25,025
Views
743
CrossRef citations to date
0
Altmetric
Papers

Exploring customer brand engagement: definition and themes

Pages 555-573 | Received 08 Apr 2010, Accepted 07 Mar 2011, Published online: 25 Nov 2011

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (132)

Faiqa Kiran, Suleman Aziz Lodhi, Rizwan Sabbir & Ahsan Zubair. (2024) Consumers’ Journey toward Brand Loyalty Using Social Media Brand Community Engagement: A Case of Fashion Brands. Journal of Promotion Management 30:1, pages 129-156.
Read now
Thanh Nguyen Ngoc Dan & Phuc Ngo Trong. (2023) Does brand anthropomorphism and brand intimacy matter to assess consumers’ engagement successfully?. Cogent Business & Management 10:2.
Read now
Ioanna Constantiou, Alivelu Mukkamala, Mimmi Sjöklint & Matthias Trier. (2023) Engaging with self-tracking applications: how do users respond to their performance data?. European Journal of Information Systems 32:6, pages 941-961.
Read now
Mónica Ferreira, Sandra Maria Correia Loureiro, Muhammad Ashfaq & Hélia Pereira. (2023) Tourist-virtual assistant communication: the power of attachment and authenticity. Anatolia 34:4, pages 566-578.
Read now
Eunseon (Penny) Kwon, Tae Rang Choi & Liang Ma. (2023) Me, like Chanel: Examining Antecedents and Consequences of Consumers’ Luxury Brand Engagement on Instagram. Journal of Current Issues & Research in Advertising 0:0, pages 1-21.
Read now
Mian Wang, Jamie Marsden & Briony Thomas. (2023) Smart mirror fashion technology for better customer brand engagement. International Journal of Fashion Design, Technology and Education 0:0, pages 1-12.
Read now
Rajeev Gupta, Vikas Kumar, Arun Kumar Kaushik, Devashish Das Gupta & Rahul Sindhwani. (2023) Investigating the Impact of Online Brand Communities on Online Customer Engagement and Brand Loyalty. Journal of Global Marketing 36:4, pages 319-338.
Read now
Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar. (2023) Revisiting a model of customer engagement cycle: a systematic review. The Service Industries Journal 43:9-10, pages 579-617.
Read now
Yan Qu & Adam J. Saffer. (2023) Issues, Publics, Organizations, and Personal Networks: Toward an Integrated Issue Engagement Model. Journal of Public Relations Research 35:4, pages 209-235.
Read now
Yao Wang & Abdul Majeed. (2023) How do users’ feedback influence creators’ contributions: an empirical study of an online music community. Behaviour & Information Technology 42:9, pages 1357-1373.
Read now
Amy Greiner Fehl, Valerie Good & Todd Arnold. (2023) Exploring the drivers of B2B end user engagement. Journal of Personal Selling & Sales Management 43:3, pages 159-177.
Read now
Faizan Ali, Gozde Turktarhan, Xianglan Chen & Murad Ali. (2023) Antecedents of destination advocacy using symmetrical and asymmetrical modeling techniques. The Service Industries Journal 43:7-8, pages 475-496.
Read now
Raouf Ahmad Rather, Sıddık Bozkurt, Imran Khan, Tan Vo-Thanh, Amir Zaib Abbasi & Tareq Rasul. (2023) SDL/ELM-informed brand co-creation and engagement during the COVID-19 crisis: Investigating the conditional effects of involvement and age. Journal of Strategic Marketing 0:0, pages 1-23.
Read now
Nilesh Arora, Meghna Rana & Sanjeev Prashar. (2023) Empathy toward Social Media Advertisements: The Moderating Role of Ad Intrusiveness. Journal of Promotion Management 29:4, pages 535-568.
Read now
Relebohile Constance Masoetsa, Takawira Munyaradzi Ndofirepi & Patient Rambe. (2023) Effects of social media-mediated customer engagements on purchase intentions: Evidence from selected full-service restaurants in South Africa. Journal of Foodservice Business Research 0:0, pages 1-25.
Read now
Shiromani Gupta, Rachna Mahajan & Satya Bhusan Dash. (2023) The impact of influencer-sourced brand endorsement on online consumer brand engagement. Journal of Strategic Marketing 0:0, pages 1-17.
Read now
Subarna Nandy, Neena Sondhi & Himanshu Joshi. (2023) Socio-Demographic and Loyalty Assessment of Brand Proud Consumers: A Segmentation Study. Journal of International Consumer Marketing 0:0, pages 1-17.
Read now
Kashif Farhat, Wajeeha Aslam, Sany Sanuri Mohd Mokhtar & Iviane Ramos de Luna. (2023) A Forgotten Tale of Lurking Engagement and Social Media-Based Brand Communities. Journal of Internet Commerce 22:2, pages 189-223.
Read now
Vahideh Arghashi & Cenk Arsun Yuksel. (2023) Customer brand engagement behaviors: the role of cognitive values, intrinsic and extrinsic motivations and self-brand connection. Journal of Marketing Theory and Practice 31:2, pages 146-172.
Read now
Mengqi Monica Zhan & Xinyan Zhao. (2023) Fostering Organization-Public Relationships Through Openness and Engagement: A Meta-Analysis. Journal of Public Relations Research 35:2, pages 86-112.
Read now
Apiradee Wongkitrungrueng & Lokweetpun Suprawan. (2023) Metaverse Meets Branding: Examining Consumer Responses to Immersive Brand Experiences. International Journal of Human–Computer Interaction 0:0, pages 1-20.
Read now
Nikhita Tuli, Harish Kumar, Ritu Srivastava & Parul Gupta. (2023) Demystifying the Engagement Process: A BoP Perspective Toward Social Media Engagement. Journal of International Consumer Marketing 0:0, pages 1-18.
Read now
Yun-na Park & Taeshik Gong. (2023) Curvilinear relationship between customer engagement and responses to service failures. The Service Industries Journal 0:0, pages 1-27.
Read now
Valter Afonso Vieira, Richie L. Liu & Victor Galindo de Mello. (2023) The mediating role of Brand Engagement in the Self-Concept (BESC) in explaining consumer response: a meta-analytic review. Journal of Marketing Theory and Practice 31:1, pages 97-114.
Read now
Sang Vo Minh, Giang Nguyen Huong & Giang Dang Nguyen Ha. (2022) The role of social brand engagement on brand equity and purchase intention for fashion brands. Cogent Business & Management 9:1.
Read now
Anita Goyal & Pranay Verma. (2022) The relationship between brand engagement, brand loyalty, overall brand equity and purchase intention. Journal of Strategic Marketing 0:0, pages 1-15.
Read now
Smriti Mathur, Alok Tewari & Akanchha Singh. (2022) Modeling the Factors affecting Online Purchase Intention: The Mediating Effect of Consumer’s Attitude towards User- Generated Content. Journal of Marketing Communications 28:7, pages 725-744.
Read now
Ove Oklevik, Herbjørn Nysveen & Per E. Pedersen. (2022) Exploring the relationship between co-creation (DART), brand experience strength, and brand satisfaction: a brand engagement perspective. Journal of Marketing Theory and Practice 0:0, pages 1-24.
Read now
Ruth S. Contreras-Espinosa & Alejandro Blanco-M. (2022) A Literature Review of E-government Services with Gamification Elements. International Journal of Public Administration 45:13, pages 964-980.
Read now
Blend Ibrahim, Ahmad Aljarah, Derya Timucin Hayat & Eva Lahuerta-Otero. (2022) Like, comment and share: examining the effect of firm-created content and user-generated content on consumer engagement. Leisure/Loisir 46:4, pages 599-622.
Read now
Muhammad Iskandar Hamzah & Nicolas Pontes. (2022) What drives car buyers to accept a rejuvenated brand? the mediating effects of value and pricing in a consumer-brand relationship. Journal of Strategic Marketing 0:0, pages 1-23.
Read now
Xiaofan Wei, Huan Chen, Artemio Ramirez, Yongwoog Jeon & Yao Sun. (2022) Influencers As Endorsers and Followers As Consumers: Exploring the Role of Parasocial Relationship, Congruence, and Followers’ Identifications on Consumer–Brand Engagement. Journal of Interactive Advertising 22:3, pages 269-288.
Read now
He Wei & Catherine Prentice. (2022) Addressing service profit chain with artificial and emotional intelligence. Journal of Hospitality Marketing & Management 31:6, pages 730-756.
Read now
Nadia Sweiss, Zaid Mohammad Obeidat, Rami Mohammad Al-Dweeri, Alaeddin Mohammad Khalaf Ahmad, Ahmad M. Obeidat & Muhammad Alshurideh. (2022) The moderating role of perceived company effort in mitigating customer misconduct within Online Brand Communities (OBC). Journal of Marketing Communications 28:6, pages 657-680.
Read now
Nima Soltani Nejad, Raymond Rastegar & Marziyeh Jahanshahi. (2022) Tourist engagement with mobile apps of E-leisure: a combined model of self-determination theory and technology acceptance model. Tourism Recreation Research 0:0, pages 1-12.
Read now
Navin Kumar, Rajeev Kumar Panda & Kishalay Adhikari. (2022) Transforming tourists’ intentions through destination engagement: insights from transformative learning theory. The Service Industries Journal 42:9-10, pages 688-715.
Read now
Susan Myers, Sandipan Sen, Holly Syrdal & Parker Woodroof. (2022) The impact of Persuasion knowledge cues on social media engagement: a look at pet influencer marketing. Journal of Marketing Theory and Practice 0:0, pages 1-18.
Read now
Robin Ireland, Christopher Bunn, Stephanie Chambers, Gerda Reith & Michael Viggars. (2022) How unhealthy commodity industries find a global audience in the English Premier League: three case studies of brand engagement. Soccer & Society 23:4-5, pages 334-348.
Read now
João Guerreiro, Sandra Maria Correia Loureiro, Jaime Romero, Omar Itani & Sara Eloy. (2022) Transhumanism and Engagement-Facilitating Technologies in Society. Journal of Promotion Management 28:5, pages 537-558.
Read now
Mudita Sinha & Mallika Srivastava. (2022) Augmented Reality-Enabled Instagram Game Filters: Key to Engaging Customers. Journal of Promotion Management 28:4, pages 467-486.
Read now
Chaang-Iuan Ho, Ming-Chih Chen & Ya-Wei Shih. (2022) Customer engagement behaviours in a social media context revisited: using both the formative measurement model and text mining techniques. Journal of Marketing Management 38:7-8, pages 740-770.
Read now
Deborah Goldring, Baiyun Gong & John T. Gironda. (2022) Mavens at Work: Brand Commitment and the Moderating Role of Market Mavens on Social Media Engagement. Journal of Promotion Management 28:3, pages 261-287.
Read now
Naveen Donthu, Satish Kumar, Justin Paul, Debidutta Pattnaik & Carolyn Strong. (2022) A retrospective of the Journal of Strategic Marketing from 1993 to 2019 using bibliometric analysis. Journal of Strategic Marketing 30:3, pages 239-259.
Read now
Jay Trivedi, Parvinder Arora & Sigma Soni. (2022) The effect of social media communications on travellers’ brand switching intention: an Ecotel's perspective. Tourism Recreation Research 0:0, pages 1-14.
Read now
Inwon Kang, Jakyung Koo, Jeong Hugh Han & Sungjoon Yoo. (2022) Millennial Consumers Perceptions on Luxury Goods: Capturing Antecedents for Brand Resonance in the Emerging Market Context. Journal of International Consumer Marketing 34:2, pages 214-230.
Read now
Mónica Mendes Ferreira, Sandra Maria Correia & Hélia Pereira. (2022) You Are Only Mine! Engage with Voice Assistant While Find Destinations and Accommodations. Journal of Promotion Management 28:2, pages 189-204.
Read now
Sahil Singh Jasrotia, Manoj Kumar Kamila, Shagun Chib & Hari Govind Mishra. (2022) Role of engagement in online gaming: a study of generation Z customers. Digital Creativity 33:1, pages 64-76.
Read now
Violetta Wilk, Saalem Sadeque & Geoffrey N. Soutar. (2021) Exploring online destination brand advocacy. Tourism Recreation Research 0:0, pages 1-19.
Read now
Jong-Hyun Kim, Rajiv Sabherwal, Gee-Woo Bock & Han-Min Kim. (2021) Understanding Social Media Monitoring and Online Rumors. Journal of Computer Information Systems 61:6, pages 507-519.
Read now
Sheng-Hshiung Tsaur, Chang-Hua Yen & Yuan-Tai Chen. (2021) Can leisure crafting enhance leisure engagement? The role of time structure and leisure type. Leisure Studies 40:6, pages 747-763.
Read now
Siamak Seyfi, S. Mostafa Rasoolimanesh, Ali Vafaei-Zadeh & Kourosh Esfandiar. (2021) Can tourist engagement enhance tourist behavioural intentions? A combination of PLS-SEM and fsQCA approaches. Tourism Recreation Research 0:0, pages 1-12.
Read now
Shuping Chen, Xiaoyun Han, Anil Bilgihan & Fevzi Okumus. (2021) Customer engagement research in hospitality and tourism: a systematic review. Journal of Hospitality Marketing & Management 30:7, pages 871-904.
Read now
Muhammad Abid Saleem, Jing Li & Hannan Afzal. (2021) Protect for affinity? The role of destination brand engagement in forming environmentally responsible tourist behaviours. Journal of Sustainable Tourism 29:8, pages 1344-1364.
Read now
Raquel Sánchez-Fernández & David Jiménez-Castillo. (2021) How social media influencers affect behavioural intentions towards recommended brands: the role of emotional attachment and information value. Journal of Marketing Management 37:11-12, pages 1123-1147.
Read now
Munir Mandviwalla & Richard Flanagan. (2021) Small business digital transformation in the context of the pandemic. European Journal of Information Systems 30:4, pages 359-375.
Read now
Kyung Hoon Kim, Eunju Ko, Sang Jin Kim & Qi Jiang. (2021) Digital service innovation, customer engagement, and customer equity in AR marketing. Journal of Global Scholars of Marketing Science 31:3, pages 453-466.
Read now
Kashif Farhat, Wajeeha Aslam & Sany Sanuri Mohd Mokhtar. (2021) Beyond Social Media Engagement: Holistic Digital Engagement and a Social Identity Perspective. Journal of Internet Commerce 20:3, pages 319-354.
Read now
Aaleya Rasool, Farooq Ahmad Shah & Muhammad Tanveer. (2021) Relational Dynamics between Customer Engagement, Brand Experience, and Customer Loyalty: An Empirical Investigation. Journal of Internet Commerce 20:3, pages 273-292.
Read now
Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang & Han Lee. (2021) Relational bonds, customer engagement, and service quality. The Service Industries Journal 41:5-6, pages 330-354.
Read now
Nor Asiah Omar, Ahmad Sabri Kassim, Syed Shah Alam & Zuraidah Zainol. (2021) Perceived retailer innovativeness and brand equity: mediation of consumer engagement. The Service Industries Journal 41:5-6, pages 355-381.
Read now
Anita Goyal. (2021) Consumer Perceived Associations of Masstige Brands: An Indian Perspective. Journal of Promotion Management 27:3, pages 399-416.
Read now
S. Mostafa Rasoolimanesh, Catheryn Khoo-Lattimore, Shuhaida Md Noor, Mastura Jaafar & Rupam Konar. (2021) Tourist engagement and loyalty: gender matters?. Current Issues in Tourism 24:6, pages 871-885.
Read now
Jay Trivedi, Sigma Soni & Amit Kishore. (2021) Exploring the Role of Social Media Communications in the Success of Professional Sports Leagues: An Emerging Market Perspective. Journal of Promotion Management 27:2, pages 306-331.
Read now
Jongsik Yu, Jungwoon Seo & Sunghyup Sean Hyun. (2021) Attributes of medical tourism destination brands: case study of the Korean medical tourism market. Journal of Travel & Tourism Marketing 38:1, pages 107-121.
Read now
Bruno Schivinski, Daan G. Muntinga, Halley M. Pontes & Przemyslaw Lukasik. (2021) Influencing COBRAs: the effects of brand equity on the consumer’s propensity to engage with brand-related content on social media. Journal of Strategic Marketing 29:1, pages 1-23.
Read now
Kashif Farhat, Sany Sanuri Mohd. Mokhtar & Salniza Bt. Md. Salleh. (2021) Role of brand experience and brand affect in creating brand engagement: a case of higher education institutions (HEIs). Journal of Marketing for Higher Education 31:1, pages 107-135.
Read now
Jessica Helmi, Kerrie Bridson & Riza Casidy. (2020) A typology of organisational stakeholder engagement with place brand identity. Journal of Strategic Marketing 28:7, pages 620-638.
Read now
Jen Riley. (2020) Sustaining customer engagement through social media brand communities. Journal of Global Scholars of Marketing Science 30:4, pages 344-357.
Read now
Jacqueline Burgess, Wendy Spinks & Bishnu Sharma. (2020) The Effect of a Brand Transgression on a Politician’s Brand Resonance: The Case of Kevin Rudd. Journal of Political Marketing 19:4, pages 362-385.
Read now
Louise Kelly, Gayle Kerr & Judy Drennan. (2020) Triggers of engagement and avoidance: Applying approach-avoid theory. Journal of Marketing Communications 26:5, pages 488-508.
Read now
George Panigyrakis, Anastasios Panopoulos & Eirini Koronaki. (2020) All we have is words: applying rhetoric to examine how social media marketing activities strengthen the connection between the brand and the self. International Journal of Advertising 39:5, pages 699-718.
Read now
Siamak Seyfi, C. Michael Hall & S. Mostafa Rasoolimanesh. (2020) Exploring memorable cultural tourism experiences. Journal of Heritage Tourism 15:3, pages 341-357.
Read now
Vikas Kumar & Arun K. Kaushik. (2020) Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions. Journal of Travel & Tourism Marketing 37:3, pages 332-346.
Read now
Thomas Leclercq, Ingrid Poncin, Wafa Hammedi, Avreliane Kullak & Linda D. Hollebeek. (2020) When gamification backfires: the impact of perceived justice on online community contributions. Journal of Marketing Management 36:5-6, pages 550-577.
Read now
Shalom Levy & Yaniv Gvili. (2020) Online shopper engagement in price negotiation: the roles of culture, involvement and eWOM. International Journal of Advertising 39:2, pages 232-257.
Read now
Raditha Hapsari, Ananda Sabil Hussein & Radityo Putro Handrito. (2020) Being Fair to Customers: A Strategy in Enhancing Customer Engagement and Loyalty in the Indonesia Mobile Telecommunication Industry. Services Marketing Quarterly 41:1, pages 49-67.
Read now
Patrick van Esch, Tania von der Heidt, Catherine Frethey-Bentham & Gavin Northey. (2020) THE EFFECT OF MARKETING SIMULATIONS ON STUDENT ENGAGEMENT AND ACADEMIC OUTCOMES. Marketing Education Review 30:1, pages 43-56.
Read now
Raouf Ahmad Rather & Mark Anthony Camilleri. (2019) The effects of service quality and consumer-brand value congruity on hospitality brand loyalty. Anatolia 30:4, pages 547-559.
Read now
Xiao Chen, Su Mi Dahlgaard-Park & Decheng Wen. (2019) Emotional and rational customer engagement: exploring the development route and the motivation. Total Quality Management & Business Excellence 30:sup1, pages S141-S157.
Read now
Dean Creevey, Etain Kidney & Glenn Mehta. (2019) From dreaming to believing: a review of consumer engagement behaviours with brands’ social media content across the holiday travel process. Journal of Travel & Tourism Marketing 36:6, pages 679-691.
Read now
Maxi Bergel & Christian Brock. (2019) Visitors’ loyalty and price perceptions: the role of customer engagement. The Service Industries Journal 39:7-8, pages 575-589.
Read now
Shuyue Huang & Hwan-Suk Chris Choi. (2019) Developing and validating a multidimensional tourist engagement scale (TES). The Service Industries Journal 39:7-8, pages 469-497.
Read now
Raouf Ahmad Rather, Linda D. Hollebeek & Jamid Ul Islam. (2019) Tourism-based customer engagement: the construct, antecedents, and consequences. The Service Industries Journal 39:7-8, pages 519-540.
Read now
S. Mostafa Rasoolimanesh, Shuhaida Md Noor, Florian Schuberth & Mastura Jaafar. (2019) Investigating the effects of tourist engagement on satisfaction and loyalty. The Service Industries Journal 39:7-8, pages 559-574.
Read now
Inwon Kang, Jeyoung Son & Jakyung Koo. (2019) Evaluation of Culturally Symbolic Brand: The Role of “Fear of Missing Out” Phenomenon. Journal of International Consumer Marketing 31:3, pages 270-286.
Read now
Jiuchang Wei, Qingqing Wang, Yugang Yu & Dingtao Zhao. (2019) Public engagement in product recall announcements: an empirical study on the Chinese automobile industry. Journal of Marketing Communications 25:4, pages 343-364.
Read now
Agnès Helme-Guizon & Fanny Magnoni. (2019) Consumer brand engagement and its social side on brand-hosted social media: how do they contribute to brand loyalty?. Journal of Marketing Management 35:7-8, pages 716-741.
Read now
Luisa Pinto, Sandra Maria Correia Loureiro, Paulo Rita & Eduardo Moraes Sarmento. (2019) Fostering Online Relationships With Brands Through Websites and Social Media Brand Pages. Journal of Promotion Management 25:3, pages 379-393.
Read now
Neeraj Sharma & Bijoylaxmi Sarmah. (2019) Consumer engagement in village eco-tourism: A case of the cleanest village in Asia – Mawlynnong. Journal of Global Scholars of Marketing Science 29:2, pages 248-265.
Read now
Jeandri Robertson, Sarah Lord Ferguson, Theresa Eriksson & Anna Näppä. (2019) The brand personality dimensions of business-to-business firms: a content analysis of employer reviews on social media. Journal of Business-to-Business Marketing 26:2, pages 109-124.
Read now
Sarah Jane Flaherty, Mary B. McCarthy, Alan M. Collins & Fionnuala M. McAuliffe. (2019) A different perspective on consumer engagement: exploring the experience of using health apps to support healthier food purchasing. Journal of Marketing Management 35:3-4, pages 310-337.
Read now
Carmen Camarero, Maria-José Garrido & Rebeca San Jose. (2018) What Works in Facebook Content Versus Relational Communication: A Study of their Effectiveness in the Context of Museums. International Journal of Human–Computer Interaction 34:12, pages 1119-1134.
Read now
Estelle van Tonder & Daniël Johannes Petzer. (2018) The interrelationships between relationship marketing constructs and customer engagement dimensions. The Service Industries Journal 38:13-14, pages 948-973.
Read now
Sandra Maria Correia Loureiro & Eduardo Sarmento Ferreira. (2018) Engaging visitors in cultural and recreational experience at museums. Anatolia 29:4, pages 581-592.
Read now
Christos Anagnostopoulos, Petros Parganas, Simon Chadwick & Alex Fenton. (2018) Branding in pictures: using Instagram as a brand management tool in professional team sport organisations. European Sport Management Quarterly 18:4, pages 413-438.
Read now
Elina Koivisto & Pekka Mattila. (2018) International fashion trade shows as platforms for experiential branding. Journal of Global Fashion Marketing 9:2, pages 161-178.
Read now
Violetta Wilk, Paul Harrigan & Geoffrey N. Soutar. (2018) NAVIGATING ONLINE BRAND ADVOCACY (OBA): AN EXPLORATORY ANALYSIS. Journal of Marketing Theory and Practice 26:1-2, pages 99-116.
Read now
Holly A. Syrdal & Elten Briggs. (2018) ENGAGEMENT WITH SOCIAL MEDIA CONTENT: A QUALITATIVE EXPLORATION. Journal of Marketing Theory and Practice 26:1-2, pages 4-22.
Read now
Terrence Brown, Meyser Abduljabbar, Stefan Englund & Emily Treen. (2018) Twenty-five years and counting: an analysis of the Journal of Strategic Marketing. Journal of Strategic Marketing 26:2, pages 125-139.
Read now
Radhika Sharma, Vandana Ahuja & Shirin Alavi. (2018) The Future Scope of Netnography and Social Network Analysis in the Field of Marketing. Journal of Internet Commerce 17:1, pages 26-45.
Read now
Alina Geiger, Chris Horbel & Claas Christian Germelmann. (2018) “Give and take”: how notions of sharing and context determine free peer-to-peer accommodation decisions. Journal of Travel & Tourism Marketing 35:1, pages 5-15.
Read now
Ch. Tsordia, D. Papadimitriou & P. Parganas. (2018) The influence of sport sponsorship on brand equity and purchase behavior. Journal of Strategic Marketing 26:1, pages 85-105.
Read now
Iryna Pentina, Véronique Guilloux & Anca Cristina Micu. (2018) Exploring Social Media Engagement Behaviors in the Context of Luxury Brands. Journal of Advertising 47:1, pages 55-69.
Read now
Hilde A. M. Voorveld, Guda van Noort, Daniël G. Muntinga & Fred Bronner. (2018) Engagement with Social Media and Social Media Advertising: The Differentiating Role of Platform Type. Journal of Advertising 47:1, pages 38-54.
Read now
Thomas Leclercq, Ingrid Poncin & Wafa Hammedi. (2017) The Engagement Process During Value Co-Creation: Gamification in New Product-Development Platforms. International Journal of Electronic Commerce 21:4, pages 454-488.
Read now
Eojina Kim, Lanlung (Luke) Chiang & Liang (Rebecca) Tang. (2017) Investigating wellness tourists’ motivation, engagement, and loyalty: in search of the missing link. Journal of Travel & Tourism Marketing 34:7, pages 867-879.
Read now
Mandakini Paruthi & Harsandaldeep Kaur. (2017) Scale Development and Validation for Measuring Online Engagement. Journal of Internet Commerce 16:2, pages 127-147.
Read now
Laurence Dessart. (2017) Social media engagement: a model of antecedents and relational outcomes. Journal of Marketing Management 33:5-6, pages 375-399.
Read now
Jason P. Doyle, Kevin Filo, Daniel Lock, Daniel C. Funk & Heath McDonald. (2016) Exploring PERMA in spectator sport: Applying positive psychology to examine the individual-level benefits of sport consumption. Sport Management Review 19:5, pages 506-519.
Read now
Linda D. Hollebeek & Roderick J. Brodie. (2016) Non-monetary social and network value: understanding the effects of non-paying customers in new media. Journal of Strategic Marketing 24:3-4, pages 169-174.
Read now
Long T.V. Nguyen, Jodie Conduit, Vinh Nhat Lu & Sally Rao Hill. (2016) Engagement in online communities: implications for consumer price perceptions. Journal of Strategic Marketing 24:3-4, pages 241-260.
Read now
Lars Groeger, Lara Moroko & Linda D. Hollebeek. (2016) Capturing value from non-paying consumers’ engagement behaviours: field evidence and development of a theoretical model. Journal of Strategic Marketing 24:3-4, pages 190-209.
Read now
Rebecca Dolan, Jodie Conduit, John Fahy & Steve Goodman. (2016) Social media engagement behaviour: a uses and gratifications perspective. Journal of Strategic Marketing 24:3-4, pages 261-277.
Read now
Teresa Fernandes & Pedro Remelhe. (2016) How to engage customers in co-creation: customers’ motivations for collaborative innovation. Journal of Strategic Marketing 24:3-4, pages 311-326.
Read now
Birgit Andrine Apenes Solem & Per Egil Pedersen. (2016) The effects of regulatory fit on customer brand engagement: an experimental study of service brand activities in social media. Journal of Marketing Management 32:5-6, pages 445-468.
Read now
Linda D. Hollebeek, Jodie Conduit & Roderick J. Brodie. (2016) Strategic drivers, anticipated and unanticipated outcomes of customer engagement. Journal of Marketing Management 32:5-6, pages 393-398.
Read now
Linda D. Hollebeek, Jodie Conduit, Jill Sweeney, Geoffrey Soutar, Ingo O. Karpen, Wade Jarvis & Tom Chen. (2016) Epilogue to the Special Issue and reflections on the future of engagement research. Journal of Marketing Management 32:5-6, pages 586-594.
Read now
Shuai Yang, Shan Lin, Jeffrey R. Carlson & William T. Ross$suffix/text()$suffix/text(). (2016) Brand engagement on social media: will firms’ social media efforts influence search engine advertising effectiveness?. Journal of Marketing Management 32:5-6, pages 526-557.
Read now
Ewa Maslowska, Edward C. Malthouse & Tom Collinger. (2016) The customer engagement ecosystem. Journal of Marketing Management 32:5-6, pages 469-501.
Read now
Civilai Leckie, Munyaradzi W. Nyadzayo & Lester W. Johnson. (2016) Antecedents of consumer brand engagement and brand loyalty. Journal of Marketing Management 32:5-6, pages 558-578.
Read now
Laurence Dessart, Cleopatra Veloutsou & Anna Morgan-Thomas. (2016) Capturing consumer engagement: duality, dimensionality and measurement. Journal of Marketing Management 32:5-6, pages 399-426.
Read now
Rossella Gambetti, Silvia Biraghi, Don E. Schultz & Guendalina Graffigna. (2016) Brand wars: consumer–brand engagement beyond client–agency fights. Journal of Strategic Marketing 24:2, pages 90-103.
Read now
Jamid Ul Islam & Zillur Rahman. (2016) Examining the effects of brand love and brand image on customer engagement: An empirical study of fashion apparel brands. Journal of Global Fashion Marketing 7:1, pages 45-59.
Read now
Jamid Ul Islam & Zillur Rahman. (2016) Linking Customer Engagement to Trust and Word-of-Mouth on Facebook Brand Communities: An Empirical Study. Journal of Internet Commerce 15:1, pages 40-58.
Read now
Jana L. H. Bowden, Mark Gabbott & Kay Naumann. (2015) Service relationships and the customer disengagement – engagement conundrum. Journal of Marketing Management 31:7-8, pages 774-806.
Read now
Lars Groeger & Francis Buttle. (2014) Word-of-mouth marketing influence on offline and online communications: Evidence from case study research. Journal of Marketing Communications 20:1-2, pages 21-41.
Read now
Benjamin Lawrence, Susan Fournier & Frédéric Brunel. (2013) When Companies Don't Make the Ad: A Multimethod Inquiry Into the Differential Effectiveness of Consumer-Generated Advertising. Journal of Advertising 42:4, pages 292-307.
Read now

Articles from other publishers (611)

Michela Patrizi, Maja Šerić & Maria Vernuccio. (2024) Hey Google, I trust you! The consequences of brand anthropomorphism in voice-based artificial intelligence contexts. Journal of Retailing and Consumer Services 77, pages 103659.
Crossref
Dongwei Yan, Chenke Wang, Tianyi Sun & Decheng Wen. (2023) The impact of service experience on sustainable customer engagement: The mediation of green perceived value and customer satisfaction. Corporate Social Responsibility and Environmental Management.
Crossref
Mian Wang, Jamie Marsden, Ezgi Oguz & Briony Thomas. (2023) Exploring Sustainable Retail Experiences: Shall We Make It Fashionable?. Sustainability 15:23, pages 16478.
Crossref
Avneet Kaur, Sujata Khandai & Jones Mathew. (2022) Mapping the Field of Social Media Engagement: A Literature Review Using Bibliometric Analysis. FIIB Business Review 12:4, pages 368-385.
Crossref
Monica C Scarano, Fatima Regany & Nil Özçaglar-Toulouse. (2023) Consumer brand engagement: Socio-cultural perspective and research avenues. Recherche et Applications en Marketing (English Edition) 38:4, pages 65-88.
Crossref
Eric J. Michel, Kristina K. Lindsey-Hall, Sven Kepes, Ji (Miracle) Qi, Matthew R. Leon, Laurence G. Weinzimmer & Anthony R. Wheeler. (2022) Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts. Journal of Service Management 34:5, pages 843-866.
Crossref
Gaofu Liu, Haonan Yang & Jing Nie. (2023) Research on the influence of online fitness user engagement on value co-creation behavior. Asia Pacific Journal of Marketing and Logistics 35:12, pages 3138-3155.
Crossref
Daniel Kofi Ahiabor, John Paul Basewe Kosiba, Deli Dotse Gli, Ernest Yaw Tweneboah-Koduah & Robert Ebo Hinson. (2023) Satellite fans engagement with social networking sites influence on sport team brand equity: A UGT perspective. Digital Business 3:2, pages 100064.
Crossref
Stelios Ioannidis & Alexios-Patapios Kontis. (2023) Metaverse for tourists and tourism destinations. Information Technology & Tourism 25:4, pages 483-506.
Crossref
Sanjit K. Roy, Gaganpreet Singh, Richard L. Gruner, Bidit L. Dey, Saadia Shabnam, Syed Sardar Muhammad & Mohammed Quaddus. (2023) Relationship Quality in Customer-service Robot Interactions in Industry 5.0: An Analysis of Value Recipes. Information Systems Frontiers.
Crossref
Yokie Radnan Kristiyono, Hendrawan SupratiknoEvo Sampetua Hariandja. (2023) The role of social media marketing (SMM) in building frozen food brand loyalty. Innovative Marketing 19:4, pages 173-186.
Crossref
Deviprasad Ghosh & Satyabhusan Dash. (2023) Barriers and facilitators of B2B degree of digital use and brand engagement: an integration of technology and behavioral perspectives. Journal of Business & Industrial Marketing 38:12, pages 2793-2810.
Crossref
Bijoylaxmi Sarmah, Yupal Shukla, Ravi Chatterjee & Shampy Kamboj. (2021) Customer participation in service innovation using SNS smartphone apps: an investigation of the Indian hotel service industry. International Journal of Emerging Markets 18:9, pages 2971-2992.
Crossref
Suk Chong Tong & Fanny Fong Yee Chan. (2023) Strategies to drive interactivity and digital engagement: a practitioners' perspective. Journal of Research in Interactive Marketing 17:6, pages 901-920.
Crossref
Bright Senanu, Thomas Anning-Dorson & Nii Nookwei Tackie. (2023) Social media insights for non-luxury fashion SMEs in emerging markets: evidence from young consumers. Journal of Fashion Marketing and Management: An International Journal 27:6, pages 965-987.
Crossref
Sheng-Hshiung Tsaur, Hsiu-Yu Teng, Tien-Cheng Han & Jin-Hua Tu. (2023) Can perceived coolness enhance memorable customer experience? The role of customer engagement. International Journal of Contemporary Hospitality Management 35:12, pages 4468-4485.
Crossref
Linda D. Hollebeek, Choukri Menidjel, Omar S. Itani, Moira K. Clark & Valdimar Sigurdsson. (2022) Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective. Asia Pacific Journal of Marketing and Logistics 35:8, pages 2029-2046.
Crossref
Subhajit Bhattacharya & Arunava Dalal. (2023) Promoting brand gratitude through unique emotional connection: a qualitative study. Qualitative Market Research: An International Journal 26:5, pages 534-554.
Crossref
Huda Khan, Shaphali Gupta, V. Kumar & Binay Kumar. (2023) Managing climate change risks and creating stakeholders' value via sustainability-focused B2B brand strategies. Industrial Marketing Management 115, pages 198-213.
Crossref
Maria Raimondo, Daniela Spina, Manal Hamam, Mario D'Amico & Francesco Caracciolo. (2023) Intrinsic motivation strongly affects the readiness toward circular food consumption: evidence from the motivation–opportunity–ability model. British Food Journal.
Crossref
Zam Arzaqi, Sumiati & Surachman. (2023) The effect of perceived influence on brand loyalty mediated by brand trust among automotive consumers in YouTube. International Journal of Research in Business and Social Science (2147- 4478) 12:7, pages 01-12.
Crossref
Hoang Tran Phuoc Mai Le, Jungkun Park, Trang Thi Nguyen & Jeewoo Yun. (2023) Exploring the relationship between social media use and anti-luxury behavior: implications for interactive marketing strategies. Journal of Research in Interactive Marketing.
Crossref
Kazim DAĞ. (2023) Marka Deneyiminin Davranışsal Niyet Üzerindeki EtkisiImpact of Brand Experience on Behavioral Intent. Gaziantep University Journal of Social Sciences 22:4, pages 1503-1518.
Crossref
Ruixi Guo, IokTeng Esther Kou & Qingrong Jiang. (2023) Unlocking the Creative Potential: A Case Study of Luoyang City’s Creative Tourism Development. Sustainability 15:20, pages 14710.
Crossref
Monica C. Scarano, Fatima Regany & Nil Özçağlar-Toulouse. (2023) L’engagement du consommateur envers la marque : perspective socio-culturelle et voies de recherche. Recherche et Applications en Marketing (French Edition) 38:4, pages 71-97.
Crossref
Murilo Fonseca Andrade, Mauro Margalho Coutinho & Ana Maria De Albuquerque Vasconcellos. (2023) EFEITOS DAS NECESSIDADES HUMANAS PARA O ENGAJAMENTO DO CIDADÃO NA ADOÇÃO DE TECNOLOGIA PARA AS CIDADES INTELIGENTES. P2P E INOVAÇÃO 10:1, pages 202-225.
Crossref
Tejas R. Shah, Pradeep Kautish & Sandeep Walia. (2023) Linking technology readiness and customer engagement: an AI-enabled voice assistants investigation. foresight.
Crossref
Yi Liu, Xinlin Tang, Peigong Li & Xuan Wang. (2022) Connecting perceived effectiveness of app evolution to app engagement: a technology identity perspective. Information Technology & People 36:6, pages 2390-2417.
Crossref
Pengyu Li, Jingbo Shao & Hang Wu. (2023) “Transformation or not?” the effect of broadcasters' role orientation transformation on their direct income. Aslib Journal of Information Management.
Crossref
David Gligor, Siddik Bozkurt & Emma Welch. (2023) Building theoretical sand castles: the case of customer brand engagement. Journal of Marketing Analytics 11:3, pages 297-316.
Crossref
Olga Nechaeva, Valentina Mazzoli & Raffaele Donvito. (2023) Brand engagement into self-concept and culture: a literature review for a future research agenda. Journal of Brand Management 30:5, pages 414-431.
Crossref
Khaldoon Nusair, Fevzi Okumus, Osman M. Karatepe, Usamah F. Alfarhan & Gabriela Lelo de Larrea. (2023) From tourist motivations to buying decisions: A multilevel engagement perspective. Tourism Management Perspectives 48, pages 101148.
Crossref
Mindaugas Degutis, Sigitas Urbonavičius, Linda D. Hollebeek & Johan Anselmsson. (2023) Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspective. Journal of Retailing and Consumer Services 74, pages 103385.
Crossref
Markus Blut, Viktorija Kulikovskaja, Marco Hubert, Christian Brock & Dhruv Grewal. (2023) Effectiveness of engagement initiatives across engagement platforms: A meta-analysis. Journal of the Academy of Marketing Science 51:5, pages 941-965.
Crossref
Chikako Ishizuka & Kei Aoki. (2023) Drivers of sustained brand engagement: cases of long-term customers of hedonic and utilitarian brands in Japan. Journal of Marketing Analytics.
Crossref
Devika Rani Sharma & Balgopal Singh. (2021) Understanding the Relationship Between Customer Satisfaction, Customer Engagement and Repeat Purchase Behaviour. Vision: The Journal of Business Perspective 27:4, pages 449-457.
Crossref
Eda KUTLU & Hayrettin ZENGİN. (2023) Marka Özdeşleşmesi ve Tüketici Marka Katılımı İlişkisi: Marka Tutkusunun Aracı RolüBrand Identification and Consumer Brand Engagement Relationship: The Mediating Role of Brand Passion. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 24:2, pages 284-299.
Crossref
Harish Kumar, Nikhita Tuli, Rajesh Kumar Singh, Vikas Arya & Ritu Srivastava. (2023) Exploring the role of augmented reality as a new brand advocate. Journal of Consumer Behaviour.
Crossref
Duygu Akdevelioglu, Selcan Kara & Victor Perotti. (2023) The impact of consumer personality and social network position on brand community engagement. Journal of Brand Management.
Crossref
Li-Chun Huang. (2023) The Effect of Incentives on Facilitating User Engagement with Succulent Retailers’ Social Media Pages. Horticulturae 9:8, pages 849.
Crossref
Jesica Yanet Perez Benegas & Marina Zanfardini. (2023) Customer engagement and loyalty: the moderating role of involvement. European Journal of Management and Business Economics.
Crossref
Arnold Japutra, Sandra Maria Correia Loureiro, Sebastian Molinillo & Haryani Primanti. (2023) Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience. Tourism and Hospitality Research.
Crossref
JungKun Park, EunPyo Hong, Jiseon Ahn & Hyowon Hyun. (2023) Role of multidimensional customer brand engagement on customer behavior for online grocery shopping. Journal of Retailing and Consumer Services 73, pages 103380.
Crossref
Danyely Paredes-Corvalan, Claudia Pezoa-Fuentes, Genesis Silva-Rojas, Iván Valenzuela Rojas & Mauricio Castillo-Vergara. (2023) Engagement of the e-commerce industry in the US, according to Twitter in the period of the COVID-19 pandemic. Heliyon 9:7, pages e16881.
Crossref
Kevin Kam Fung So, Jing Li, Yueying He & Ceridwyn King. (2023) The Role of Customer Engagement in Sustaining Subjective Well-being After a Travel Experience: Findings From a Three-Wave Study. Journal of Travel Research.
Crossref
Tianling Xie, Iryna Pentina & Tyler Hancock. (2023) Friend, mentor, lover: does chatbot engagement lead to psychological dependence?. Journal of Service Management 34:4, pages 806-828.
Crossref
Arezoo Fakhimi, Tony Garry & Sergio Biggemann. (2023) The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters. Australasian Marketing Journal.
Crossref
Ritu Srivastava, Parul Gupta, Harish Kumar & Nikhita Tuli. (2023) Digital customer engagement: A systematic literature review and research agenda. Australian Journal of Management, pages 031289622311770.
Crossref
Intaka Piriyakul, Nart-Anong Nambuddee, Rapepun Piriyakul & Montree Piriyakul. (2023) The Evidence of a Thai Restaurant's Mass Customization Implementation for Firm Survival During the Pandemic Crisis. International Journal of Asian Business and Information Management 14:1, pages 1-19.
Crossref
Naser Pourazad, Lara Stocchi & Shreya Narsey. (2023) A Comparison of Social Media Influencers’ KPI Patterns across Platforms. Journal of Advertising Research 63:2, pages 139-159.
Crossref
Jean Boisvert, George Christodoulides & M. Sajid Khan. (2023) Toward a better understanding of key determinants and consequences of masstige consumption. Journal of Business Research 161, pages 113871.
Crossref
Haluk Akarsu & Necip Serdar Sever. (2023) Advertising Engagement: Conceptualization, Scale Development and Validation. Fonseca, Journal of Communication:26, pages 283-301.
Crossref
R.V. ShabbirHusain, Atul Arun Pathak, Shabana Chandrasekaran & Balamurugan Annamalai. (2023) The power of words: driving online consumer engagement in Fintech. International Journal of Bank Marketing.
Crossref
Kristen L. Sussman, Laura F. Bright & Gary B. Wilcox. (2023) Digital consumer engagement: examining the impact of native advertising exposure in a social network. Journal of Research in Interactive Marketing 17:4, pages 544-561.
Crossref
Javier Cascón. 2023. Handbook of Research on Current Advances and Challenges of Borderlands, Migration, and Geopolitics. Handbook of Research on Current Advances and Challenges of Borderlands, Migration, and Geopolitics 312 342 .
Ana María Barrera Rodríguez, Edison Jair Duque Oliva & Jaime Andrés Vieira Salazar. (2022) Actor engagement: origin, evolution and trends. Journal of Business & Industrial Marketing 38:7, pages 1479-1497.
Crossref
Geeta Marmat. (2022) Influence of aesthetics attributes of brand Web pages on customer brand engagement. Global Knowledge, Memory and Communication 72:4/5, pages 484-505.
Crossref
George Thomas. (2023) Demystifying the Relationship between Restaurant Innovativeness, Customer Engagement, and Customer Willingness to Pay a Higher Price. Sustainability 15:10, pages 7795.
Crossref
Choukri Menidjel, Linda D. Hollebeek, Sigitas Urbonavicius & Valdimar Sigurdsson. (2023) Why switch? The role of customer variety-seeking and engagement in driving service switching intention. Journal of Services Marketing 37:5, pages 592-605.
Crossref
Junyun Liao, Jiawen Chen & Fei Jin. (2022) Social free sampling: engaging consumer through product trial reports. Information Technology & People 36:4, pages 1626-1644.
Crossref
Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, René Arvola & Moira K. Clark. (2023) Customer Journey Value: A Conceptual Framework. Journal of Creating Value 9:1, pages 8-26.
Crossref
Jaewon Royce Choi, Sooyeon Hong & Junghwan Kim. (2023) Does social capital matter to the Millennials? Social capital and user engagements in online video platforms. Telematics and Informatics 80, pages 101967.
Crossref
Jin Li, Yulan Zhang & Jian Mou. (2023) Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation. Journal of Retailing and Consumer Services 72, pages 103292.
Crossref
Muhammad Sabbir Rahman, Surajit Bag, Md Afnan Hossain, Fadi Abdel Muniem Abdel Fattah, Mohammad Osman Gani & Nripendra P. Rana. (2023) The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement. Journal of Retailing and Consumer Services 72, pages 103273.
Crossref
Saleh Bazi, Raffaele Filieri & Matthew Gorton. (2023) Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty. Journal of Business Research 160, pages 113778.
Crossref
Laurence Dessart & Willem Standaert. (2023) Strategic storytelling in the age of sustainability. Business Horizons 66:3, pages 371-385.
Crossref
Riya Wadhwa & Rohit Bansal. 2023. Cultural Marketing and Metaverse for Consumer Engagement. Cultural Marketing and Metaverse for Consumer Engagement 131 141 .
Naina Sobti, Vikas Sharma & Kirti Khanna. 2023. Cultural Marketing and Metaverse for Consumer Engagement. Cultural Marketing and Metaverse for Consumer Engagement 12 25 .

Displaying 200 of 743 citing articles. Use the download link below to view the full list of citing articles.

Download full citations list

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.