Citations: The Digital Reference Fallacy

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Pamela J. Howard. (2019) Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?. Journal of Web Librarianship 13:1, pages 61-87.
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Molly Strothmann, Cheryl McCain & Laurie Scrivener. (2009) “Ask a Librarian” Pages as Reference Gateways to Academic Libraries. The Reference Librarian 50:3, pages 259-275.
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JohnJ. Doherty. (2006) Reference Interview or Reference Dialogue?. Internet Reference Services Quarterly 11:3, pages 97-109.
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The Digital Reference Fallacy

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