishers (27)
Cheng Yanxia, Zhu Shijia & Xiao Yuyang. (2023) A meta-analysis of the effect of chatbot anthropomorphism on the customer journey. Marketing Intelligence & Planning.
Crossref
Crossref
Jinping Wang & Lulu Peng. (2023) Striking an Emotional Chord: Effects of Emotional Appeals and Chatbot Anthropomorphism on Persuasive Science Communication. Science Communication 45:4, pages 485-511.
Crossref
Crossref
Margot van der Goot & Katrin Etzrod. (2023) Disentangling Two Fundamental Paradigms in Human-Machine Communication Research: Media Equation and Media Evocation. Human-Machine Communication 6, pages 17-30.
Crossref
Crossref
Marcello M. Mariani, Novin Hashemi & Jochen Wirtz. (2023) Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. Journal of Business Research 161, pages 113838.
Crossref
Crossref
Anu Lehtiö, Maria Hartikainen, Saara Ala-Luopa, Thomas Olsson & Kaisa Väänänen. (2022) Understanding citizen perceptions of AI in the smart city. AI & SOCIETY 38:3, pages 1123-1134.
Crossref
Crossref
Eunjoo Jin & Matthew S. Eastin. (2023) Birds of a feather flock together: matched personality effects of product recommendation chatbots and users. Journal of Research in Interactive Marketing 17:3, pages 416-433.
Crossref
Crossref
Eojin Choi & Namkee Park. (2023) The Effect of AI Customization on Chatbot Users’ Intentions to Stop Using Offensive Language and to Continue to Use AI Chatbot : The Mediating Role of Psychological Reactance. Korean Journal of Journalism & Communication Studies 67:2, pages 5-45.
Crossref
Crossref
Hariharan Ravi & R. Vedapradha. (2023) Artificial intelligence service agents: a silver lining in rural India. Kybernetes.
Crossref
Crossref
Xianglin Zhao, Li Chen, Yucheng Jin & Xinzhi Zhang. (2023) Comparing button-based chatbots with webpages for presenting fact-checking results: A case study of health information. Information Processing & Management 60:2, pages 103203.
Crossref
Crossref
Jhih-Syuan (Elaine) Lin & Linwan Wu. (2023) Examining the psychological process of developing consumer-brand relationships through strategic use of social media brand chatbots. Computers in Human Behavior 140, pages 107488.
Crossref
Crossref
Rajasshrie Pillai, Yamini Ghanghorkar, Brijesh Sivathanu, Raed Algharabat & Nripendra P. Rana. (2023) Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots. Information Technology & People.
Crossref
Crossref
Rebecca Wald, Jessica T. Piotrowski, Theo Araujo & Johanna M.F. van Oosten. (2023) Virtual assistants in the family home. Understanding parents’ motivations to use virtual assistants with their Child(dren). Computers in Human Behavior 139, pages 107526.
Crossref
Crossref
Svetlana Bialkova. 2023. Advances in Advertising Research (Vol. XII). Advances in Advertising Research (Vol. XII)
23
36
.
Yan Shi & Na Liu. 2023. Cross-Cultural Design. Cross-Cultural Design
430
439
.
Mengjun Li & Ayoung Suh. (2022) Anthropomorphism in AI-enabled technology: A literature review. Electronic Markets 32:4, pages 2245-2275.
Crossref
Crossref
Yimin Zhu, Jiemin Zhang, Jifei Wu & Yingyue Liu. (2022) AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots. Journal of Business Research 150, pages 642-652.
Crossref
Crossref
Margot J. van der Goot. (2022) Source orientation, anthropomorphism, and social presence in human-chatbot communication: how to proceed with these concepts. Publizistik 67:4, pages 555-578.
Crossref
Crossref
Esther Greussing, Franziska Gaiser, Stefanie Helene Klein, Carolin Straßmann, Carolin Ischen, Sabrina Eimler, Katharina Frehmann, Miriam Gieselmann, Charlotte Knorr, Angelica Lermann Henestrosa, Andy Räder & Sonja Utz. (2022) Researching interactions between humans and machines: methodological challenges. Publizistik 67:4, pages 531-554.
Crossref
Crossref
Hua Jiang, Yang Cheng, Jeongwon Yang & Shanbing Gao. (2022) AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior. Computers in Human Behavior 134, pages 107329.
Crossref
Crossref
Divine Q. Agozie & Muesser Nat. (2022) Do communication content functions drive engagement among interest group audiences? An analysis of organizational communication on Twitter. Humanities and Social Sciences Communications 9:1.
Crossref
Crossref
Marco Dehnert & Paul A Mongeau. (2022) Persuasion in the Age of Artificial Intelligence (AI): Theories and Complications of AI-Based Persuasion. Human Communication Research 48:3, pages 386-403.
Crossref
Crossref
Luminița Nicolescu & Monica Teodora Tudorache. (2022) Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review. Electronics 11:10, pages 1579.
Crossref
Crossref
Thierry Curiale, François Acquatella, Laetitia Gros, Mathilde Cosquer & Serge Tisseron. (2022) L’anthropomorphisme, enjeu de performance pour les chatbots. Revue internationale de psychosociologie et de gestion des comportements organisationnels Vol. XXVIII:72, pages 101-123.
Crossref
Crossref
Orden-Mejía Miguel & Assumpció Huertas. 2022. Advances in Tourism, Technology and Systems. Advances in Tourism, Technology and Systems
155
166
.
Federico GalliFederico Galli. 2022. Algorithmic Marketing and EU Law on Unfair Commercial Practices. Algorithmic Marketing and EU Law on Unfair Commercial Practices
111
154
.
Vanda Harmat. (2021) Felhasználói tapasztalatok Emmával, a vásárlási asszisztens chatbottal. Vezetéstudomány / Budapest Management Review 52:3, pages 29-39.
Crossref
Crossref
Andrej Miklosik, Nina Evans & Athar Mahmood Ahmed Qureshi. (2021) The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review. IEEE Access 9, pages 106530-106539.
Crossref
Crossref