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Public Management Review Volume 15, 2013 - Issue 1
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Articles

When Change Becomes Transformation

A case study of change management in Medicaid offices in New York City

Kimberley R. Isett School of Public Policy, Georgia Institute of Technology, Atlanta, USACorrespondence[email protected]
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,
Sherry A.M. Glied Department of Health Policy and Management, Mailman School of Public Health, Columbia University, New York, USA E-mail: [email protected]
,
Michael S. Sparer Department of Health Policy and Management, Mailman School of Public Health, Columbia University, New York, USA E-mail: [email protected]
&
Lawrence D. Brown Department of Health Policy and Management, Mailman School of Public Health, Columbia University, New York, USA E-mail: [email protected]
Pages 1-17 | Received 05 Jan 2011, Accepted 30 Mar 2012, Published online: 25 Jul 2012

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Jette Ernst. (2023) Transformational change in a hospital: how time and history constitute leadership agency. Public Management Review 0:0, pages 1-25.
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Deborah Ann Blackman, Fiona Buick, Michael Edward O’Donnell & Nabil Ilahee. (2022) Changing the Conversation to Create Organizational Change. Journal of Change Management 22:3, pages 252-272.
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Cathrine Filstad & Tom Karp. (2021) Police leadership as a professional practice. Policing and Society 31:7, pages 767-783.
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Ulrich Thy Jensen, Anne Mette Kjeldsen & Christian Fischer Vestergaard. (2020) HOW IS PUBLIC SERVICE MOTIVATION AFFECTED BY REGULATORY POLICY CHANGES?. International Public Management Journal 23:4, pages 465-495.
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Giovanni Fattore, Donato Iacovone & Ileana Steccolini. (2018) ‘Managing successful change in the public sector’: a view from the consultants’ world. Public Management Review 20:4, pages 587-606.
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Joris van der Voet, Bram Steijn & Ben S. Kuipers. (2017) What’s in it for others? The relationship between prosocial motivation and commitment to change among youth care professionals. Public Management Review 19:4, pages 443-462.
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Joris Van der Voet, Ben S. Kuipers & Sandra Groeneveld. (2016) Implementing Change in Public Organizations: The relationship between leadership and affective commitment to change in a public sector context. Public Management Review 18:6, pages 842-865.
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Kimberley R. Isett & Jeanne Miranda. (2015) Watching Sausage Being Made: Lessons learned from the co-production of governance in a behavioural health system. Public Management Review 17:1, pages 35-56.
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Lijun Chen, Xiaohui Hu & Bangcheng Liu. (2023) Fueling the Taking Charge Behaviors of Civil Servants: the Different Roles of Workload and Non-Economic Reward. Journal of Chinese Political Science 28:3, pages 345-373.
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Tareq Abu Orabi, Ghaith Abu Alfalayeh, Wael Basheer Abdul Kareem Alhyasat, Ahmad Ababne, Reyad Alkhawaldah & Mazen Qteishat. (2023) Change management in business organization: A literature review. Human Systems Management, pages 1-18.
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Kathryn Hendren, Kathryn Newcomer, Sanjay K. Pandey, Margaret Smith & Nicole Sumner. (2022) How qualitative research methods can be leveraged to strengthen mixed methods research in public policy and public administration?. Public Administration Review 83:3, pages 468-485.
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Aldona Frączkiewicz-Wronka & Marek Ćwiklicki. 2023. Zarządzanie publiczne. Perspektywa teorii i praktyki. Zarządzanie publiczne. Perspektywa teorii i praktyki.
Rafael Triguero-Sánchez, Jesús Peña-Vinces & João J. Matos Ferreira. (2022) The effect of collectivism-based organisational culture on employee commitment in public organisations. Socio-Economic Planning Sciences 83, pages 101335.
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Badri Munir Sukoco, Beta Embriyono Adna, Zainul Musthofa, Reza Ashari Nasution & Dwi Ratmawati. (2022) Middle Managers’ Cognitive Styles, Capacity for Change, and Organizational Performance. SAGE Open 12:1, pages 215824402210811.
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David Rosenbaum & Elizabeth More. 2022. Effective Implementation of Transformation Strategies. Effective Implementation of Transformation Strategies 415 450 .
Shah Md Azimul Ehsan. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 12859 12866 .
Rafael Triguero‐Sánchez, Jesús Peña‐Vinces & Jorge Guillen. (2021) Hierarchical distance and employees’ commitment as conditioning of team‐based work in the Spanish public sector. Scandinavian Journal of Psychology 62:4, pages 537-551.
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Cathrine Filstad, Trude Høgvold Olsen & Tom Karp. (2021) Constructing managerial manoeuvring space in contradictory contexts. European Management Journal 39:4, pages 467-475.
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Ahmad Bayiz Ahmad, Tammo Straatmann, Karsten Mueller & Bangcheng Liu. (2020) Employees’ Change Support in the Public Sector—A Multi‐Time Field Study Examining the Formation of Intentions and Behaviors . Public Administration Review 81:2, pages 231-243.
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Shah Md Azimul Ehsan. 2020. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1 8 .
Hemin Ali Hassan, Xiaodong Zhang & Ahmad Bayiz Ahmad. (2020) Red tape and change-supportive intention: an extension of the theory of planned behavior. Leadership & Organization Development Journal 42:1, pages 99-113.
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Fiona Niska Dinda Nadia, Badri Munir Sukoco, Ely Susanto, Ahmad Rizki Sridadi & Reza Ashari Nasution. (2020) Discomfort and organizational change as a part of becoming a world-class university. International Journal of Educational Management 34:8, pages 1265-1287.
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Danielle A. Tucker & Stefano Cirella. 2018. Research in Organizational Change and Development. Research in Organizational Change and Development 307 340 .
Laura Barker, Tui McKeown, Julie Wolfram Cox & Melanie Bryant. (2018) More of the Same? A Dual Case Study Approach to Examining Change Momentum in the Public Sector. Australian Journal of Public Administration 77:2, pages 253-271.
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Gérard Divay & Maud Micheau. (2016) Recognizing citizens in municipal management: an exploratory study based on a content analysis of municipal websites in the province of Quebec. International Review of Administrative Sciences 83:4, pages 773-788.
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David Rosenbaum, Elizabeth More & Peter Steane. (2016) A longitudinal qualitative case study of change in nonprofits: Suggesting a new approach to the management of change. Journal of Management & Organization 23:1, pages 74-91.
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Joris van der Voet. (2016) Change Leadership and Public Sector Organizational Change. The American Review of Public Administration 46:6, pages 660-682.
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Vera Winter & Julia Thaler. (2016) Does Motivation Matter for Employer Choices? A Discrete-Choice Analysis of Medical Students’ Decisions Among Public, Nonprofit, and For-Profit Hospitals. Nonprofit and Voluntary Sector Quarterly 45:4, pages 762-786.
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Carissa van den Berk-Clark, David A. Patterson Silver Wolf & Alex Ramsey. (2014) Motivational Interviewing in Permanent Supportive Housing: The Role of Organizational Culture. Administration and Policy in Mental Health and Mental Health Services Research 42:4, pages 439-448.
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Joris van der Voet. (2014) The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure. European Management Journal 32:3, pages 373-382.
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Bradley E. Wright, Robert K. Christensen & Kimberley Roussin Isett. (2013) Motivated to Adapt? The Role of Public Service Motivation as Employees Face Organizational Change. Public Administration Review 73:5, pages 738-747.
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