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Original Articles

Quality Management Practices in Indian ISO 9000 Certified Companies: an Empirical Evaluation

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Pages 295-305 | Published online: 24 Jan 2007

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Read on this site (6)

Anu P. Anil & K. P. Satish. (2019) Enhancing customer satisfaction through total quality management practices – an empirical examination. Total Quality Management & Business Excellence 30:13-14, pages 1528-1548.
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Sinove Marde. (2015) The Contribution of ISO 9001 to Certified Companies: Manager and Employee Perceptions. Quality Management Journal 22:1, pages 47-60.
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Faisal Talib, Zillur Rahman & Mohammed Azam. (2011) Best Practices of Total Quality Management Implementation in Health Care Settings. Health Marketing Quarterly 28:3, pages 232-252.
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Godwin Iroroakpo Idoro. (2010) Influence of quality performance on clients’ patronage of indigenous and expatriate construction contractors in Nigeria. Journal of Civil Engineering and Management 16:1, pages 65-73.
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P. Padma, L. S. Ganesh & C. Rajendran. (2008) A study on the critical factors of ISO 9001:2000 and organizational performance of Indian manufacturing firms. International Journal of Production Research 46:18, pages 4981-5011.
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José A. Trigueros Pina & Manuel E. Sansalvador Sellés. (2008) Management and measurement of quality in ISO 9000 organisations: An empirical study in Spain. Total Quality Management & Business Excellence 19:5, pages 481-492.
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Articles from other publishers (21)

Cenk Budayan & Ozan Okudan. (2022) Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey. Ain Shams Engineering Journal 13:6, pages 101788.
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M. Cabecinhas, P. Sampaio & M. Casadesus. (2021) A Model to Assess the Impacts of ISO Management Systems Standards. A Model to Assess the Impacts of ISO Management Systems Standards.
Ozan Okudan & Cenk Budayan. (2021) Reasons for Performance Differences among ISO 9001:2015–Certified Construction Companies in the Perspective of TQM Elements. Journal of Management in Engineering 37:5.
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Ronny Alexander Zayas-Mateo & Ángel Rafael Martínez-Lorente. (2021) ISO 9001: a vaccine for time of crisis. Measuring Business Excellence 25:3, pages 287-299.
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Christian Valéry Tayo Tene & Raphaël Nkakleu. (2021) Impacts économiques de la certification ISO 9001 dans les PME : une revue systématique de la littérature. Question(s) de management n° 32:2, pages 167-186.
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Rahmat Nurcahyo, Zulfadlillah & Muhammad Habiburrahman. (2021) Relationship between ISO 9001:2015 and operational and business performance of manufacturing industries in a developing country (Indonesia). Heliyon 7:1, pages e05537.
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Anu P. Anil & Satish K.P.. (2019) TQM practices and its performance effects – an integrated model. International Journal of Quality & Reliability Management 36:8, pages 1318-1344.
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Ries Haverkamp & Henk J. de Vries. 2019. Corporate Standardization Management and Innovation. Corporate Standardization Management and Innovation 92 125 .
Barbara Aquilani, Cecilia Silvestri, Alessandro Ruggieri & Corrado Gatti. (2017) A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal 29:1, pages 184-213.
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Ries Haverkamp & Henk J. de Vries. 2016. Effective Standardization Management in Corporate Settings. Effective Standardization Management in Corporate Settings 184 213 .
Arvind Chopra & Bikram Jit Singh. (2015) Unleashing a decisive approach to manage quality costs through behavioural investigation. Business Process Management Journal 21:6, pages 1206-1223.
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Henk J. de Vries & Andries Haverkamp. (2015) Overcoming resistance against quality control – a philosophical-empirical approach. International Journal of Quality & Reliability Management 32:1, pages 18-41.
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Dong‐Young Kim, Vinod Kumar & Uma Kumar. (2011) A performance realization framework for implementing ISO 9000. International Journal of Quality & Reliability Management 28:4, pages 383-404.
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Ming-ju Pan, Ching-I Lin, Shih-Hung Tai & Kuo-An Tseng. (2010) What Factors May Shape the Performance of ISO 9000: The Cases of Canada, France and U.S.A.. What Factors May Shape the Performance of ISO 9000: The Cases of Canada, France and U.S.A..
Dong Young Kim, Vinod Kumar & Steven A. Murphy. (2010) European Foundation for Quality Management Business Excellence Model. International Journal of Quality & Reliability Management 27:6, pages 684-701.
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G.R.T. White, P. Samson, R. Rowland‐Jones & A.J. Thomas. (2009) The implementation of a quality management system in the not‐for‐profit sector. The TQM Journal 21:3, pages 273-283.
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M. Tawfik Mady. (2009) Quality management practices. International Journal of Quality & Reliability Management 26:3, pages 214-233.
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Ching‐I Lin & Woan‐Yuh Jang. (2008) Successful ISO 9000 implementation in Taiwan. International Journal of Productivity and Performance Management 57:8, pages 600-622.
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Wang Xinping, Liu Xinmei, Zhang Xuanyuan & Su Qin. (2007) The Two-person Double-price Second-hand Vehicle Trade Model of Quality Certification Market in China. The Two-person Double-price Second-hand Vehicle Trade Model of Quality Certification Market in China.
Tufan Koc. (2007) The impact of ISO 9000 quality management systems on manufacturing. Journal of Materials Processing Technology 186:1-3, pages 207-213.
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Xin-ping Wang, Cui-hua Wu, Shao-hui Zou, Wan-xian Li & Wei-wu Wan. (2006) Research On The Questions Of Collusion And Collusion-Proof Equilibrium On The Quality Management System Certification Market In China. Research On The Questions Of Collusion And Collusion-Proof Equilibrium On The Quality Management System Certification Market In China.

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