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Original Articles

Trust in the Internet as an experience technology

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Pages 433-451 | Published online: 20 Nov 2006

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (22)

Giuseppe Lamberti, Jordi Lopez-Sintas & Jakkapong Sukphan. (2023) Explaining the digital divide in the European Union: the complementary role of information security concerns in the social process of internet appropriation. Information Technology for Development 29:4, pages 665-691.
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Simon P. Hammond, Jeanette D'Arcy, Mark Minott & Elona Krasniqi. (2023) A discursive psychological examination of educators’ experiences of children with disabilities accessing the Internet: a role for digital resilience. Information, Communication & Society 0:0, pages 1-21.
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Ashley M. Peterson, Andrew C. High, Raven Maragh-Lloyd, Ryan Stoldt & Brian Ekdale. (2022) Trust in Online Search Results During Uncertain Times. Journal of Broadcasting & Electronic Media 66:5, pages 751-771.
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Laleah Fernandez, Bianca C. Reisdorf & William H. Dutton. (2020) Urban Internet myths and Realities: A Detroit case study. Information, Communication & Society 23:13, pages 1925-1946.
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Robin Steedman, Helen Kennedy & Rhianne Jones. (2020) Complex ecologies of trust in data practices and data-driven systems. Information, Communication & Society 23:6, pages 817-832.
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Isaac Kofi Mensah. (2019) Predictors of Electronic Government Services Adoption: The African Students’ Perspective in China. International Journal of Public Administration 42:12, pages 997-1009.
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Stephen Cory Robinson. (2018) Factors predicting attitude toward disclosing personal data online. Journal of Organizational Computing and Electronic Commerce 28:3, pages 214-233.
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Yung-Shen Yen. (2018) Route factors influencing trust and attitude toward TV shopping. The Service Industries Journal 38:7-8, pages 402-430.
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Latifa Alzahrani, Wafi Al-Karaghouli & Vishanth Weerakkody. (2018) Investigating the impact of citizens’ trust toward the successful adoption of e-government: A multigroup analysis of gender, age, and internet experience. Information Systems Management 35:2, pages 124-146.
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Osnat Akirav. (2017) The talk–listen–respond (TLR) model of representatives on Twitter. The Journal of Legislative Studies 23:3, pages 392-418.
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Rebecca Eynon & Anne Geniets. (2016) The digital skills paradox: how do digitally excluded youth develop skills to use the internet?. Learning, Media and Technology 41:3, pages 463-479.
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LoriN. K. Leonard & CynthiaK. Riemenschneider. (2013) The Web: Testing Impact on Individual Productivity of Users. Journal of Internet Commerce 12:3, pages 247-267.
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Grant Blank. (2013) WHO CREATES CONTENT?. Information, Communication & Society 16:4, pages 590-612.
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Grant Blank & Bianca C. Reisdorf. (2012) THE PARTICIPATORY WEB. Information, Communication & Society 15:4, pages 537-554.
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Stephen Coleman, DavidE. Morrison & Scott Anthony. (2012) A CONSTRUCTIVIST STUDY OF TRUST IN THE NEWS. Journalism Studies 13:1, pages 37-53.
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Gilbert Quintero & Henry Bundy. (2011) “Most of the Time You Already Know”: Pharmaceutical Information Assembly by Young Adults on the Internet. Substance Use & Misuse 46:7, pages 898-909.
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Kiku Jones, LoriN. K. Leonard & CynthiaK. Riemenschneider. (2009) Trust Influencers on the Web. Journal of Organizational Computing and Electronic Commerce 19:3, pages 196-213.
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Corinna Di Gennaro & William H. Dutton. (2007) Reconfiguring Friendships: Social relationships and the Internet. Information, Communication & Society 10:5, pages 591-618.
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Articles from other publishers (73)

Simon Patrick Hammond, Gianfranco Polizzi & Kimberley Jane Bartholomew. (2022) Using a socio-ecological framework to understand how 8–12-year-olds build and show digital resilience: A multi-perspective and multimethod qualitative study. Education and Information Technologies 28:4, pages 3681-3709.
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Wen-Chin Hsu & Mu-Heng Lee. (2023) Semantic Technology and Anthropomorphism. Journal of Global Information Management 31:1, pages 1-21.
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Karen McCarthy & Jeanne Jackson. (2022) Exploring dating as an occupation for young heterosexual women in Ireland. Irish Journal of Occupational Therapy 50:2, pages 82-89.
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Ryan Scrivens, Thomas W. Wojciechowski, Joshua D. Freilich, Steven M. Chermak & Richard Frank. (2022) Differentiating Online Posting Behaviors of Violent and Nonviolent Right-Wing Extremists. Criminal Justice Policy Review 33:9, pages 943-965.
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Umi Proboyekti, Paulus Insap Santosa & Ridi Ferdiana. (2022) Measuring Trust Perception during Information Evaluation. Measuring Trust Perception during Information Evaluation.
David Bretschi & Bernd Weiß. (2022) How Do Internet-Related Characteristics Affect Whether Members of a German Mixed-Mode Panel Switch from the Mail to the Web Mode?. Social Science Computer Review, pages 089443932211172.
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Ruth Shillair, Patricia Esteve-González, William H. Dutton, Sadie Creese, Eva Nagyfejeo & Basie von Solms. (2022) Cybersecurity education, awareness raising, and training initiatives: National level evidence-based results, challenges, and promise. Computers & Security 119, pages 102756.
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Tara Zimmerman, Millicent Njeri, Malak Khader & Jeff Allen. (2022) Default to truth in information behavior: a proposed framework for understanding vulnerability to deceptive information. Information and Learning Sciences 123:1/2, pages 111-126.
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Nicoleta CORBU, Raluca BUTUROIU & Denisa-Adriana OPREA. (2022) Third person perceptions about the ability to detect fake news: the role of media diet and conspiracy theories. Revista Calitatea Vieții 33:4, pages 247-263.
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Joan Torrent-Sellens, Ana Isabel Jiménez-Zarco & Francesc Saigí-Rubió. (2021) Do People Trust in Robot-Assisted Surgery? Evidence from Europe. International Journal of Environmental Research and Public Health 18:23, pages 12519.
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Xizhu Xiao, Porismita Borah & Yan Su. (2021) The dangers of blind trust: Examining the interplay among social media news use, misinformation identification, and news trust on conspiracy beliefs. Public Understanding of Science 30:8, pages 977-992.
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Hui Na Chua, Jie Sheng Ooi & Anthony Herbland. (2021) The effects of different personal data categories on information privacy concern and disclosure. Computers & Security 110, pages 102453.
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Sadie Creese, William H. Dutton & Patricia Esteve-González. (2021) The social and cultural shaping of cybersecurity capacity building: a comparative study of nations and regions. Personal and Ubiquitous Computing 25:5, pages 941-955.
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Suha AlAwadhi. 2021. Electronic Government. Electronic Government 229 244 .
Pierre Pluye, Reem El Sherif, Araceli Gonzalez-Reyes, Emmanuelle Turcotte, Tibor Schuster, Gillian Bartlett, Roland M Grad, Vera Granikov, Melanie Barwick, Geneviève Doray, François Lagarde & Christine Loignon. (2020) Outcomes of Equity-Oriented, Web-Based Parenting Information in Mothers of Low Socioeconomic Status Compared to Other Mothers: Participatory Mixed Methods Study. Journal of Medical Internet Research 22:11, pages e22440.
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Feyza Merve Hafızoğlu & Sandip Sen. (2020) Comparing Human Trust Attitudes Towards Human and Agent Teammates. Comparing Human Trust Attitudes Towards Human and Agent Teammates.
Stephen Cory Robinson. (2020) Trust, transparency, and openness: How inclusion of cultural values shapes Nordic national public policy strategies for artificial intelligence (AI). Technology in Society 63, pages 101421.
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Christine L. BorgmanChristine L. Borgman. 2020. Qu’est-ce que le travail scientifique des données ?. Qu’est-ce que le travail scientifique des données ? 349 411 .
William H. Dutton, Sadie Creese, Ruth Shillair & Maria Bada. (2019) Cybersecurity Capacity: Does It Matter?. Journal of Information Policy 9, pages 280-306.
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Feyza Merve Hafizoğlu & Sandip Sen. (2019) Understanding the Influences of Past Experience on Trust in Human-agent Teamwork. ACM Transactions on Internet Technology 19:4, pages 1-22.
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Lukas Lange, Mona Leandra Peikert, Christiane Bleich & Holger Schulz. (2019) The extent to which cancer patients trust in cancer-related online information: a systematic review. PeerJ 7, pages e7634.
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Isaac Kofi Mensah, Zhao Tianyu, Guohua Zeng & Luo Chuanyong. (2019) Determinants of the Continued Intention of College Students in China to Use DiDi Mobile Car-Sharing Services. SAGE Open 9:4, pages 215824401989369.
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Bernie Garrett, Emilie Mallia & Joseph Anthony. (2019) Public perceptions of Internet‐based health scams, and factors that promote engagement with them. Health & Social Care in the Community.
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Shefali Virkar. 2019. Internet and Technology Addiction. Internet and Technology Addiction 414 434 .
Bernie Garrett, Sue Murphy, Shahin Jamal, Maura MacPhee, Jillian Reardon, Winson Cheung, Emilie Mallia & Cathryn Jackson. (2018) Internet health scams—Developing a taxonomy and risk‐of‐deception assessment tool. Health & Social Care in the Community 27:1, pages 226-240.
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Célia M. Q. Ramos & João M. F. Rodrigues. 2019. Universal Access in Human-Computer Interaction. Multimodality and Assistive Environments. Universal Access in Human-Computer Interaction. Multimodality and Assistive Environments 538 555 .
Alexander Ronzhyn. (2018) Using Couchsurfing.Com and its Association With Generalized Trust. Tourism Culture & Communication 18:2, pages 133-145.
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Sehar Qayyum, Mariam Rehman, Maria Saleemi, Iqra Ilyas & Samiya Rafiq. (2018) Analyzing the impact of security and website design on E shopping behavior of consumers: A case study of Pakistan. Analyzing the impact of security and website design on E shopping behavior of consumers: A case study of Pakistan.
Grant Blank & Christoph Lutz. (2016) Benefits and harms from Internet use: A differentiated analysis of Great Britain. New Media & Society 20:2, pages 618-640.
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Avshalom Ginosar & Yaron Ariel. (2017) An analytical framework for online privacy research: What is missing?. Information & Management 54:7, pages 948-957.
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Cory Robinson. (2017) Disclosure of personal data in ecommerce: A cross-national comparison of Estonia and the United States. Telematics and Informatics 34:2, pages 569-582.
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Shefali Virkar. 2017. Threat Mitigation and Detection of Cyber Warfare and Terrorism Activities. Threat Mitigation and Detection of Cyber Warfare and Terrorism Activities 111 162 .
Jie Wu, Zefu Wu & Steven Si. (2016) The influences of Internet-based collaboration and intimate interactions in buyer–supplier relationship on product innovation. Journal of Business Research 69:9, pages 3780-3787.
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Bruce Mutsvairo & Suzanne Temwa Gondwe Harris. 2016. Mobile Media, Political Participation, and Civic Activism in Asia. Mobile Media, Political Participation, and Civic Activism in Asia 215 231 .
Vegard Engen, J. Brian Pickering & Paul Walland. 2016. Human-Computer Interaction. Novel User Experiences. Human-Computer Interaction. Novel User Experiences 96 106 .
William H. Dutton & Grant Blank. 2015. Communication and Information Technologies Annual. Communication and Information Technologies Annual 3 28 .
Mercy Mpinganjira. (2015) Use of e-government services: the role of trust. International Journal of Emerging Markets 10:4, pages 622-633.
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Nancy A. Cheever & Jeffrey Rokkum. 2015. The Wiley Handbook of Psychology, Technology, and Society. The Wiley Handbook of Psychology, Technology, and Society 56 73 .
Vladlena Benson. 2015. Implications of Social Media Use in Personal and Professional Settings. Implications of Social Media Use in Personal and Professional Settings 118 130 .
Shefali Virkar. (2014) The Changing Face of Electronic Aggression. International Journal of Cyber Warfare and Terrorism 4:4, pages 29-46.
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Nigel Martin & John Rice. (2014) Rebalancing Climate Change Debate and Policy: An analysis of online discussions. Environmental Policy and Governance, pages n/a-n/a.
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Q. Vera Liao & Wai-Tat Fu. (2014) Age differences in credibility judgments of online health information. ACM Transactions on Computer-Human Interaction 21:1, pages 1-23.
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William H. Dutton & Grant Blank. (2013) The emergence of next generation internet users. International Economics and Economic Policy 11:1-2, pages 29-47.
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Teun Lucassen & Jan Maarten Schraagen. (2012) Propensity to trust and the influence of source and medium cues in credibility evaluation. Journal of Information Science 38:6, pages 566-577.
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Rohayah Kahar, Faizal Yamimi, Ghazali Bunari & Hadina Habil. (2012) Trusting the Social Media in Small Business. Procedia - Social and Behavioral Sciences 66, pages 564-570.
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Panagiotis Panagiotopoulos. (2012) Towards unions 2.0: rethinking the audience of social media engagement. New Technology, Work and Employment 27:3, pages 178-192.
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Gustavo S. Mesch. (2012) Is online trust and trust in social institutions associated with online disclosure of identifiable information online?. Computers in Human Behavior 28:4, pages 1471-1477.
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Grant Blank & William H. Dutton. (2011) Age and Trust in the Internet: The Centrality of Experience and Attitudes Toward Technology in Britain. Social Science Computer Review 30:2, pages 135-151.
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Abigail Schoneboom. 2012. Human Resources Management. Human Resources Management 1496 1514 .
Shaun Goldfinch. 2012. Encyclopedia of Cyber Behavior. Encyclopedia of Cyber Behavior 987 995 .
Karen Anderson, Jeannette Bastian, Ross Harvey, Terry Plum & Göran Samuelsson. (2011) Teaching to trust: How a virtual archives and preservation curriculum laboratory creates a global education community?. Archival Science 11:3-4, pages 349-372.
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Tao Sun. (2011) The roles of trust and experience in consumer confidence in conducting e-commerce: a cross-cultural comparison between France and Germany. International Journal of Consumer Studies 35:3, pages 330-337.
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Vladlena Benson. 2011. Semantic Web Personalization and Context Awareness. Semantic Web Personalization and Context Awareness 32 41 .
Raphael Cohen-Almagor. (2010) Responsibility of and Trust in ISPs. Knowledge, Technology & Policy 23:3-4, pages 381-397.
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Ellen J. Helsper & Monica T. Whitty. (2010) Netiquette within married couples: Agreement about acceptable online behavior and surveillance between partners. Computers in Human Behavior 26:5, pages 916-926.
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Ricardo Gomez & Elizabeth Gould. (2010) The “cool factor” of public access to ICT. Information Technology & People 23:3, pages 247-264.
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Robert G. Magee & Sriram Kalyanaraman. (2009) The perceived moral qualities of web sites: implications for persuasion processes in human–computer interaction. Ethics and Information Technology 12:2, pages 109-125.
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Oren Golan. (2010) Trust Over the Net. International Journal of Dependable and Trustworthy Information Systems 1:2, pages 70-85.
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Robin Gauld, Shaun Goldfinch & Simon Horsburgh. (2010) Do they want it? Do they use it? The ‘Demand-Side’ of e-Government in Australia and New Zealand. Government Information Quarterly 27:2, pages 177-186.
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Helen Z Margetts. (2012) The Internet and Public Policy. Policy & Internet 1:1, pages 1-21.
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Michael Gurevitch, Stephen Coleman & Jay G. Blumler. (2009) Political Communication —Old and New Media Relationships. The ANNALS of the American Academy of Political and Social Science 625:1, pages 164-181.
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Jimmy Sanderson. (2008) The Blog is Serving Its Purpose: Self-Presentation Strategies on 38pitches.com.. Journal of Computer-Mediated Communication 13:4, pages 912-936.
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Samer Mofleh, Mohammed Wanous & Peter Strachan. (2008) The gap between citizens and e-government projects: the case for Jordan. Electronic Government, an International Journal 5:3, pages 275.
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Vladlena Benson. 2008. The Open Knowlege Society. A Computer Science and Information Systems Manifesto. The Open Knowlege Society. A Computer Science and Information Systems Manifesto 443 447 .
Brian Cugelman, Mike Thelwall & Phil Dawes. 2008. Persuasive Technology. Persuasive Technology 47 57 .
William H. Dutton, Bianca Christin Reisdorf, Elizabeth Dubois & Grant Blank. (2017) Search and Politics: The Uses and Impacts of Search in Britain, France, Germany, Italy, Poland, Spain, and the United States. SSRN Electronic Journal.
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William H. Dutton. (2015) Multistakeholder Internet Governance?. SSRN Electronic Journal.
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Johannes M. Bauer & William H. Dutton. (2015) The New Cybersecurity Agenda: Economic and Social Challenges to a Secure Internet. SSRN Electronic Journal.
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Grant Blank, Gillian Bolsover & Elizabeth Dubois. (2014) A New Privacy Paradox: Young People and Privacy on Social Network Sites. SSRN Electronic Journal.
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Soumitra Dutta, William H. Dutton & Ginette Law. (2011) The New Internet World: A Global Perspective on Freedom of Expression, Privacy, Trust and Security Online. SSRN Electronic Journal.
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Bernie Hogan, nai li & William H. Dutton. (2011) A Global Shift in the Social Relationships of Networked Individuals: Meeting and Dating Online Comes of Age. SSRN Electronic Journal.
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Andreina Mandelli & Silvia Vianello. (2010) Channel Credibility of the Internet as a Bundle of Different Media. SSRN Electronic Journal.
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William H. Dutton & Rebecca Eynon. (2008) The Tools of Networked Individuals: Parallel Patterns and Strategies for Governmental and Research Institutions. SSRN Electronic Journal.
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