Advanced search
Publication Cover
Journal of Hospitality Marketing & Management Volume 32, 2023 - Issue 4
Submit an article Journal homepage
2,479
Views
3
CrossRef citations to date
0
Altmetric
Research Article

A social exchange perspective on boosting customer loyalty through culturally competent servers

Aaron Hsiaoa Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, AustraliaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-0418-4356
ORCID Icon,
Emily (Jintao) Mab School of Hospitality & Tourism Management, University of Surrey, Guildford, UKORCID Iconhttps://orcid.org/0000-0002-0161-7710
ORCID Icon,
Anita Manfredac International Hotel Management School, Torrens University, Blue Mountains, Australia
,
Mandi Bakerc International Hotel Management School, Torrens University, Blue Mountains, Australia
&
Jingjing Xua Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, Australia
Pages 555-577 | Published online: 28 Feb 2023

Citations (3)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Kareem M. Selem, Marianna Sigala, Muhammad Haroon Shoukat, Ali Elsayed Shehata & Ibrahim M. Mkheimer. (2023) Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models. Journal of Hospitality Marketing & Management 32:6, pages 717-744.
Read now
Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid & Mohsin Raza. Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences. Journal of Hospitality Marketing & Management 0:0, pages 1-23.
Read now

Articles from other publishers (1)

Ahmed Taher Esawe, Karim Taher Esawe & Narges Taher Esawe. (2023) Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences. Journal of Hospitality and Tourism Insights.
Crossref

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.