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Journal of Hospitality Marketing & Management Volume 27, 2018 - Issue 8
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Articles

The impact of coping strategies on occupational stress and turnover intentions among hotel employees

Songshan (Sam) HuangSchool of Business and Law, Edith Cowan University, Joondalup, WA, AustraliaCorrespondence[email protected]
,
Robert van der VeenDepartment of Marketing, Oxford Brookes University, Oxfordshire, United Kingdom;School of Management, University of South Australia. City West Campus, Adelaide, SA, Australia
&
Zhenchun SongSchool of Management, Shandong University, Jinan, China
Pages 926-945 | Published online: 07 May 2018

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Christopher Mensah, Nancy Grace Baah, Ricky Yao Nutsugbodo & Abigail Ankor. (2023) Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana. Journal of Human Resources in Hospitality & Tourism 22:3, pages 396-416.
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Islam Elbayoumi Salem, Haidar Abbas, Mohamed Mousa, Hassan Aideed & Ahmed Mohamed Elbaz. (2023) Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness. Journal of Hospitality Marketing & Management 32:2, pages 150-173.
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Chien-Yun Yuan, Chien-Yu Chen, Yu-Ming Fei & Chu-Hwa Yan. (2022) Workplace ostracism and prosocial service behaviours: the role of work engagement. Current Issues in Tourism 25:16, pages 2665-2678.
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Tony Minghao Zheng, Dan Zhu, Peter Beomcheol Kim & David Williamson. (2022) An Examination of the Interaction Effects of Hospitality Employees’ Motivational and Cultural Factors in the Workplace. International Journal of Hospitality & Tourism Administration 23:3, pages 517-545.
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Seongseop (Sam) Kim, Antony King Fung Wong, Heesup Han & Man Wah (Vanessa) Yeung. (2022) Airline employees’ stress amidst the COVID-19 pandemic and its job-related consequences. Asia Pacific Journal of Tourism Research 27:1, pages 30-47.
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Aleksandra Grobelna. (2021) Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing & Management 30:4, pages 395-418.
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Christopher Mensah, Edem M. Azila-Gbettor, Melody Enyonam Appietu & Judith Semefa Agbodza. (2021) Internship Work-related Stress: A Comparative Study between Hospitality and Marketing Students. Journal of Hospitality & Tourism Education 33:1, pages 29-42.
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Mona Bouzari & Osman M. Karatepe. (2020) Does optimism mediate the influence of work-life balance on hotel salespeople’s life satisfaction and creative performance?. Journal of Human Resources in Hospitality & Tourism 19:1, pages 82-101.
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Bahar Etehadi & Osman M. Karatepe. (2019) The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy. Journal of Hospitality Marketing & Management 28:6, pages 665-689.
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