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The Reference Librarian Volume 38, 2002 - Issue 79-80
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CHAT SERVICES

Hurry Up and Wait

Observations and Tips About the Practice of Chat Reference

David S. Carter University of Michigan, Media Union Library, 2321A Media Union, 2281 Bonisteel Boulevard, Ann Arbor, MI, 48109-2094, USA
Pages 113-120 | Published online: 22 Oct 2008

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Read on this site (2)

Pamela J. Howard. (2019) Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?. Journal of Web Librarianship 13:1, pages 61-87.
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JosephE. Straw. (2006) Using Canned Messages in Virtual Reference Communication. Internet Reference Services Quarterly 11:1, pages 39-49.
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Articles from other publishers (2)

Jack M. Maness. (2008) A Linguistic Analysis of Chat Reference Conversations with 18–24 Year-Old College Students. The Journal of Academic Librarianship 34:1, pages 31-38.
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James Caufield. (2005) Tricky devil: a humorous training technique for the chat reference environment. The Electronic Library 23:4, pages 377-382.
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