References
- Dervin , Brenda and Dewdney , Patricia . 1986 . Neutral Questioning: A New Approach to the Reference Interview . RQ , 25 : 506 – 13 .
- Lagace , Nettie and McClennen , Michael . 1998 . Questions and Quirks: Managing an Internet-Based Distributed Reference Service . Computers in Libraries , 18 ( 2 ) : 24 – 28 .
- Quint , Barbara . 2002 . QuestionPoint Marks New Era in Digital Reference . Information Today , 19 ( 7 ) : 50, 54
- Shaw , Elizabeth . 1996 . Real-Time Reference in a MOO: Promise and Problems http://web.archive.org/web/20020202194450/http://www-personal.si.umich.edu/∼ejshaw/research2.html