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Original Articles

Quality function deployment: A teamwork approach

Pages 969-979 | Published online: 25 Aug 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (9)

Zafar Iqbal, Nigel P. Grigg, K. Govindaraju & Nicola M. Campbell-Allen. (2016) A distance-based methodology for increased extraction of information from the roof matrices in QFD studies. International Journal of Production Research 54:11, pages 3277-3293.
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Gülçin Büyüközkan & Gizem Çifçi. (2015) An Extended Quality Function Deployment Incorporating Fuzzy Logic and GDM Under Different Preference Structures. International Journal of Computational Intelligence Systems 8:3, pages 438-454.
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Fan-Yun Pai & Tsu-Ming Yeh. (2013) Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries. Total Quality Management & Business Excellence 24:3-4, pages 462-478.
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Fatma Pakdil, Feride Bahar Işın & Hande Genç. (2012) A quality function deployment application using qualitative and quantitative analysis in after sales services. Total Quality Management & Business Excellence 23:11-12, pages 1397-1411.
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Ching-Wen Chen & Shih-Tao Huang. (2011) Implementing KM programmes using fuzzy QFD. Total Quality Management & Business Excellence 22:4, pages 387-406.
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Chih-Hsien Chen. (2011) Improvement of QFD-based total quality for local cultural industries: procedural and empirical investigation. Journal of the Chinese Institute of Industrial Engineers 28:2, pages 124-133.
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Wei-Jaw Deng & Ying-Feng Kuo. (2008) Revised planning matrix of quality function deployment. The Service Industries Journal 28:10, pages 1445-1462.
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Chih-Hsien Chen, Yao-Hui Chang & Shuo-Yan Chou. (2008) Enhancing the design of air cargo transportation services via an integrated fuzzy approach. Total Quality Management & Business Excellence 19:6, pages 661-680.
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Bor-Wen Cheng & Wen-Hong Chiu. (2007) Two-dimensional Quality Function Deployment: An Application for Deciding Quality Strategy Using Fuzzy Logic. Total Quality Management & Business Excellence 18:4, pages 451-470.
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Articles from other publishers (8)

Gül EMEL, Gülcan PETRİÇLİ & Cem KAYGULUOĞLU. (2022) Integrating Quality Function Deployment with Fuzzy Cognitive Maps for Resolving Correlation Issues in the Roof Matrix. Ege Akademik Bakis (Ege Academic Review).
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Sheng Teng Huang, Emrah Bulut & Okan Duru. (2019) Service quality evaluation of international freight forwarders: an empirical research in East Asia. Journal of Shipping and Trade 4:1.
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Polly Dugmore & Yi Wang. 2019. Advanced Manufacturing and Automation VIII. Advanced Manufacturing and Automation VIII 448 452 .
Elizabeth A Hunt, Jordan Duval-Arnould, Nnenna O Chime, Marc Auerbach, David Kessler, Jonathan P Duff, Nicole Shilkofski, Marissa Brett-Fleegler, Vinay Nadkarni & Adam Cheng. (2016) Building consensus for the future of paediatric simulation: a novel ‘KJ Reverse-Merlin’ methodology. BMJ Simulation and Technology Enhanced Learning 2:2, pages 35-41.
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Tinu Agrawal & Jitendra Sharma. (2014) Quality Function Deployment in Higher Education. International Journal of Service Science, Management, Engineering, and Technology 5:1, pages 1-13.
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Zillur Rahman & M.N. Qureshi. (2008) Developing new services using fuzzy QFD: a LIFENET case study. International Journal of Health Care Quality Assurance 21:7, pages 638-658.
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W. Chiu & B. Cheng. (2006) A Service Quality Management Model Based on Process Approach. A Service Quality Management Model Based on Process Approach.
Chih-Hsien Chen & Shuo-Yan Chou. (2006) An Integrated Approach to Process Design for Air Cargo Transportation. An Integrated Approach to Process Design for Air Cargo Transportation.

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