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Total Quality Management & Business Excellence Volume 28, 2017 - Issue 13-14
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Original Articles

An integrated approach to project management using the Kano model and QFD: an empirical case study

Sonia M. LoDepartment of Business Administration, National Chengchi University, Taipei City, TaiwanCorrespondence[email protected]
,
Han-Ping ShenDepartment of Industrial Engineering and Engineering Management, National Tsing-Hua University, Hsinchu, Taiwan
&
James C. ChenDepartment of Industrial Engineering and Engineering Management, National Tsing-Hua University, Hsinchu, Taiwan
Pages 1584-1608 | Published online: 11 May 2016

Citations (19)

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Henrique Coimbra, Kathryn Cormican, Olivia McDermott & Jiju Antony. (2023) Leading the transformation: agile success factors in an Irish manufacturing company. Total Quality Management & Business Excellence 34:15-16, pages 1940-1967.
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Cleiton Rodrigues de Vasconcelos, Raíssa Souto Maior Corrêa de Carvalho, Fagner José Coutinho de Melo & Denise Dumke de Medeiros. (2023) Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard. Journal of Nonprofit & Public Sector Marketing 35:2, pages 215-241.
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Ulugbek Abdumalikovich Kirgizov & Choonjong Kwak. (2022) How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?. Total Quality Management & Business Excellence 33:13-14, pages 1605-1624.
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Decheng Wen, Xiaojing Sun & Dongwei Yan. (2022) The quality movement: where are we going? Past, present and future. Total Quality Management & Business Excellence 33:1-2, pages 92-112.
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Sungjoo Lee & Youngjung Geum. (2021) How to determine a minimum viable product in app-based lean start-ups: Kano-based approach. Total Quality Management & Business Excellence 32:15-16, pages 1751-1767.
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Nicolas Haber, Mario Fargnoli & Tomohiko Sakao. (2020) Integrating QFD for product-service systems with the Kano model and fuzzy AHP. Total Quality Management & Business Excellence 31:9-10, pages 929-954.
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Liangqing Feng, Dali Huang, Mingzhou Jin, Wenchuan Li, Zhen He & Andrew J. Yu. (2020) Quality Control Scheme Selection with a Case of Aviation Equipment Development. Engineering Management Journal 32:1, pages 14-25.
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Articles from other publishers (12)

Claudio Szwarcfiter, Yale T. Herer & Avraham Shtub. (2023) Balancing Project Schedule, Cost, and Value under Uncertainty: A Reinforcement Learning Approach. Algorithms 16:8, pages 395.
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Shakiba Sadat Gavahi, Seyed Mohammad Hassan Hosseini & Arash Moheimani. (2022) An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres. Benchmarking: An International Journal 30:5, pages 1649-1671.
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江 彭. (2023) Demand Transformation Method Based on Decision Tree and QFD. Design 08:02, pages 744-761.
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Milad Alizadeh-Meghrazi, Babak Mohamadpour Tosarkani, Saman Hassanzadeh Amin, Milos R Popovic & Payman Ahi. (2022) Design and optimization of a sustainable and resilient mask supply chain during the COVID-19 pandemic: A multi-objective approach. Environment, Development and Sustainability.
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Claudio Szwarcfiter, Yale T. Herer & Avraham Shtub. (2022) Project scheduling in a lean environment to maximize value and minimize overruns. Journal of Scheduling 25:2, pages 177-190.
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Viktor Popov, Tatyana Alexandrova, Aleksandr Gershanok & Elena Borshchevskaya. (2022) Integrative Approach to Implementing Labor Productivity Projects in Large Industrial Companies Operating on the Territory of the Perm Krai of the Russian Federation. Management Systems in Production Engineering 30:1, pages 38-45.
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Huishi Yin & Dietmar Pfahl. (2021) Application of the OIRE method—tool support and initial feedback from two chinese companies. Software Quality Journal 29:4, pages 783-815.
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. 2021. Quality Planning and Assurance. Quality Planning and Assurance 81 118 .
Ling-Lang Tang, Shun-Hsing Chen & Chia-Chen Lin. (2020) Integrating FMEA and the Kano Model to Improve the Service Quality of Logistics Centers. Processes 9:1, pages 51.
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Amir Ahmad & Omar Barukab. (2020) A Novel Approach to Identify the Categories of Attributes for the Three-Factor Structure in Customer Satisfaction. Complexity 2020, pages 1-12.
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Hasan Dinçer, Serhat Yüksel & Fatih Pınarbaşı. 2020. Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance. Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance 349 370 .
Nicolas Haber & Mario Fargnoli. (2019) Prioritizing customer requirements in a product-service system (PSS) context. The TQM Journal 31:2, pages 257-273.
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