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Original Articles

Using Social Media in Times of Crisis

, , &
Pages 126-143 | Received 02 May 2012, Accepted 03 Oct 2012, Published online: 04 Mar 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (14)

Li Cheng, Pian Pu, Xue Zhang, Meiyu Wang, Tingting Wang, Youhai Lu & Geoffrey Wall. (2023) Tourists’ psychological reactions and destination attachment following an earthquake in Jiuzhaigou, China. Current Issues in Tourism 26:22, pages 3686-3704.
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Kelly Bergstrom & Rachel Neo. (2020) Searching for the stairway to heaven: information seeking about an illegal hiking trail in Hawai`i. Leisure Studies 39:5, pages 751-764.
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Deukhee Park, Woo Gon Kim & Soojin Choi. (2019) Application of social media analytics in tourism crisis communication. Current Issues in Tourism 22:15, pages 1810-1824.
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Jie Wang, Bingjie Liu-Lastres, Yong Shi & Tingting Li. (2019) Thirty Years of Research on Tourism Safety and Security: A Comparative Automated Content Analysis Approach. Journal of China Tourism Research 15:3, pages 340-358.
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Yefeng Ma & Hui Zhang. (2017) Enhancing Knowledge Management and Decision-Making Capability of China’s Emergency Operations Center Using Big Data. Intelligent Automation & Soft Computing 0:0, pages 1-8.
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Audra Diers-Lawson. (2017) A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda. Journal of Intercultural Communication Research 46:1, pages 1-54.
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Ingrid van Putten, Cecilia Villanueva & Christopher Cvitanovic. (2017) The Influence of Community Size and Location on Different Dimensions of Vulnerability: a case study of Australian coastal communities. Australian Geographer 48:1, pages 121-142.
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Tracey L. Thomas, Courtney Schrock & Daniela B. Friedman. (2016) Providing Health Consumers with Emergency Information: A Systematic Review of Research Examining Social Media Use During Public Crises. Journal of Consumer Health on the Internet 20:1-2, pages 19-40.
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Andreas M. Ryschka, Darla J. Domke-Damonte, J. Kay Keels & Ruediger Nagel. (2016) The Effect of Social Media on Reputation During a Crisis Event in the Cruise Line Industry. International Journal of Hospitality & Tourism Administration 17:2, pages 198-221.
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Rosanna Leung, Norman Au & Rob Law. (2015) The Recent Asian Wave in Tourism Research: The Case of the Journal of Travel & Tourism Marketing. Asia Pacific Journal of Tourism Research 20:1, pages 1-28.
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Mamta S. Solanki & Joby Thomas. (2023) Evaluation of Social Media Marketing Literature in the Tourism Industry Using PRISMA. Journal of Creative Communications.
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Emanuele Mele, Raffaele Filieri & Manuela De Carlo. (2023) Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis. Journal of Business Research 163, pages 113931.
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Weina Liu, Chaonan Xu, Yajie Peng & Xinlong Xu. (2023) Evolution of Tourism Risk Communication: A Bibliometric Analysis and Meta-Analysis of the Antecedents of Communicating Risk to Tourists. Sustainability 15:12, pages 9693.
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Mei Huang, Kexin Wang, Yue Liu & Shuangyu Xu. (2023) The impact of post-disaster communication on destination visiting intention. Journal of Hospitality and Tourism Insights.
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Laura Zizka & Meng-Mei Chen. (2023) “Sanitary measures, social distancing, safety”: The evolution of Swiss hoteliers’ Covid-19 communication through three snapshots. Tourism and Hospitality Research, pages 146735842311622.
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Shizhen Bai, Xuezhen Zheng, Chunjia Han & Xinrui Bi. (2023) Exploring user-generated content related to vegetarian customers in restaurants: An analysis of online reviews. Frontiers in Psychology 13.
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Gabby Walters, Thomas Magor, Sarah Kelly & Ann Wallin. (2022) Cruising through a pandemic: Or not?. Annals of Tourism Research 97, pages 103499.
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Hamid Akin Unver. (2022) Using Social Media to Monitor Conflict-Related Migration: A Review of Implications for A.I. Forecasting. Social Sciences 11:9, pages 395.
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Gianluca Solazzo, Ylenia Maruccia, Valentina Ndou & Pasquale Del Vecchio. (2022) How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry. Service Business 16:3, pages 417-443.
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Yang Chen, Zihao Zhang & Tao Wang. (2022) Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis. Tourism Management 91, pages 104503.
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Francisco Femenia-Serra, Ulrike Gretzel & Aurkene Alzua-Sorzabal. (2022) Instagram travel influencers in #quarantine: Communicative practices and roles during COVID-19. Tourism Management 89, pages 104454.
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Christine Van Winkle & Shawn Corrigan. (2021) Communicating on social media during a #FestivalEmergency. International Journal of Event and Festival Management 13:2, pages 144-163.
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Christoph Pachucki, Reinhard Grohs & Ursula Scholl-Grissemann. (2022) Is nothing like before? COVID-19–evoked changes to tourism destination social media communication. Journal of Destination Marketing & Management 23, pages 100692.
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Molly M. King & Maria A. Gregg. (2021) Disability and climate change: A critical realist model of climate justice. Sociology Compass 16:1.
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Babajide Abubakr Muritala, Ana-Beatriz Hernández-Lara, Maria-Victoria Sánchez-Rebull & Alexandre Perera-Lluna. (2022) #CoronavirusCruise: Impact and implications of the COVID-19 outbreaks on the perception of cruise tourism. Tourism Management Perspectives 41, pages 100948.
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Danielle Barbe & Lori Pennington-Gray. 2022. Handbook of e-Tourism. Handbook of e-Tourism 1807 1833 .
Valentina Della Corte, Giovanna Del Gaudio, Fabiana Sepe & Simone Luongo. (2021) Destination Resilience and Innovation for Advanced Sustainable Tourism Management: A Bibliometric Analysis. Sustainability 13:22, pages 12632.
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Maria Kostromitina, Daniel Keller, Muhittin Cavusoglu & Kyle Beloin. (2021) “His lack of a mask ruined everything.” Restaurant customer satisfaction during the COVID-19 outbreak: An analysis of Yelp review texts and star-ratings. International Journal of Hospitality Management 98, pages 103048.
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Tai Ming Wut, Jing (Bill) Xu & Shun-mun Wong. (2021) Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda. Tourism Management 85, pages 104307.
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Guanghui Qiao, Xiao-li Zhao, Luqi Xin & Seokchool Kim. (2021) Concerns or Desires Post-Pandemic: An Extended MGB Model for Understanding South Korean Residents’ Perceptions and Intentions to Travel to China. International Journal of Environmental Research and Public Health 18:5, pages 2542.
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Eunjung Yang, Jinwon Kim & Lori Pennington-Gray. (2021) Social media information and peer-to-peer accommodation during an infectious disease outbreak. Journal of Destination Marketing & Management 19, pages 100538.
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Courtney Page-Tan. (2020) Bonding, bridging, and linking social capital and social media use: How hyperlocal social media platforms serve as a conduit to access and activate bridging and linking ties in a time of crisis. Natural Hazards 105:2, pages 2219-2240.
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Laura Zizka, Meng-Mei Chen, Effie Zhang & Amandine Favre. 2021. Information and Communication Technologies in Tourism 2021. Information and Communication Technologies in Tourism 2021 441 451 .
Sakshi, Urvashi Tandon, Myriam Ertz & Harbhajan Bansal. (2020) Social vacation: Proposition of a model to understand tourists’ usage of social media for travel planning. Technology in Society 63, pages 101438.
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Mingyang Wang, Huan Wu, Tianyu Zhang & Shengqing Zhu. (2020) Identifying critical outbreak time window of controversial events based on sentiment analysis. PLOS ONE 15:10, pages e0241355.
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Claudia-Elena Țuclea, Diana-Maria Vrânceanu & Carmen-Eugenia Năstase. (2020) The Role of Social Media in Health Safety Evaluation of a Tourism Destination throughout the Travel Planning Process. Sustainability 12:16, pages 6661.
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Ji-Hee Jung & Jae-Ik Shin. (2020) Big Data Analysis of Media Reports Related to COVID-19. International Journal of Environmental Research and Public Health 17:16, pages 5688.
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Miho Fukui & Yasuo Ohe. (2019) Assessing the role of social media in tourism recovery in tsunami-hit coastal areas in Tohoku, Japan. Tourism Economics 26:5, pages 776-791.
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Miao Chao, Dini Xue, Tour Liu, Haibo Yang & Brian J. Hall. (2020) Media use and acute psychological outcomes during COVID-19 outbreak in China. Journal of Anxiety Disorders 74, pages 102248.
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Xueting Zhai, Qiuju Luo & Long Wang. (2020) Why tourists engage in online collective actions in times of crisis: Exploring the role of group relative deprivation. Journal of Destination Marketing & Management 16, pages 100414.
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Elizabeth A. Cartier & Lorraine L. Taylor. (2020) Living in a wildfire: The relationship between crisis management and community resilience in a tourism-based destination. Tourism Management Perspectives 34, pages 100635.
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Umar Ali Bukar, Marzanah A. Jabar, Fatimah Sidi, Rozi Nor Haizan Binti Nor, Salfarina Abdullah & Mohamed Othman. (2020) Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues. IEEE Access 8, pages 185842-185869.
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Xueting Zhai, Dixi Zhong & Qiuju Luo. (2019) Turn it around in crisis communication: An ABM approach. Annals of Tourism Research 79, pages 102807.
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Jie Wang, Bingjie Liu-Lastres, Brent W. Ritchie & Deborah J. Mills. (2019) Travellers' self-protections against health risks: An application of the full Protection Motivation Theory. Annals of Tourism Research 78, pages 102743.
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Andrea Oliveira & Assumpció Huertas. (2019) How do destinations use twitter to recover their images after a terrorist attack?. Journal of Destination Marketing & Management 12, pages 46-54.
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Jelena Dorcic, Jelena Komsic & Suzana Markovic. (2019) Mobile technologies and applications towards smart tourism – state of the art. Tourism Review 74:1, pages 82-103.
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Cecilia Möller, Jie Wang & Hanh Thuy Nguyen. (2018) #Strongerthanwinston: Tourism and crisis communication through Facebook following tropical cyclones in Fiji. Tourism Management 69, pages 272-284.
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Garry Wei-Han Tan, Voon-Hsien Lee, Jun-Jie Hew, Keng-Boon Ooi & Lai-Wan Wong. (2018) The interactive mobile social media advertising: An imminent approach to advertise tourism products and services?. Telematics and Informatics 35:8, pages 2270-2288.
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Danielle Barbe & Lori Pennington-Gray. (2018) Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016. Journal of Hospitality and Tourism Insights 1:3, pages 258-275.
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Maximiliano E. Korstanje. (2018) The epistemological structure of mobilities. Journal of Tourism Analysis: Revista de Análisis Turístico 25:1, pages 54-67.
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Lori Pennington-Gray. (2018) Reflections to move forward: Where destination crisis management research needs to go. Tourism Management Perspectives 25, pages 136-139.
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Qiuju Luo & Xueting Zhai. (2017) “I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott. Tourism Management 62, pages 159-172.
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Marios D. Sotiriadis. (2017) Sharing tourism experiences in social media. International Journal of Contemporary Hospitality Management 29:1, pages 179-225.
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Ashley Schroeder, Lori Pennington-Gray, Maximiliano Korstanje & Geoffrey Skoll. 2016. The Handbook of Managing and Marketing Tourism Experiences. The Handbook of Managing and Marketing Tourism Experiences 379 395 .
Joseph J. Simpson, Penny M. Simpson & Oliver Cruz-Milán. (2016) Attitude towards immigrants and security: Effects on destination-loyal tourists. Tourism Management 57, pages 373-386.
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Nan Hua. (2016) E-commerce performance in hospitality and tourism. International Journal of Contemporary Hospitality Management 28:9, pages 2052-2079.
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Eran Ketter. (2016) Destination image restoration on facebook: The case study of Nepal's Gurkha Earthquake. Journal of Hospitality and Tourism Management 28, pages 66-72.
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C. Cvitanovic, S. Crimp, A. Fleming, J. Bell, M. Howden, A.J. Hobday, M. Taylor & R. Cunningham. (2016) Linking adaptation science to action to build food secure Pacific Island communities. Climate Risk Management 11, pages 53-62.
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Nor Emmy Shuhada Derani & Prashalini Naidu. (2016) The Impact of Utilizing Social Media as a Communication Platform during a Crisis within the Oil Industry. Procedia Economics and Finance 35, pages 650-658.
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Ashley Schroeder & Lori Pennington-Gray. (2014) The Role of Social Media in International Tourist’s Decision Making. Journal of Travel Research 54:5, pages 584-595.
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Bingjie Liu, Lori Pennington-Gray & Louisa Klemmer. (2015) Using social media in hotel crisis management: the case of bed bugs. Journal of Hospitality and Tourism Technology 6:2, pages 102-112.
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Rob Law, Dimitrios Buhalis & Cihan Cobanoglu. (2014) Progress on information and communication technologies in hospitality and tourism. International Journal of Contemporary Hospitality Management 26:5, pages 727-750.
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Benxiang Zeng & Rolf Gerritsen. (2014) What do we know about social media in tourism? A review. Tourism Management Perspectives 10, pages 27-36.
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Lucy Resnyansky. (2014) Social Media, Disaster Studies, and Human Communication. IEEE Technology and Society Magazine 33:1, pages 54-65.
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