Citations (81)
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Damian Steppacher, Maria Auxiliadora Cannarozzo Tinoco, Carla Schewengber ten Caten & Arthur Marcon. (2021) Assessing administrative service quality in higher education: development of an attribute-based framework (HEADSQUAL) in a Brazilian University. Studies in Higher Education 46:9, pages 1785-1800.
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Mauro Cavallone, Maria Vincenza Ciasullo, Jacqueline Douglas & Rocco Palumbo. (2021) Framing higher education quality from a business perspective: setting the conditions for value co-creation. Studies in Higher Education 46:6, pages 1099-1111.
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Azar Abizada & Fizza Mirzaliyeva. (2021) Student satisfaction with honours programme in Azerbaijan. Quality in Higher Education 27:2, pages 264-278.
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Kelli Wolfe. (2020) Service design in higher education: a literature review. Perspectives: Policy and Practice in Higher Education 24:4, pages 121-125.
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Khawaja Fawad Latif, Imran Latif, Umar Farooq Sahibzada & Mohsin Ullah. (2019) In search of quality: measuring Higher Education Service Quality (HiEduQual). Total Quality Management & Business Excellence 30:7-8, pages 768-791.
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Kevin Celuch, Dinko Bačić, Manfen W Chen, Jeanette Maier-Lytle & Jack Smothers. (2018) The Potential of Student Co-Creation in Extracurricular Experiences. Marketing Education Review 28:3, pages 230-243.
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Amaly Ho & David Kember. (2018) Motivating the learning of part-time taught-postgraduate students through pedagogy and curriculum design: are there differences in undergraduate teaching?. International Journal of Lifelong Education 37:3, pages 315-332.
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Ching-Chan Cheng, Ming-Chun Tsai & Chien-Lin Lin. (2016) Quality education service: put your feet in their shoes. Current Issues in Tourism 19:11, pages 1120-1135.
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Muhammad Kashif, T. Ramayah & Syamsulang Sarifuddin. (2016) PAKSERV – measuring higher education service quality in a collectivist cultural context. Total Quality Management & Business Excellence 27:3-4, pages 265-278.
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Nadine M. Robinson & Kevin G. Celuch. (2016) Strategic and bonding effects of enhancing the student feedback process. Journal of Marketing for Higher Education 26:1, pages 20-40.
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Scott R. Swanson, Carol Azab & J. Charlene Davis. (2015) A View from the Aisle Revisited: Delight and Outrage in the Classroom. Marketing Education Review 25:3, pages 215-232.
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Roger Bennett & Suzanne Kane. (2014) Students’ interpretations of the meanings of questionnaire items in the National Student Survey. Quality in Higher Education 20:2, pages 129-164.
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Suleyman M. Yildiz. (2014) Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions. Total Quality Management & Business Excellence 25:1-2, pages 80-94.
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Tony Woodall, Alex Hiller & Sheilagh Resnick. (2014) Making sense of higher education: students as consumers and the value of the university experience. Studies in Higher Education 39:1, pages 48-67.
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Esther-R. Mbise & RonaldS. J. Tuninga. (2013) The Application of SERVQUAL to Business Schools in an Emerging Market: The Case of Tanzania. Journal of Transnational Management 18:2, pages 101-124.
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Amaly Ho, David Kember & Celina Hong. (2012) What motivates an ever increasing number of students to enroll in part-time taught postgraduate awards?. Studies in Continuing Education 34:3, pages 319-338.
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Stephen Wilkins, Melodena Stephens Balakrishnan & Jeroen Huisman. (2012) Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates. Journal of Higher Education Policy and Management 34:5, pages 543-556.
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Thorsten Gruber, Alexander Reppel & Roediger Voss. (2010) Understanding the characteristics of effective professors: the student's perspective. Journal of Marketing for Higher Education 20:2, pages 175-190.
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Lee Harvey & James Williams. (2010) Fifteen Years of Quality in Higher Education (Part Two). Quality in Higher Education 16:2, pages 81-113.
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Jeanette Baird & George Gordon. (2009) Beyond the Rhetoric: A framework for evaluating improvements to the student experience. Tertiary Education and Management 15:3, pages 193-207.
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Stefano Barone & Eva Lo Franco. (2009) Design of a university course quality by Teaching Experiments and Student Feedback (TESF). Total Quality Management & Business Excellence 20:7, pages 687-703.
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B. Sakthivel & R. Raju. (2006) Conceptualizing total quality management in engineering education and developing a TQM educational excellence model. Total Quality Management & Business Excellence 17:7, pages 913-934.
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Articles from other publishers (59)
Juhi Kamakoty & Sandeep Singh. (2023) PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective. SAGE Open 13:4.
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Abdallah Elshaer & Rong Huang. (2023) Perceived value within an international hospitality learning environment: Antecedents and outcomes. Journal of Hospitality, Leisure, Sport & Tourism Education 32, pages 100429.
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Marelby Amado Mateus, Alfredo Guzmán Rincón & Yonni Angel Cuero Acosta. (2023) Student experience scale: Factor analysis in higher education institutions. Frontiers in Education 7.
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Ekrem Toklucu, Fatoş Silman, Selahattin Turan, Ramazan Atasoy & Ümit Kalkan. (2022) The Effects of the Crisis Management Skills and Distance Education Practices of Universities on Student Satisfaction and Organizational Image. Sustainability 14:10, pages 5813.
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Jos M. C. Schijns. (2021) Measuring service quality at an online university: using PLS-SEM with archival data. Tertiary Education and Management 27:2, pages 161-185.
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Fakhra Yasmin, Shengbing Li, Yan Zhang, Petra Poulova & Ahsan Akbar. (2021) Unveiling the International Students’ Perspective of Service Quality in Chinese Higher Education Institutions. Sustainability 13:11, pages 6008.
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Sartaj Chaudhary & Ajoy Kumar Dey. (2020) Influence of student-perceived service quality on sustainability practices of university and student satisfaction. Quality Assurance in Education 29:1, pages 29-40.
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Francisco Jareño, Elisa Amo & Maria A. Tobarra. (2021) Pre-service training programme assessment and attitudes of future secondary teachers in Spain. SN Social Sciences 1:1.
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Osman ÇULHA. (2020) YAYGIN MESLEKİ TURİZM EĞİTİMİ İÇİN ALGILANAN KALİTE BOYUTLARININ BELİRLENMESİDetermination of Perceived Quality Dimensions for Non-Formal Vocational Tourism Training. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 23:43, pages 485-525.
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Zehra Bozbay, Fakhri Baghirov, Ye Zhang, Amran Rasli & Meltem Karakasoglu. (2020) International students’ service quality evaluations towards Turkish universities. Quality Assurance in Education 28:3, pages 151-164.
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