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Public Services Quarterly Volume 8, 2012 - Issue 3
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ARTICLES

Staffing by Design: A Methodology for Staffing Reference

David Ward Undergraduate Library, University of Illinois, Urbana, Illinois, USACorrespondence[email protected]
&
Eric Phetteplace Learning Resource Center, Chesapeake College, Wye Mills, Maryland, USACorrespondence[email protected]
Pages 193-207 | Received 29 Apr 2011, Accepted 06 Sep 2011, Published online: 10 Aug 2012

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Penny Beile, Kanak Choudhury & Morgan C. Wang. (2017) Hidden Treasure on the Road to Xanadu: What Connecting Library Service Usage Data to Unique Student IDs Can Reveal. Journal of Library Administration 57:2, pages 151-173.
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Vera J. Lux & Linda Rich. (2016) Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts. Internet Reference Services Quarterly 21:3-4, pages 115-139.
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Kate Fuller & Nancy H. Dryden. (2015) Chat Reference Analysis to Determine Accuracy and Staffing Needs at One Academic Library. Internet Reference Services Quarterly 20:3-4, pages 163-181.
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Articles from other publishers (3)

Aditi Bandyopadhyay & Mary Kate Boyd-Byrnes. (2016) Is the need for mediated reference service in academic libraries fading away in the digital environment?. Reference Services Review 44:4, pages 596-626.
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Kimberly Copenhaver & Alyssa Koclanes. (2016) Impact of web-scale discovery on reference inquiry. Reference Services Review 44:3, pages 266-281.
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Jan H. Kemp, Carolyn L. Ellis & Krisellen Maloney. (2015) Standing By to Help: Transforming Online Reference with a Proactive Chat System. The Journal of Academic Librarianship 41:6, pages 764-770.
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