Citations (117)
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Smriti Pande & Kriti Priya Gupta. (2023) Indian customers’ acceptance of service robots in restaurant services. Behaviour & Information Technology 42:12, pages 1946-1967.
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Rehan Husain, Vir Ved Ratna & Anupam Saxena. (2023) Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review. Journal of Hospitality Marketing & Management 0:0, pages 1-49.
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Abdallah Alsaad. (2023) The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services. Journal of Hospitality Marketing & Management 0:0, pages 1-29.
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Woo Bin Kim & Hee Jin Hur. (2023) What Makes People Feel Empathy for AI Chatbots? Assessing the Role of Competence and Warmth. International Journal of Human–Computer Interaction 0:0, pages 1-14.
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Jie Cai, Xurong Fu, Zirui Gu & Rongxiu Wu. (2023) Validating Social Service Robot Interaction Trust (SSRIT) Scale in Measuring Consumers’ Trust Toward Interaction With Artificially Intelligent (AI) Social Robots With a Chinese Sample of Adults. International Journal of Human–Computer Interaction 0:0, pages 1-16.
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Huijun Yang, Hanqun Song, Catherine Cheung & Jieqi Guan. (2023) Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention?. Journal of China Tourism Research 19:2, pages 266-289.
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Namrata Rajendra Kumar Jain, Bingjie Liu-Lastres & Han Wen. (2023) Does robotic service improve restaurant consumer experiences? An application of the value-co-creation framework. Journal of Foodservice Business Research 26:1, pages 78-96.
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Minglong Li, Dexiang Yin, Hailian Qiu & Billy Bai. (2022) Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic. Journal of Hospitality Marketing & Management 31:1, pages 24-48.
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Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw & Cheng-Feng Cheng. (2022) A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants. Journal of Hospitality Marketing & Management 31:1, pages 49-76.
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Vanja Vitezić & Marko Perić. (2021) Artificial intelligence acceptance in services: connecting with Generation Z. The Service Industries Journal 41:13-14, pages 926-946.
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Feng Zeng Xu, Yun Zhang, Tingting Zhang & Jing Wang. (2021) Facial recognition check-in services at hotels. Journal of Hospitality Marketing & Management 30:3, pages 373-393.
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Oscar Hengxuan Chi, Gregory Denton & Dogan Gursoy. (2020) Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda. Journal of Hospitality Marketing & Management 29:7, pages 757-786.
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Chetanya Singh, Manoj Kumar Dash, Rajendra Sahu & Gaurvendra Singh. Evaluating Critical Success Factors for Acceptance of Digital Assistants for Online Shopping Using Grey–DEMATEL. International Journal of Human–Computer Interaction 0:0, pages 1-15.
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