Citations (73)
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Rahul V. Mulay & Vandana Tandon Khanna. (2021) An empirical study on quality improvement in higher education institutions with reference to selected processes. Quality Management Journal 28:1, pages 41-56.
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Ajwinder Singh, Ajay Prasher & Navdeep Kaur. (2020) Assessment of hospital service quality parameters from patient, doctor and employees’ perspectives. Total Quality Management & Business Excellence 31:13-14, pages 1467-1486.
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Narendra Lakal, Kanchan Joshi & Karuna Jain. (2020) Development of engineering education service quality model from faculty perspective. Total Quality Management & Business Excellence 31:13-14, pages 1442-1453.
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Ajwinder Singh & Ajay Prasher. (2019) Measuring healthcare service quality from patients’ perspective: using Fuzzy AHP application. Total Quality Management & Business Excellence 30:3-4, pages 284-300.
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Yit Sean Chong & Pervaiz K. Ahmed. (2015) Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation. Studies in Higher Education 40:1, pages 158-177.
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Namish Mehta, Prakash Verma & Nitin Seth. (2014) Total quality management implementation in engineering education in India: an interpretive structural modelling approach. Total Quality Management & Business Excellence 25:1-2, pages 124-140.
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Suleyman M. Yildiz. (2014) Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions. Total Quality Management & Business Excellence 25:1-2, pages 80-94.
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Roland K. Yeo & Jessica Li. (2014) Beyond SERVQUAL: The competitive forces of higher education in Singapore. Total Quality Management & Business Excellence 25:1-2, pages 95-123.
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A. Pal Pandi, D. Jeyathilagar & V. Kubendran. (2013) A study of integrated total quality management practice in engineering educational institutions. International Journal of Management Science and Engineering Management 8:2, pages 117-125.
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Juan
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Juan
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Noor
Azman Ali, Fauziah Mahat & Mohamed Zairi. (2010) Testing the criticality of HR-TQM factors in the Malaysian higher education context. Total Quality Management & Business Excellence 21:11, pages 1177-1188.
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SérgioD. Sousa, Elaine Aspinwall, PauloA. Sampaio & A.
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Y. N. Li, K. C. Tan & M. Xie. (2002) Measuring web-based service quality. Total Quality Management 13:5, pages 685-700.
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Gary E. Roberts. (2001) Using Stakeholder Surveys in MPA Program Performance Measurement. Journal of Public Affairs Education 7:1, pages 19-30.
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Ricardo Luiz Pereira Bueno, Fernando Antonio Ribeiro Serra & Isabel Cristina Scafuto. (2023) Executive perceptions of course and educator performance on flipped classroom. Education + Training 65:8/9, pages 1023-1042.
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Luis Araya-Castillo, Mildred Burgos, Patricia González, Yuracid Rivera, Nicolás Barrientos, Víctor Yáñez Jara, Francisco Ganga-Contreras & Walter Sáez. (2023) Procrastination in University Students: A Proposal of a Theoretical Model. Behavioral Sciences 13:2, pages 128.
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Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota & Kuldip Singh Sangwan. (2021) A literature review on total quality management (models, frameworks, and tools and techniques) in higher education. The TQM Journal 34:5, pages 1298-1319.
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Huynh Thị My Dieu, Syed Ali Fazal, Noor Raihani Zainol, Abdullah Al Mamun, Muhammad Mohiuddin & Anas A. Salameh. 2022. Financial Technology (FinTech), Entrepreneurship, and Business Development. Financial Technology (FinTech), Entrepreneurship, and Business Development
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María de la Cruz Del Río-Rama, José Álvarez-García, Nam Kwon Mun & Amador Durán-Sánchez. (2021) Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students. Frontiers in Psychology 12.
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Sanjay Soni & Basant Kumar Chourasia. 2021. Handbook of Research on Modeling, Analysis, and Control of Complex Systems. Handbook of Research on Modeling, Analysis, and Control of Complex Systems
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Waqas Mahmood, Siti Noor Ismail & Mohd Sofian Omar- Fauzee. (2020) The Effects of Total Quality Management and school climate on Academic Performance of Students in Pakistan. Indonesian Journal of Education Methods Development 9.
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N Hartono, Laurence & B F Tjahjadhi. (2019) Measurement of student satisfaction and loyalty using service quality model for higher education (HedQual) at industrial engineering department University of Pelita Harapan. IOP Conference Series: Materials Science and Engineering 703:1, pages 012027.
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Samer BuHamdan, Aladdin Alwisy, Ahmed BoufergueneMohamed Al-Hussein. (2019) Novel Approach to Overcoming Discontinuity in Knowledge: Application in Value-Adding Frameworks in Construction Industry. Journal of Construction Engineering and Management 145:8.
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Namish Mehta, Nilesh Diwakar & Rajeev Arya. (2019) Evaluating comparative performance of Indian engineering educational institutes based on TQM criteria for internal benchmarking. Benchmarking: An International Journal 26:1, pages 221-245.
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Marco Spruit & Tiffany Adriana. 2018. Enhancing Knowledge Discovery and Innovation in the Digital Era. Enhancing Knowledge Discovery and Innovation in the Digital Era
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Fraser McLeay, Andrew Robson & Mazirah Yusoff. (2017) New applications for importance-performance analysis (IPA) in higher education. Journal of Management Development 36:6, pages 780-800.
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Vesna Fabian & Miomir Despotović. (2017) Conceptualisation and identification of professional trainings quality: Approach targeted at user. Andragoske studije:2, pages 27-46.
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Juan José Tarí & Gavin Dick. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice 26:3.
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Seongwon Lee. (2014) Exploring the evaluating determinants of general English courses using structural equatioin model. English Language Teaching 26:3, pages 187-201.
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P.S. RaychaudhuriRahela Farooqi. (2013) A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector. Global Business Review 14:3, pages 507-527.
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Rajani Jain, Sangeeta Sahney & Gautam Sinha. (2013) Developing a scale to measure students’ perception of service quality in the Indian context. The TQM Journal 25:3, pages 276-294.
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Rajiv Sindwani, Vikram Singh & Sandeep Grover. 2013. Best Practices and New Perspectives in Service Science and Management. Best Practices and New Perspectives in Service Science and Management
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Süleyman Yildiz & Ali Kara. (2012) A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale. International Journal of Sports Marketing and Sponsorship 13:3, pages 26-45.
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Rajani Jain, Gautam Sinha & Sangeeta Sahney. (2011) Conceptualizing service quality in higher education. Asian Journal on Quality 12:3, pages 296-314.
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Sangeeta Sahney. (2011) Delighting customers of management education in India: a student perspective, part II. The TQM Journal 23:5, pages 531-548.
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Gülçin Büyüközkan, Gizem Çifçi & Sezin Güleryüz. (2011) Strategic analysis of healthcare service quality using fuzzy AHP methodology. Expert Systems with Applications 38:8, pages 9407-9424.
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Rajiv Sindwani, Vikram Singh & Sandeep Grover. (2011) Identification of Attributes of TQM in an Educational Institute. International Journal of Service Science, Management, Engineering, and Technology 2:2, pages 48-64.
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Juan José Tarí & Carolina Madeleine. (2011) Préparer les services universitaires jordaniens à mettre en œuvre une méthode d'autoévaluation de la qualité. Revue Internationale des Sciences Administratives Vol. 77:1, pages 141-160.
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Juan José TaríCarolina Madeleine. (2011) Preparing Jordanian university services to implement a quality self-assessment methodology. International Review of Administrative Sciences 77:1, pages 138-158.
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Sia Mal Kong & Kanesan Muthusamy. (2011) Using service gaps to classify quality attributes. The TQM Journal 23:2, pages 145-163.
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Manfred Bruhn, Verena Batt, Karsten Hadwich & Sandrina Meldau. (2010) Messung der Qualität in Dienstleistungscentern – am Beispiel eines FlughafensMeasurement of quality in services centers – an investigation in the airport sector. Zeitschrift für Betriebswirtschaft 80:4, pages 351-382.
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Juan José Tarí. (2010) Self‐assessment processes: the importance of follow‐up for success. Quality Assurance in Education 18:1, pages 19-33.
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Sangeeta Sahney, D.K. Banwet & S. Karunes. (2010) Quality framework in education through application of interpretive structural modeling. The TQM Journal 22:1, pages 56-71.
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Roland K. Yeo. (2008) Servicing service quality in higher education: quest for excellence. On the Horizon 16:3, pages 152-161.
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Roland K. Yeo. (2008) Brewing service quality in higher education. Quality Assurance in Education 16:3, pages 266-286.
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Juan José Tarí. (2008) Self-assessment exercises: A comparison between a private sector organisation and higher education institutions. International Journal of Production Economics 114:1, pages 105-118.
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Juan José Tarí & Susana de Juana‐Espinosa. (2007) EFQM model self‐assessment using a questionnaire approach in university administrative services. The TQM Magazine 19:6, pages 604-616.
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P.B. Sakthivel. (2007) Top management commitment and overall engineering education excellence. The TQM Magazine 19:3, pages 259-273.
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Sitalakshmi Venkatraman. (2007) A framework for implementing TQM in higher education programs. Quality Assurance in Education 15:1, pages 92-112.
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Juan José Tarí. (2006) An EFQM model self‐assessment exercise at a Spanish university. Journal of Educational Administration 44:2, pages 170-188.
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Sérgio D. Sousa, Elaine M. Aspinwall & A. Guimarães Rodrigues. (2006) Performance measures in English small and medium enterprises: survey results. Benchmarking: An International Journal 13:1/2, pages 120-134.
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P.B. Sakthivel, G. Rajendran & R. Raju. (2005) TQM implementation and students' satisfaction of academic performance. The TQM Magazine 17:6, pages 573-589.
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Sangeeta Sahney, D.K. Banwet & S. Karunes. (2004) Customer requirement constructs: the premise for TQM in education. International Journal of Productivity and Performance Management 53:6, pages 499-520.
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C. Fuchs, A. Wilcock & M. Aung. (2006) Application of Gap Analysis to Education: A Case Study of the Food Safety and Quality Assurance Program at the University of Guelph. Journal of Food Science Education 3:3, pages 33-40.
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Sangeeta Sahney, D.K. Banwet & S. Karunes. (2004) Conceptualizing total quality management in higher education. The TQM Magazine 16:2, pages 145-159.
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Sangeeta Sahney, D.K. Banwet & S. Karunes. (2004) A SERVQUAL and QFD approach to total quality education. International Journal of Productivity and Performance Management 53:2, pages 143-166.
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S. SahneyD. K. BanwetS. Karunes. (2016) Identification of Elements of Total Quality Management for the Educational System: A Study of Select Engineering and Management Institutions in India. Vision: The Journal of Business Perspective 8:1, pages 11-24.
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Sangeeta Sahney, Devinder Kumar Banwet & Sabita Karunes. (2003) Enhancing quality in education: application of quality function deployment – an industry perspective. Work Study 52:6, pages 297-309.
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James V. Koch. (2003) TQM: why is its impact in higher education so small?. The TQM Magazine 15:5, pages 325-333.
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Penny M. Simpson & Judy A. Siguaw. (2016) Student Evaluations of Teaching: An Exploratory Study of the Faculty Response. Journal of Marketing Education 22:3, pages 199-213.
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