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Total Quality Management Volume 13, 2002 - Issue 2
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Original Articles

ISO 9000 certification: The financial performance implications

Victor B. Wayhan
,
Elias T. Kirche
&
Basheer M. Khumawala
Pages 217-231 | Published online: 25 Aug 2010

Citations (113)

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Jan Lenning & Ida Gremyr. (2022) Unleashing the potential of internal audits: a review and research agenda. Total Quality Management & Business Excellence 33:9-10, pages 994-1010.
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Nidya Astrini. (2021) ISO 9001 and performance: a method review. Total Quality Management & Business Excellence 32:1-2, pages 5-32.
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María de la Cruz del Río-Rama, José Álvarez-García & Cristiana Oliveira. (2019) Quality practices and their influence on customer results: an empirical study. Current Issues in Tourism 22:7, pages 806-826.
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Ying-Chin Ho, Wen Bo Wang & Wen Ling Shieh. (2016) An empirical study of green management and performance in Taiwanese electronics firms. Cogent Business & Management 3:1.
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Thomas Zobel. (2016) The impact of ISO 14001 on corporate environmental performance: a study of Swedish manufacturing firms. Journal of Environmental Planning and Management 59:4, pages 587-606.
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Manuel E. Sansalvador & José M. Brotons. (2015) Valuation of the option of abandoning ISO 9001 certification: an empirical study in Spain. Total Quality Management & Business Excellence 26:11-12, pages 1255-1268.
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Lassaad Lakhal. (2014) The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance. Quality Management Journal 21:3, pages 38-48.
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Luis Rubio-Andrada, María Del Mar Alonso-Almeida & José Miguel Rodríguez-Antón. (2011) Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises. Total Quality Management & Business Excellence 22:8, pages 833-852.
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Iñaki Heras-Saizarbitoria, Martí Casadesús & Frederic Marimón. (2011) The impact of ISO 9001 standard and the EFQM model: The view of the assessors. Total Quality Management & Business Excellence 22:2, pages 197-218.
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Marti Casadesus, Frederic Marimon & Mar Alonso. (2010) The future of standardised quality management in tourism: evidence from the Spanish tourist sector. The Service Industries Journal 30:14, pages 2457-2474.
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Victor B. Wayhan, Basheer M. Khumawala & Erica L. Balderson. (2010) An empirical test of Deming’s chain reaction model. Total Quality Management & Business Excellence 21:7, pages 761-777.
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Katerina Gotzamani. (2010) Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard. Total Quality Management & Business Excellence 21:6, pages 687-704.
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Stanislav Karapetrovic, Martí Casadesús Fa & Iñaki Heras Saizarbitoria. (2010) What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management & Business Excellence 21:3, pages 245-267.
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Iñaki Heras-Saizarbitoria. (2010) Interiorización de ISO 9001 y eficiencia en costes. Un estudio de casos. Spanish Journal of Finance and Accounting / Revista Española de Financiación y Contabilidad 39:148, pages 609-636.
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Micaela Martínez Costa & Ángel Rafael Martínez Lorente. (2007) ISO 9000:2000: The Key to Quality? An Exploratory Study. Quality Management Journal 14:1, pages 7-18.
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Iñaki Heras Saizarbitoria. (2006) How Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method. Total Quality Management & Business Excellence 17:6, pages 775-794.
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Serdar Kale & David Arditi. (2006) Diffusion of ISO 9000 certification in the precast concrete industry. Construction Management and Economics 24:5, pages 485-495.
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Eric Neumayer & Richard Perkins. (2005) Uneven Geographies of Organizational Practice: Explaining the Cross-National Transfer and Diffusion of ISO 9000. Economic Geography 81:3, pages 237-259.
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A. G. Lagodimos, K. N. Dervitsiotis & S. E. Kirkagaslis. (2005) The penetration of ISO 9000 Certification in Greek Industries. Total Quality Management & Business Excellence 16:4, pages 505-527.
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Luis Miguel Molina, Fco. Javier Lloréns Montes & Maria Del Mar Fuentes Fuentes. (2004) TQM and ISO 9000 Effects on Knowledge Transferability and Knowledge Transfers. Total Quality Management & Business Excellence 15:7, pages 1001-1015.
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Micaela Martínez Costa & Ángel Rafael Martínez Lorente. (2004) ISO 9000 as a Tool for TQM: A Spanish Case Study. Quality Management Journal 11:4, pages 20-29.
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George Issac, Chandrasekharan Rajendran & R. N. Anantharaman. (2004) Significance of Quality Certification: The Case of the Software Industry in India. Quality Management Journal 11:1, pages 8-27.
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