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Articles

Service Experience and Package Tours

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Pages 177-194 | Published online: 26 Mar 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (24)

Hongxia Lin, Si Shi & Dogan Gursoy. (2022) Destination experiencescape: conceptualization and scale development amid COVID-19 pandemic. Current Issues in Tourism 25:24, pages 4047-4074.
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Ana Brochado, Jenny Souto & Fernando Brochado. (2021) Dimensions of Sustainable Tour Experiences. Journal of Quality Assurance in Hospitality & Tourism 22:5, pages 625-648.
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Rajesh Ittamalla & Daruri Venkata Srinivas Kumar. (2021) Role of Service Experience on Vivid Memory and Loyalty. International Journal of Hospitality & Tourism Administration 22:2, pages 190-212.
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Gurel Cetin. (2020) Experience vs quality: predicting satisfaction and loyalty in services. The Service Industries Journal 40:15-16, pages 1167-1182.
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Dwi Suhartanto, Anthony Brien, Ina Primiana, Nono Wibisono & Ni Nyoman Triyuni. (2020) Tourist loyalty in creative tourism: the role of experience quality, value, satisfaction, and motivation. Current Issues in Tourism 23:7, pages 867-879.
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Jose Weng Chou Wong, Ivan Ka Wai Lai & Zhang Tao. (2019) Memorable ethnic minority tourism experiences in China: a case study of Guangxi Zhuang Zu. Journal of Tourism and Cultural Change 17:4, pages 508-525.
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David Dean & Dwi Suhartanto. (2019) The formation of visitor behavioral intention to creative tourism: the role of push–Pull motivation. Asia Pacific Journal of Tourism Research 24:5, pages 393-403.
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Rajesh Ittamalla & Daruri Venkata Srinivas Kumar. (2019) The impact of social cues on passengers’ travel experience. The Service Industries Journal 39:3-4, pages 299-318.
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Hyoungeun Moon & Heesup Han. (2019) Tourist experience quality and loyalty to an island destination: the moderating impact of destination image. Journal of Travel & Tourism Marketing 36:1, pages 43-59.
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Sanha Ko, Soonhwa Kang, Haesang Kang & Myong Jae Lee. (2018) An exploration of foreign tourists’ perceptions of Korean food tour: a factor-cluster segmentation approach. Asia Pacific Journal of Tourism Research 23:8, pages 833-846.
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Pilar Espeso-Molinero, Sheena Carlisle & María José Pastor-Alfonso. (2016) Knowledge dialogue through Indigenous tourism product design: a collaborative research process with the Lacandon of Chiapas, Mexico. Journal of Sustainable Tourism 24:8-9, pages 1331-1349.
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Tahir Albayrak, Meltem Caber, Graeme D. Hutcheson & Luiz Moutinho. (2016) The Main and Interaction Effects of Package Tour Dimensions on the Russian Tourists’ Satisfaction. Journal of Quality Assurance in Hospitality & Tourism 17:3, pages 274-289.
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Sjanett De Geus, Greg Richards & Vera Toepoel. (2016) Conceptualisation and Operationalisation of Event and Festival Experiences: Creation of an Event Experience Scale. Scandinavian Journal of Hospitality and Tourism 16:3, pages 274-296.
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Weng Hang Kong & Tung-Zong (Donald) Chang. (2016) Souvenir Shopping, Tourist Motivation, and Travel Experience. Journal of Quality Assurance in Hospitality & Tourism 17:2, pages 163-177.
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Faizan Ali, Kisang Ryu & Kashif Hussain. (2016) Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism. Journal of Travel & Tourism Marketing 33:1, pages 85-100.
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Maria João Carneiro, Joana Lima & Ana Lavrador Silva. (2015) Landscape and the rural tourism experience: identifying key elements, addressing potential, and implications for the future. Journal of Sustainable Tourism 23:8-9, pages 1217-1235.
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Hoffer M. Lee & Stephen L.J. Smith. (2015) A Visitor Experience Scale: Historic Sites and Museums. Journal of China Tourism Research 11:3, pages 255-277.
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Daniel Leung, Gang Li, Lawrence Hoc Nang Fong, Rob Law & Ada Lo. (2014) Current state of China tourism research. Current Issues in Tourism 17:8, pages 679-704.
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Che-Jen Su, Jin-Hsing Yang, Khafid Badaoui & Namjae Cho. (2014) Tour Leaders' Impression Management and Job Performance: Exploring the Moderating Role of Tourists' Self-Monitoring. Asia Pacific Journal of Tourism Research 19:3, pages 356-373.
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Li Ding & Caifen Jiang. (2023) The impact of rural tourism destination attractiveness on tourists’ environmentally responsible behavioral intentions: the mediating role of green self-identity. Journal of Global Responsibility.
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Khaled El-Shamandi Ahmed, Anupama Ambika & Russell Belk. (2022) Augmented reality magic mirror in the service sector: experiential consumption and the self. Journal of Service Management 34:1, pages 56-77.
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Xinjia Huang, Yang Zhang & Chaojun Li. (2022) Assessing the Compensatory Potentiality of Hot Spring Tourism in the COVID-19 Post-Pandemic Environment. Sustainability 14:14, pages 8579.
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Mohamed Battour, Nur Aulia Noviyani, Ririn Tri Ratnasari, Mohamed Aboelmaged & Riyad Eid. (2022) The Impact of HDA, Experience Quality, and Satisfaction on Behavioral Intention: Empirical Evidence from West Sumatra Province, Indonesia. Sustainability 14:8, pages 4674.
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Yu Pan, Jing (Bill) Xu, Jian Ming Luo & Rob Law. (2022) How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory. Frontiers in Psychology 13.
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IpKin Anthony Wong, Mengwei Vivienne Lu, Juanjuan Ou, Rong Hu & Han Wang. (2021) Destination green equity and its moderating role of travel satisfaction. Journal of Vacation Marketing 27:3, pages 287-298.
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Suat Akyürek. (2021) Cooking Courses and Tourism: Entertainment, Education, Escapism, or Esthetics?. Journal of Gastronomy and Tourism 5:3, pages 145-161.
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Gönül Göker & Ilknur Ayar. 2021. Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry. Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry 268 284 .
Jun Gao, Shiting (Sonia) Lin & Chaozhi Zhang. (2020) Authenticity, involvement, and nostalgia: Understanding visitor satisfaction with an adaptive reuse heritage site in urban China. Journal of Destination Marketing & Management 15, pages 100404.
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Inês Boulhosa & Beatriz Casais. (2019) Motivations for Tourism Shopping in Department Stores: An Exploratory Research about Tourists’ Profiles Visiting El Corte Inglés Gaia. European Journal of Tourism, Hospitality and Recreation 9:1, pages 18-26.
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Hyoungeun Moon & Heesup Han. (2018) Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism: A case of Jeju Island. Tourism Management Perspectives 28, pages 71-82.
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Dwi Suhartanto, Michael D. Clemes & Nono Wibisono. (2018) How Experiences With Cultural Attractions Affect Destination Image and Destination Loyalty. Tourism Culture & Communication 18:3, pages 176-188.
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Sajad Rezaei, Milad Kalantari Shahijan, Naser Valaei, Roya Rahimi & Wan Khairuzzaman Wan Ismail. (2016) Experienced international business traveller’s behaviour in Iran: A partial least squares path modelling analysis. Tourism and Hospitality Research 18:2, pages 163-190.
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Faizan Ali, Woo Gon Kim, Jun Li & Hyeon-Mo Jeon. (2018) Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks. Journal of Destination Marketing & Management 7, pages 1-11.
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Dwi Suhartanto, Regina Agustina, Nono Wibisono & Gundur Leo. (2018) The Application of Structural Equation Modelling for Predicting the Link between Motivation and Experience Quality in Creative Tourism. MATEC Web of Conferences 218, pages 04001.
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Yun Ying Susan Zhong, James Busser & Seyhmus Baloglu. (2017) A Model of Memorable Tourism Experience: The Effects on Satisfaction, Affective Commitment, and Storytelling. Tourism Analysis 22:2, pages 201-217.
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. 2016. The World Meets Asian Tourists. The World Meets Asian Tourists 351 410 .
Maria Johann & Panchapakesan Padma. (2016) Benchmarking holiday experience: the case of senior tourists. Benchmarking: An International Journal 23:7, pages 1860-1875.
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Faizan Ali & Kisang Ryu. (2015) Bringing them back to spend more: student foodservice experiences to satisfy their taste buds. Young Consumers 16:2, pages 235-248.
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Faizan Ali, Kashif Hussain & Neethiahnanthan Ari Ragavan. (2014) Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences. SHS Web of Conferences 12, pages 01009.
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Stuart E. Levy & Donald Getz. (2011) An Exploration of Social Stimuli Influencing the Student Sightseeing Tour Experience. Tourism Review International 15:4, pages 297-311.
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