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Ade Octavia, Della Raymena Jovanka, Turki Mesfer Alqahtani, Tommy Tanu Wijaya & Akhmad Habibi. (2023) Key factors of educational CRM success and institution performance: A SEM analysis. Cogent Business & Management 10:1.
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Prosper Raphael Kaondera, Lovemore Chikazhe, Tinotenda Fredrick Munyimi & Brighton Nyagadza. (2023) Buttressing customer relationship management through digital transformation: perspectives from zimbabwe’s commercial banks. Cogent Social Sciences 9:1.
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Colin B. Gabler, V. Myles Landers & Omar S. Itani. (2023) Sustainability and professional sales: a review and future research agenda. Journal of Personal Selling & Sales Management 43:4, pages 336-353.
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Xiaokai Li, Xingong Li & Sheng Ding. (2023) How do Internet applications affect process innovation in Chinese manufacturing companies?. Economic Research-Ekonomska Istraživanja 36:1.
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Tao Zhang, Zhan-Zhong Shi, Yi-Rong Shi & Neng-Jun Chen. (2022) Enterprise digital transformation and production efficiency: mechanism analysis and empirical research. Economic Research-Ekonomska Istraživanja 35:1, pages 2781-2792.
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Vicente Guerola-Navarro, Raul Oltra-Badenes, Hermenegildo Gil-Gomez & Jose Antonio Gil-Gomez. (2021) Research model for measuring the impact of customer relationship management (CRM) on performance indicators. Economic Research-Ekonomska Istraživanja 34:1, pages 2669-2691.
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Olivija Filipovska. (2023) General Aspects of Bank Strategy on the Digital Transformation in North Macedonia. Zagreb International Review of Economics and Business 26:2, pages 203-214.
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Zhizhong liu & Bin Ju. (2023) Network Infrastructure Construction and Heterogeneous Enterprise Innovation – Quasi-natural experiment based on "Broadband China". Information Economics and Policy, pages 101066.
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Pengyu Chen & Abd Alwahed Dagestani. (2023) What lies about circular economy practices and performance? Fresh insights from China. Journal of Cleaner Production 416, pages 137893.
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Emad Alani, Laith Alrubaiee, Alieza Shabani Shojaei, Laith Naji & Tan OweeKowang. (2023) The Mediating Effect of Dynamic Marketing Capabilities on the Relationship Between Customer Knowledge Management and Organizational Innovation. FIIB Business Review.
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Yang Liu, Rana Tahir Naveed, Sara Kanwal, Muhammad Tahir Khan, Ali F. Dalain & Wei Lan. (2023) Psychology in action: Social media communication, CSR, and consumer behavior management in banking. PLOS ONE 18:8, pages e0289281.
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Francesco Caputo, Pierpaolo Magliocca, Rossella Canestrino & Erika Rescigno. (2023) Rethinking the Role of Technology for Citizens’ Engagement and Sustainable Development in Smart Cities. Sustainability 15:13, pages 10400.
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Lama Blaique, Taghreed Abu Salim & Farzana Asad Mir. (2023) Does human capital mediate the relationship between digital competence and service innovation capability? Evidence from the UAE during covid-19 pandemic. International Journal of Innovation Science.
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Jianlong Wang, Yong Liu, Weilong Wang & Haitao Wu. (2023) How does digital transformation drive green total factor productivity? Evidence from Chinese listed enterprises. Journal of Cleaner Production 406, pages 136954.
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Marco Cioppi, Ilaria Curina, Barbara Francioni & Elisabetta Savelli. (2023) Digital transformation and marketing: a systematic and thematic literature review. Italian Journal of Marketing 2023:2, pages 207-288.
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Lahcene Makhloufi, László Vasa, Joanna Rosak-Szyrocka & Farouk Djermani. (2023) Understanding the Impact of Big Data Analytics and Knowledge Management on Green Innovation Practices and Organizational Performance: The Moderating Effect of Government Support. Sustainability 15:11, pages 8456.
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Artha Sejati Ananda, Ina Agustini Murwani, Dewi Tamara & Irma Irawati Ibrahim. (2023) Adoption of Digital Marketing Toward Digital Transformation in Indonesian Micro- and Small-Sized Enterprises. Adoption of Digital Marketing Toward Digital Transformation in Indonesian Micro- and Small-Sized Enterprises.
Yueru Li. (2023) Key Technologies of Financial Digital Industry Innovation and Green Development Driven by Information Technology. International Journal of Computational Intelligence Systems 16:1.
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Nastaran Hajiheydari, Mohammad Kargar Shouraki, Hamed Vares & Ayoub Mohammadian. (2022) Digital sustainable business model innovation: applying dynamic capabilities approach (DSBMI-DC). foresight 25:3, pages 420-447.
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Ling Pan, Zeshui Xu & Marinko Skare. (2022) Sustainable business model innovation literature: a bibliometrics analysis. Review of Managerial Science 17:3, pages 757-785.
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Jiling Li, Zekai Lin & Xiaheng Zhang. (2023) The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry. Sustainability 15:7, pages 5911.
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Ahmed Attia. (2023) Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry. Sustainability 15:5, pages 4072.
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Lega Adilawati, Qurrotul Aini & Nuryasin Nuryasin. (2023) Usability Analysis of MSME Business Accounting Applications Based on User Retention Using ISO 9241-11. INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi 7:1, pages 106-120.
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Esma DURUKAL & Engin ÇAKIR. (2023) Şirketlerin CRM ve Sosyal CRM Yeteneklerinin Best-Worst Yöntemi ile ÖlçülmesiMeasuring the CRM and Social CRM Capabilities of Companies with the Best-Worst Method. Alanya Akademik Bakış 7:1, pages 1-25.
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A Natorina, O Bavyko, M Bondarchuk, O Brahina & S Puchkova. (2023) Accelerating digital business growth in a green economy and environmental sustainability. IOP Conference Series: Earth and Environmental Science 1126:1, pages 012010.
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Wahyu Sardjono, Achmad Cholidin & Johan. (2023) Implementation of Artificial Intelligence-Based Customer Relationship Management for Telecommunication Companies. E3S Web of Conferences 388, pages 03015.
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