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Logistique & Management Volume 24, 2016 - Issue 1: Nouvelles organisations et nouvelles stratégies en e-distribution
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Cross canal, Drive et relation de services : une analyse par la boucle de service

Cross-channel, drive-in and service relationship: a service-loop analysis

Olivier MevelUniversité de Brest/ICI – IUT de Brest, France View further author information
,
Thierry MorvanUniversité de Rennes 1/ICI – IUT de Saint Malo, France Correspondence[email protected]
View further author information
,
Dany VytUniversité de Rennes1/CREM – IGR, France View further author information
&
Nélida MorvanUniversité de Rennes 1/ IUT de Saint Malo, FranceView further author information
Pages 3-16 | Published online: 25 Oct 2016

Citations (6)

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Read on this site (3)

Olivier Mevel, Thierry Morvan & Nélida Morvan. (2021) Nouvelles attentes sociétales et relations de service en grandes surfaces alimentaires : le cas du drive et de la livraison à domicile. Logistique & Management 29:4, pages 252-266.
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Olivier Mevel, Thierry Morvan & Nélida Morvan. (2021) Les drive : l’avenir de la grande distribution alimentaire ? Une analyse en termes de valeur perçue du parcours client et du mix marketing/logistique. Logistique & Management 29:1, pages 15-33.
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Olivier Mevel, Thierry Morvan, Nélida Morvan, Magali Jara & Dany Vyt. (2017) Le Drive, service complémentaire ou cannibalisation de l’offre des services des GMS : une analyse par le mix marketing et le mix logistique. Logistique & Management 25:2, pages 119-130.
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Articles from other publishers (3)

Joseph Kaswengi & Christine Lambey-Checchin. (2019) How logistics service quality and product quality matter in the retailer–customer relationship of food drive-throughs. International Journal of Physical Distribution & Logistics Management 50:5, pages 535-555.
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Tatiana Henriquez, Jean Frisou & Marc Filser. (2018) L’adoption d’un Drive par le client : une approche interactionniste par la socialisation organisationnelle et le rôle du personnel en contact. Décisions Marketing N° 92:4, pages 11-29.
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Delphine Pernot & Anne Aguiléra. (2017) Les courses à l’heure d’internetGrocery shopping in the internet age: places, temporalities and travel behavior of drive-in supermarkets' customers. Netcom:31-3/4, pages 463-488.
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