Citations (12)
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Read on this site (5)
Rosa M. Mariño-Mesías, José Miguel Rodríguez-Antón & Luis Rubio-Andrada. (2015) ¿Cómo influye el capital humano en la calidad de servicio? Una aplicación al sector bancario andorrano. Spanish Journal of Finance and Accounting / Revista Española de Financiación y Contabilidad 44:2, pages 146-179.
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Pedro Miguel Monteiro Rodrigues, Laura Valdunciel & José Ángel Miguel-Dávila. (2014) Quality management in sports tourism. European Sport Management Quarterly 14:4, pages 345-374.
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Anne Julien & Christina Tsoni. (2013) Front-line Employee versus Customer Perceptions of Quality Attributes. Quality Management Journal 20:2, pages 48-59.
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Paschal Anosike & Riyad Eid. (2011) Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study. The Service Industries Journal 31:14, pages 2487-2505.
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Yingyan Wang & Charles
A. O'Reilly$suffix/text()$suffix/text(). (2010) Dispositions, organisational commitment and satisfaction: A longitudinal study of MBA graduates. Total Quality Management & Business Excellence 21:8, pages 829-847.
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Articles from other publishers (7)
Riyad Eid & Ali Ahmed Abdelkader. (2017) Customer Orientation Implementation Constructs in the Banking Sector. International Journal of Online Marketing 7:2, pages 1-22.
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Veridiana Rotondaro Pereira, Marly Monteiro de Carvalho & Roberto Gilioli Rotondaro. (2012) Um estudo bibliométrico sobre a evolução da pesquisa da qualidade em serviço. Production 23:2, pages 312-328.
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Soumendu Biswas. (2010) Relationship between psychological climate and turnover intentions and its impact on organisational effectiveness: A study in Indian organisations. IIMB Management Review 22:3, pages 102-110.
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Soumendu Biswas & Arup Varma. (2007) Psychological climate and individual performance in India: test of a mediated model. Employee Relations 29:6, pages 664-676.
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Jonathan R. Anderson. (2005) Managing Employees in the Service Sector: A Literature Review and Conceptual Development. Journal of Business and Psychology 20:4, pages 501-523.
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Antonia Ruiz Moreno, Víctor García Morales & Francisco Javier Lloréns Montes. (2005) Learning during the quality management process. Industrial Management & Data Systems 105:8, pages 1001-1021.
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F. Javier Llorens-Montes & Antonia Ruiz-Moreno. (2005) Self-implementation of ISO 9001 versus external support: an examination in laboratories involved in chemical measurement. Accreditation and Quality Assurance 10:6, pages 304-307.
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