References
- Gross , M. , McClure , C. and Lankes , R. 2001 . Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference Available http://quartz.syr.edu/quality/VRDphaseIILitReviw.pdf
- Lankes , R. D. and Shostack , P. 2002 . “The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems.” . Reference and User Services Quarterly , 41 ( 4 )
- Lankes , David R. 1998 . Building & Maintaining Internet Information Services: K-12 Digital Reference Services , Syracuse, NY. : ERIC Clearinghouse on Information & Technology .
- Pomerantz , J. , Nicholson , S. , Belanger , Y. and Lankes , R. D. “The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services.” . Information Processing & Management. , (Forthcoming)