33,369
Views
77
CrossRef citations to date
0
Altmetric
Full Research Papers

An integrated patient journey mapping tool for embedding quality in healthcare service reform

, , , , &

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (3)

Richard Harris, Eugene Dempsey, Deirdre Murray, Simon Woodworth, Paidi O’Raghallaigh & Frédéric Adam. (2022) Towards a blueprint for decision support in connected health: scenarios in maternal and child health. Journal of Decision Systems 31:sup1, pages 60-76.
Read now
Laura E. Britton, Katherine Tumlinson, Caitlin R. Williams, Debborah Wambua, Dickens Onyango, Elise Mantell & Maureen George. (2022) Findings from a mixed-methods journey map study of barriers to family planning in western Kenya. Health Care for Women International 0:0, pages 1-17.
Read now
Max Schoepen, Ewout Vansteenkiste, Werner De Gersem & Jan Detand. (2022) Systems thinking and designerly tools for medical device design in engineering curricula. Health Systems 0:0, pages 1-11.
Read now

Articles from other publishers (74)

Bernardo Figueiredo, Jacob Sheahan, Rose Luo, Stephen Bird, Dawn Wong Lit Wan, Sophia Xenos, Catherine Itsiopoulos, Rebecca Jessup & Zhen Zheng. (2024) Journey mapping long COVID: Agency and social support for long-hauling. Social Science & Medicine 340, pages 116485.
Crossref
Alison K. Mercier. (2023) STEM Journey Maps as Tools for Exploring Elementary Teachers’ Experiences with Science and Engineering Instruction. Research in Science Education.
Crossref
Marije E. Hagendijk, Nina Zipfel, Floor J. Oomen, Jan L. Hoving, Philip J. van der Wees, Carel T. J. Hulshof, Ersen B. Çölkesen, Marijke Melles & Sylvia J. van der Burg-Vermeulen. (2023) Work-focused healthcare from the perspective of employees living with cardiovascular disease: a patient experience journey mapping study. BMC Public Health 23:1.
Crossref
Fleur Smith, Sureni Perera & Manjula Marella. (2023) The Journey to Early Identification and Intervention for Children with Disabilities in Fiji. International Journal of Environmental Research and Public Health 20:18, pages 6732.
Crossref
Daniel G. Bichet, Robert J. Hopkin, Patrício Aguiar, Sridhar R. Allam, Yin-Hsiu Chien, Roberto Giugliani, Staci Kallish, Sabina Kineen, Olivier Lidove, Dau-Ming Niu, Iacopo Olivotto, Juan Politei, Paul Rakoski, Roser Torra, Camilla Tøndel & Derralynn A. Hughes. (2023) Consensus recommendations for the treatment and management of patients with Fabry disease on migalastat: a modified Delphi study. Frontiers in Medicine 10.
Crossref
Marianne Saragosa, Sonia Nizzer, Sandra McKay & Kerry Kuluski. (2023) The hospital-to-home care transition experience of home care clients: an exploratory study using patient journey mapping. BMC Health Services Research 23:1.
Crossref
Megan E. L. Brown & Riya E. George. (2023) Supporting critically conscious integrated care: A toolbox for the health professions. The Clinical Teacher 20:4.
Crossref
Riya E. George & Megan E. L. Brown. (2023) Understanding integrated care through patient journeys. The Clinical Teacher 20:4.
Crossref
Andrea T Duran, Adrianna Keener-DeNoia, Kimberly Stavrolakes, Adina Fraser, Luis V Blanco, Emily Fleisch, Nicole Pieszchata, Diane Cannone, Charles Keys McKay, Emma Whittman, Donald Edmondson, Rachel C Shelton & Nathalie Moise. (2023) Applying User-Centered Design and Implementation Science to the Early-Stage Development of a Telehealth-Enhanced Hybrid Cardiac Rehabilitation Program: Quality Improvement Study. JMIR Formative Research 7, pages e47264.
Crossref
Kim M. Psaila, Virginia Schmied & Susan Heath. (2023) Exploring continuity of care for women with prenatal diagnosis of congenital anomaly: A mixed method study. Journal of Clinical Nursing.
Crossref
Dinah L. Van Schalkwijk, Jos W. M. G. Widdershoven, Suzette Elias‐Smale, Marielle Hartzema‐Meijer, Brenda L. Den Oudsten, Jenny Slatman & Paula M. C. Mommersteeg. (2022) ShareHeart : A patient journey map of patients with ischemia and non‐obstructive coronary artery disease based on qualitative research . Journal of Clinical Nursing 32:13-14, pages 3434-3444.
Crossref
Wendy Gifford, Peggy Dick, Catherine Larocque, Shokoufeh Modanloo, Liquaa Wazni, Zeina Al Awar & Maggie Benoit. (2023) What culturally safe cancer care means to Algonquins of Pikwakanagan First Nation. AlterNative: An International Journal of Indigenous Peoples 19:2, pages 387-397.
Crossref
Vera K. Maas, Frederik H. Dibbets, Vincent J. T. Peters, Bert R. Meijboom & Daniëlle van Bijnen. (2023) The never-ending patient journey of chronically ill patients: A qualitative case study on touchpoints in relation to patient-centered care. PLOS ONE 18:5, pages e0285872.
Crossref
Kenneth Charles Hohmeier, Alina Cernasev, Christina Leibold, Todd M. Moore, Erica Schlesinger, Gerald Cochran, Ileana Arce, Wesley Geminn & Marie Chisholm-Burns. (2023) Community-Centered Patient Journey Map in Opioid Use Disorder: A Tool to Address Compassion Fatigue among Community Pharmacists. Pharmacy 11:2, pages 52.
Crossref
Maria Bryant, Wendy Burton, Niamh O’Kane, Jayne V. Woodside, Sara Ahern, Phillip Garnett, Suzanne Spence, Amir Sharif, Harry Rutter, Tim Baker & Charlotte E. L. Evans. (2023) Understanding school food systems to support the development and implementation of food based policies and interventions. International Journal of Behavioral Nutrition and Physical Activity 20:1.
Crossref
Logan T Murry, Lisa Wilhelm, John Corrigan & Matthew J Witry. (2023) Journey Mapping Healthcare Worker Experience With Heart Rhythm Meditation. Global Advances in Integrative Medicine and Health 12, pages 2164957X2311527.
Crossref
Ellen L. Davies, Lemma N. Bulto, Alison Walsh, Danielle Pollock, Vikki M. Langton, Robert E. Laing, Amy Graham, Melissa Arnold‐Chamney & Janet Kelly. (2022) Reporting and conducting patient journey mapping research in healthcare: A scoping review. Journal of Advanced Nursing 79:1, pages 83-100.
Crossref
Scarlett R. Miller. 2023. Handbook of Organizational Creativity. Handbook of Organizational Creativity 257 274 .
Andrea Gaggioli, Antonio Cerasa & Giacinto Barresi. 2023. mHealth and Human-Centered Design Towards Enhanced Health, Care, and Well-being. mHealth and Human-Centered Design Towards Enhanced Health, Care, and Well-being 21 35 .
Bruna T. Leite, Caio S. Silva, Lucas F. Silva, Silmara Conchão, Ligia F. N. Reato, Patricia Pereira & Luciana Pereira. 2023. Proceedings of IDEAS 2022. Proceedings of IDEAS 2022 327 335 .
Jean-Baptiste Gartner, Kassim Said Abasse, Frédéric Bergeron, Paolo Landa, Célia Lemaire & André Côté. (2022) Definition and conceptualization of the patient-centered care pathway, a proposed integrative framework for consensus: a Concept analysis and systematic review. BMC Health Services Research 22:1.
Crossref
Josefa D. Martín-Santana & Lucía Melián-Alzola. (2022) The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain. Health Care Management Science 25:4, pages 623-648.
Crossref
Sarah Fraser, Tamara Mackean, Julian Grant, Kate Hunter, Courtney Ryder, Janet Kelly, Andrew J. A. Holland, Bronwyn Griffin, Kathleen Clapham, Warwick J. Teague, Anne Darton & Rebecca Q. Ivers. (2022) Patient journey mapping to investigate quality and cultural safety in burn care for Aboriginal and Torres Strait Islander children and families – development, application and implications. BMC Health Services Research 22:1.
Crossref
Kerstin Hein, Franziska Flaig, Annika Schramm, Gian Domenico Borasio & Monika Führer. (2022) The Path Is Made by Walking—Mapping the Healthcare Pathways of Parents Continuing Pregnancy after a Severe Life-Limiting Fetal Diagnosis: A Qualitative Interview Study. Children 9:10, pages 1555.
Crossref
Kyle Maddox, Anthony Masalonis, Aneesa Motiwala, Kathleen Adams, Nakina Eugene & Ross Speir. (2022) Using Journey Mapping to Visualize Patient Experiences for Quality Improvement Initiatives. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care 11:1, pages 56-60.
Crossref
Nicole E. Werner, Rachel A. Rutkowski, Richard J. Holden, Siddarth Ponnala & Andrea Gilmore-Bykovskyi. (2022) A human factors and ergonomics approach to conceptualizing care work among caregivers of people with dementia. Applied Ergonomics 104, pages 103820.
Crossref
Kathryn Wust, Hanna Barton, Nicole E. Werner, Rachel Rutkowski, Peter L.T. Hoonakker, Manish N. Shah, Brian W. Patterson, Michael S. Pulia, Denise Buckley, Maureen Smith, Barbara King, Paula vW. Dail & Pascale Carayon. (2022) SEIPS-based patient journey mapping: Application to a patient visit in the emergency department. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 66:1, pages 848-852.
Crossref
Deirdre Duffy, Joanna Mishtal, Lorraine Grimes, Mark Murphy, Karli Reeves, Dyuti Chakravarty, Wendy Chavkin, Mary Favier, Patricia Horgan, Bianca Stifani & Antonella F. Lavelanet. (2022) Information flow as reproductive governance. Patient journey analysis of information barriers and facilitators to abortion care in the republic of Ireland. SSM - Population Health 19, pages 101132.
Crossref
Nicole E. Werner, Noll L. Campbell, Malaz Boustani, Aaron Ganci & Richard J. Holden. (2022) Helping the Helpers – A research protocol for user-centered technology to aid caregiver management of medications for people with Alzheimer's disease and related dementias. Research in Social and Administrative Pharmacy 18:9, pages 3680-3686.
Crossref
E. V. Chernyshev, G. D. Petrova, T. M. Mamedov & T. A. Tischenko. (2022) Medicine and medical tourism in Turkey in figures. Mezhdunarodnaja jekonomika (The World Economics):8, pages 595-603.
Crossref
Louisa Smith & Lyn Phillipson. (2022) Using Journey Mapping to support staff, family members and allies of people with dementia to think and act differently during a care transition: The benefits and limits of care imagination. Dementia 21:6, pages 1873-1889.
Crossref
Benjamin G Voyer. (2022) What can healthcare managers learn from marketing managers? Marketing theory concepts with implications for healthcare. British Journal of Healthcare Management 28:7, pages 185-189.
Crossref
Nicole L. Casanova, Amy M. LeClair, Victoria Xiao, Katelyn R. Mullikin, Stephenie C. Lemon, Karen M. Freund, Jennifer S. Haas, Rachel A. Freedman & Tracy A. Battaglia. (2022) Development of a workflow process mapping protocol to inform the implementation of regional patient navigation programs in breast oncology. Cancer 128:S13, pages 2649-2658.
Crossref
Natasha Galliford, Kathleen Yin, Ann Blandford, Joshua Jung & Annie Y. S. Lau. (2022) Patient Work Personas of Type 2 Diabetes—A Data-Driven Approach to Persona Development and Validation. Frontiers in Digital Health 4.
Crossref
Amélie Gauthier-Beaupré, Emely Poitras, Sylvie Grosjean & Tiago A. Mestre. (2022) Co-Designing an Integrated Care Network with People Living with Parkinson’s Disease: A Heterogeneous Social Network of People, Resources and Technologies. Journal of Personalized Medicine 12:6, pages 1001.
Crossref
Jasmine Foley, Clare L. Burns, Elizabeth C. Ward, Rebecca L. Nund, Laurelie R. Wishart, Lizbeth M. Kenny & Maurice Stevens. (2022) Post‐acute health care needs of people with head and neck cancer: Mapping health care services, experiences, and the impact of rurality. Head & Neck 44:6, pages 1377-1392.
Crossref
Ellen L. Davies, Danielle Pollock, Amy Graham, Robert E. Laing, Vikki Langton, Lemma Bulto & Janet Kelly. (2022) Reporting of patient journey mapping in current literature: a scoping review protocol. JBI Database of Systematic Reviews and Implementation Reports 20:5, pages 1361-1368.
Crossref
Axel KaehneAxel Kaehne. 2022. Integrated Care: Reflections on Change in Health Services. Integrated Care: Reflections on Change in Health Services 125 138 .
Caitlin S. Sayegh, Emily Reich, Rachel Cuevas, Courtney Porter, Maurice Tut, Charlotte Cramer, Roberta Williams & Ellen Iverson. (2022) Using human-centered design to support adolescents and young adults with special healthcare needs. Patient Education and Counseling 105:4, pages 1052-1053.
Crossref
Simon Kristoffer Johansen, Sinead Holden, Negar Pourbordbari, Martin Bach Jensen, Janus Laust Thomsen & Michael Skovdal Rathleff. (2022) PAINSTORIES – Exploring the Temporal Developments in the Challenges, Barriers, and Self-Management Needs of Adolescents with Longstanding Knee Pain: A Qualitative, Retrospective Interview Study with Young Adults Experiencing Knee Pain Since Adolescence. The Journal of Pain 23:4, pages 577-594.
Crossref
Jessica Rochat, Frédéric Ehrler, Johan N Siebert, Arnaud Ricci, Victor Garretas Ruiz & Christian Lovis. (2022) Usability Testing of a Patient-Centered Mobile Health App for Supporting and Guiding the Pediatric Emergency Department Patient Journey: Mixed Methods Study. JMIR Pediatrics and Parenting 5:1, pages e25540.
Crossref
Marian Garcia Martinez, Carlos Bezos Daleske, Áurea Benítez León, Simón Moisés Lalanza Rodelgo, Raquel Orive Espinosa, Patricia Rubio López & Vega de Hoyos Aragoneses. (2021) Empowering patients to co‐design Covid‐19 responses: the role of online health communities. R&D Management 52:2, pages 391-406.
Crossref
Michelle Flood, Laura L. Gleeson, Sarah Flynn, Mark Ennis, Aoife Ludlow, Fabian F. Sweeney, Alice Holton, Stephanie Morgan, Colleen Clarke, Pádraig Carroll, Lisa Mellon, Fiona Boland, Sarah Mohamed, Aoife De Brún, Marcus Hanratty, Shaunna Kelly & Frank Moriarty. 2022. Contemporary Research Methods in Pharmacy and Health Services. Contemporary Research Methods in Pharmacy and Health Services 103 113 .
Christine O’Dell & Sandra Gabriele. 2022. [ ] With Design: Reinventing Design Modes. [ ] With Design: Reinventing Design Modes 466 489 .
Daniele Busciantella-Ricci, Carlos Aceves-Gonzalez & Sofia Scataglini. 2022. Internet of Things for Human-Centered Design. Internet of Things for Human-Centered Design 3 24 .
Martina Toni & Giovanni MattiaMartina Toni & Giovanni Mattia. 2022. The Digital Healthcare Revolution. The Digital Healthcare Revolution 63 78 .
Stephanie Ly, Fiona Runacres & Peter Poon. (2021) Journey mapping as a novel approach to healthcare: a qualitative mixed methods study in palliative care. BMC Health Services Research 21:1.
Crossref
Michelle Flood, Mark Ennis, Aoife Ludlow, Fabian F. Sweeney, Alice Holton, Stephanie Morgan, Colleen Clarke, Pádraig Carroll, Lisa Mellon, Fiona Boland, Sarah Mohamed, Aoife De Brún, Marcus Hanratty & Frank Moriarty. (2021) Research methods from human-centered design: Potential applications in pharmacy and health services research. Research in Social and Administrative Pharmacy 17:12, pages 2036-2043.
Crossref
Pascale Carayon, Kathryn Wust, Bat‐Zion Hose & Megan E. Salwei. 2021. HANDBOOK OF HUMAN FACTORS AND ERGONOMICS. HANDBOOK OF HUMAN FACTORS AND ERGONOMICS 1417 1437 .
Qian He, Fei Du & Lianne W L Simonse. (2021) A Patient Journey Map to Improve the Home Isolation Experience of Persons With Mild COVID-19: Design Research for Service Touchpoints of Artificial Intelligence in eHealth. JMIR Medical Informatics 9:4, pages e23238.
Crossref
Logan T. Murry, Arwa Al-Khatib & Matthew J. Witry. (2021) Using journey mapping to understand the patient experience with selecting a Medicare part D plan using a pharmacy consultation service. Exploratory Research in Clinical and Social Pharmacy 1, pages 100006.
Crossref
Nicole E Werner, Siddarth Ponnala, Nadia Doutcheva & Richard J Holden. (2021) Human factors/ergonomics work system analysis of patient work: state of the science and future directions. International Journal for Quality in Health Care 33:Supplement_1, pages 60-71.
Crossref
Holly Price, Jill Domoney, Steven Ariss, Elizabeth Hughes & Kylee Trevillion. (2021) Documentary Analysis Within a Realist Evaluation: Recommendations From a Study of Sexual Assault Referral Centres. International Journal of Qualitative Methods 20, pages 160940692110478.
Crossref
Alexandre Marois, Laura Salvan, Daniel Lafond, Alexandre Williot, Noémie Lemaire & Sébastien Tremblay. 2021. Advances in Usability, User Experience, Wearable and Assistive Technology. Advances in Usability, User Experience, Wearable and Assistive Technology 732 740 .
Elena Beleffi, Paola Mosconi & Susan Sheridan. 2021. Textbook of Patient Safety and Clinical Risk Management. Textbook of Patient Safety and Clinical Risk Management 117 127 .
Lisa Aufegger, Khánh Hà Bùi, Colin Bicknell & Ara Darzi. (2020) Designing a paediatric hospital information tool with children, parents, and healthcare staff: a UX study. BMC Pediatrics 20:1.
Crossref
Ratna Devi, Komal Kanitkar, R. Narendhar, Kawaldip Sehmi & Kannan Subramaniam. (2020) A Narrative Review of the Patient Journey Through the Lens of Non-communicable Diseases in Low- and Middle-Income Countries. Advances in Therapy 37:12, pages 4808-4830.
Crossref
Emily L. Mueller, Anneli R. Cochrane, Courtney M. Moore, Kelli B. Jenkins, Nerissa S. Bauer & Sarah E. Wiehe. (2020) Assessing Needs and Experiences of Preparing for Medical Emergencies Among Children With Cancer and Their Caregivers. Journal of Pediatric Hematology/Oncology 42:8, pages e723-e729.
Crossref
Stephen McCarthy, Paidi O'Raghallaigh, Simon Woodworth, Yoke Yin Lim, Louise C Kenny & Frédéric Adam. (2020) Embedding the Pillars of Quality in Health Information Technology Solutions Using “Integrated Patient Journey Mapping” (IPJM): Case Study. JMIR Human Factors 7:3, pages e17416.
Crossref
Julie M. BaughnHannah G. LechnerDaniel L. HeroldVirginia A. BrownWendy R. MooreCameron D. HarrisHeidi I. StehrChanning M. SorensenEric J. ClevelandJames D. Akason, Timothy I. MorgenthalerRobin M. Lloyd. (2020) Enhancing the patient and family experience during pediatric sleep studies. Journal of Clinical Sleep Medicine 16:7, pages 1037-1043.
Crossref
Kimberly Fryer, Arlin Delgado, Tara Foti, Chinyere N. Reid & Jennifer Marshall. (2020) Implementation of Obstetric Telehealth During COVID-19 and Beyond. Maternal and Child Health Journal.
Crossref
Pascale Carayon, Abigail Wooldridge, Peter Hoonakker, Ann Schoofs Hundt & Michelle M. Kelly. (2020) SEIPS 3.0: Human-centered design of the patient journey for patient safety. Applied Ergonomics 84, pages 103033.
Crossref
Daniel Proaño-Guevara & Luis Serpa-Andrade. 2020. Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. Advances in Human Factors and Ergonomics in Healthcare and Medical Devices 131 137 .
Pascale Carayon & Abigail R. Wooldridge. 2020. Women in Industrial and Systems Engineering. Women in Industrial and Systems Engineering 275 299 .
Steven A. Trankle, Tim Usherwood, Penny Abbott, Mary Roberts, Michael Crampton, Christian M. Girgis, John Riskallah, Yashu Chang, Jaspreet Saini & Jennifer Reath. (2019) Integrating health care in Australia: a qualitative evaluation. BMC Health Services Research 19:1.
Crossref
Emily L. Mueller, Anneli R. Cochrane, Dustin O. Lynch, Brandon P. Cockrum & Sarah E. Wiehe. (2019) Identifying patient‐centered outcomes for children with cancer and their caregivers when they seek care in the emergency department. Pediatric Blood & Cancer 66:10.
Crossref
Kyle MaddoxDonna BaggettaJennifer HeroutKurt Ruark. (2019) Lessons Learned from Journey Mapping in Health Care. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care 8:1, pages 105-109.
Crossref
Alexis Strong & Rohit Verma. 2019. Handbook of Service Science, Volume II. Handbook of Service Science, Volume II 193 206 .
Alison Prendiville. 2019. Service Design and Service Thinking in Healthcare and Hospital Management. Service Design and Service Thinking in Healthcare and Hospital Management 359 375 .
Chimwemwe Tusekile Mula, Lyn Middleton, Nicola Human & Christine Varga. (2018) Assessment of factors that influence timely administration of initial antibiotic dose using collaborative process mapping at a referral hospital in Malawi: a case study of pneumonia patients. BMC Infectious Diseases 18:1.
Crossref
Hanuv MannI.J. MannNehul Gullaiya. (2018) A Case in Medical Equipment Design for Strategic Sustainability. South Asian Journal of Business and Management Cases 7:2, pages 111-119.
Crossref
Hans-Günter Lindner. 2018. Digitale Transformation von Dienstleistungen im Gesundheitswesen IV. Digitale Transformation von Dienstleistungen im Gesundheitswesen IV 213 229 .
Deanna Huggett, Andrea Flynn, Alexia Jaouich, Melissa Taylor-Gates & Scarlett Davidson. (2017) Engaging Youth in a Mental Health System Improvement Initiative in Ontario: Developing the Be Safe Resource . Canadian Journal of Community Mental Health 36:2, pages 121-131.
Crossref
Stephen McCarthy, Paidi O'Raghallaigh, Ciara Fitzgerald & Frédéric Adam. (2017) Impacts of Openness on the Success of Information System Development Research Projects. Impacts of Openness on the Success of Information System Development Research Projects.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.