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Research Article
A social exchange perspective on boosting customer loyalty through culturally competent servers
Aaron Hsiaoa Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, AustraliaCorrespondence[email protected]
https://orcid.org/0000-0003-0418-4356
Emily (Jintao) Mab School of Hospitality & Tourism Management, University of Surrey, Guildford, UK
https://orcid.org/0000-0002-0161-7710
Anita Manfredac International Hotel Management School, Torrens University, Blue Mountains, Australia
, Mandi Bakerc International Hotel Management School, Torrens University, Blue Mountains, Australia
& Jingjing Xua Department of Tourism, Sport and Hotel Management, Griffith University, Brisbane, Australia
Pages 555-577
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Published online: 28 Feb 2023
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