294
Views
17
CrossRef citations to date
0
Altmetric
Original Articles

Quality function deployment: A teamwork approach

Pages 969-979 | Published online: 25 Aug 2010

References

  • BECKER&ASSOCIATES . 2001 . The House of Quality in QFD Retrieved 22 January 2002 from http://www.becker-associates.com/thehouse.htm
  • BLAIR , G.M. 1999 . Laying the foundations for effective teamwork , The University of Edinburgh . Retrieved 17 December 2001 from http://www.ee.ed.ac.uk/gerard/reaching/art10.html
  • CROW , K.A. 1994 . Building effective product development teams/integrated product teams , DRM Associates . Retrieved 17 December 2001 from http://www.npd-solutions.com/pdt.html
  • CROW , K.A. 1996 . Customer-focused development with QFD , DRM Associates . Retrieved 1 September 2001 from http://members.aol.com/drmassoc/pdef.html
  • CROW , KA. 2000 . Team leader responsibilities , DRM Associates . Product Development Forum Home Page, Retrieved 16 December 2001 from http://www.npd-solutions.com/leader.html
  • FERRELL , S.F. and FERRELL , W.G. 1994 . Using quality function deployment in business planning at a small appraisal firm . The Appraisal Journal , July : 382 – 390 .
  • HALES , R.F. , LYMAN , D. and NORMAN , R. 1990 . QFD and the expanded house of quality , Pro-Action Development, Inc. . Homepage, Retrieved 17 December 2001 from http://www.proactdev.com/pages/ services/htm.
  • HALES , RF. 1995 . Cultural adaptation of QFD Retrieved 12 November 2001 from http://www.proactdev.com/pages/culture.htm.
  • HAUSER , J.R. and CLAUSING , D. 1988 . The House of Quality . Harvard Business Review , 61 (5) : 63 – 73 .
  • KHAWAIA , Y.M. 1994 . A quality function deployment framework for AM/FM/GIS system selection , 329 – 338 . Urban and Regional Information Association .
  • KLIEWER , C. , LIU , E. , STEPHEN , D. and WEENING , D. 1998 . Quality function deployment , Alberta , , Canada : Department of Computer Science, University of Calgary . Retrieved 10 January 2002, Retrieved 17 December 2001 from http://sern.ucalgary.ca/dweening/SENG613/Presentation/tsld008-9.htm.
  • KOGURE , M. and AKAO , Y. 1983 . Quality function deployment and CWQC in Japan . Quality Progress , October : 25 – 29 .
  • LEON-ROVIRA , N. and AGUAYO , I.H. 1998 . A new model of the conceptual design process using QFD/FA/ TRIZ , Mexico , NL : MSC Institute Tecnologico y de Estudios Superiores de Monterrey . Retrieved 17 January 2002 from http://www.triz-ournal.co/archives/1998/07/d/
  • LOCKAMY , A. III and KHURANA , A. 199 Sa . Quality function deployment: total quality management for new product design . International Journal of Quality&Reliability Management , 12 (6) : 73 – 84 .
  • LOCKAMY , A. III and KHURANA , A. 1995b . Quality function deployment: a case study, Production&Inventory Management Journal . Second Quarter , 36 (2) : 56 – 60 .
  • LOWE , A.J. and RIDGWAY , K. 2000 . Quality function deployment, The University of Sheffield, England . February , 17 1 October : 1 – 4 . 2001 from http://www.shef.ac.uk/ibberson/qfd.html
  • MAcDoNALD , E. , HERRMAN , H. , FARHALL , J. , McGoRRY , P. , RENOUF , N. and STEVENSON , B. 1998 . Conditions necessary for best practice in interdisciplinary teamwork . Australasian Psychiatry , 6 (5) : 257 – 259 .
  • MAZUR , G.H. 1993 . QFD for services industries: from voice of customer to task development , 1 – 16 . Japan Business Consultants, Ltd. .
  • MENKS , D. , AHMED , A. and Fu , K. 17 December 1997 . Quality function deployment 17 December , 2001 from http://sern.ucalgary.ca/dweening/SENG613/Presentation/teamwork.htm.
  • MORRIS , LJ. and MORRIS , J.S. 1999 . Introducing quality function deployment in the marketing classroom . Journal of Marketing Education , 21 (2) : 131 – 137 .
  • MUNRO-FAURE , L. April 1998 . “ The teamwork approach to delivering best value ” . In European Forum for Teamwork April , 17 December 2001 from http://www.efteam.org/bestvalu.htm
  • OUYANG , S. , FAI , J. , WANG , Q. and JOHNSON , K. 1997 . Quality function deployment , Alberta , , Canada : Department of Computer Science, University of Calgary . Retrieved 18 October 2001 from http:// www.cpsc.ucalgary.ca/ johnsonk/SENG/SENG613/Project/report.htm
  • OZGENER , S. 2001 . Building a total quality culture, Dokuz EyM University . Journal of Faculty of Business , 2 (1) : 34 – 46 .
  • PARRY , IJ. , TRANFIELD , D. , SMITH , S. , FOSTER , M. and WILSON , S. 1998 . Reconfiguring your organisation: a teamwork approach . Team Performance Management , 4 (4) : 166 – 176 .
  • PARTOVI , F.Y. 1999 . A quality function deployment approach to strategic capital budgeting . The Engineering Economist , 44 (3) : 239 – 269 .
  • PRASAD , B. 2000 . A concurrent function deployment technique for a workgroup-based engineering design process . Journal of Engineering Design , 11 (2) : 103 – 119 .
  • SQUIRES , T. 2000 . Description of the QFD process Arizona Retrieved 15 January 2002 from http:// www.masetllc.com/products/418.shtml
  • SULLIVAN , L.P. 1986 . Quality function deployment . Quality Progress , 34 (6) : 39 – 50 .
  • TESSLER , A. , WADA , N. and KLEIN , B. 22 January 1996 . Applying quality function deployment to the residential services of Pacific Gas&Electric Company , 22 January , Applied Marketing Science Inc. . 2002,from http://www.ams-inc.com/readings/reprint6.asp
  • WILLHITE , M. 1 September 1997 . “ QFD: a structured problem solving technique ” . SEPO TechNote No. 7 1 September , 2001 from http://www.mitre.org/resources/centers/sepo/requirements/qfd_technique.html

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.