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Original Articles

Management Information Systems

Why Are They Underutilized in the Social Services?

Pages 43-61 | Published online: 02 Oct 2008

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (15)

Yvonne J. Burns, Corina Modderman, Janet Congues & Evelien Spelten. (2023) Identifying Practical Knowledge for Introducing Information Systems in Community Social Care Agencies: A Scoping Review. Journal of Technology in Human Services 41:1, pages 65-95.
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Jochen Devlieghere, Rudi Roose & Tony Evans. (2020) Managing the electronic turn. European Journal of Social Work 23:5, pages 767-778.
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Jochen Devlieghere & Rudi Roose. (2020) A policy, management and practitioners’ perspective on social work's rational turn: there are cracks at every level. European Journal of Social Work 23:1, pages 144-155.
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Somaya Ben Allouch & Judith Boonstra. (2019) The development and implementation of a mobile application in human services. Journal of Technology in Human Services 37:2-3, pages 159-183.
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Antonio Eito Mateo, M. José Gómez Poyato & Chaime Marcuello Servós. (2018) e-Social work in practice: a case study. European Journal of Social Work 21:6, pages 930-941.
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Susan Tregeagle. (2016) Heads in the Cloud: An Example of Practice-Based Information and Communication Technology in Child Welfare. Journal of Technology in Human Services 34:2, pages 224-239.
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Zeno C. S. Leung, C. F. Cheung, K. T. Chan & Kenneth H. K. Lo. (2012) Effectiveness of Knowledge Management Systems in Social Services: Food Assistance Project as an Example. Administration in Social Work 36:3, pages 302-313.
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Zeno C. S. Leung, C. F. Cheung, K. F. Chu, Yuk-chung Chan, W. B. Lee & Robert Y. W. Wong. (2010) Assessing Knowledge Assets: Knowledge Audit of a Social Service Organization in Hong Kong. Administration in Social Work 34:4, pages 361-383.
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Stephen A. Kapp & Karen Flint Stipp. (2010) Trolling for Useful Data in an Automated Information Management System: Experiences of Kansas Community Mental Health Managers. Administration in Social Work 34:2, pages 135-147.
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Mary Kay Falconer, Terry Rhodes, Kristen Cotter Mena & Robert Reid. (2009) Management Information Systems: Applications in Home Visiting Programs Designed to Prevent Child Abuse and Neglect. Journal of Technology in Human Services 27:3, pages 194-215.
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TerryE. Carrilio. (2007) Using Client Information Systems in Practice Settings: Factors Affecting Social Workers' Use of Information Systems. Journal of Technology in Human Services 25:4, pages 41-62.
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Sue Cumming, Eileen Fitzpatrick, Donna McAuliffe, Silvana McKain, Catherine Martin & Angela Tonge. (2007) Raising the Titanic: Rescuing Social Work Documentation from the Sea of Ethical Risk. Australian Social Work 60:2, pages 239-257.
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Articles from other publishers (9)

Sarah Ciftci, Susan Collings & Amy Conley Wright. (2022) Action research with caseworkers: Responding to and reflecting on the impacts of COVID‐19 on birth family contact. Child & Family Social Work.
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Jochen Devlieghere & Rudi Roose. (2018) Electronic Information Systems: In search of responsive social work. Journal of Social Work 18:6, pages 650-665.
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Jochen Devlieghere, Lieve Bradt & Rudi Roose. (2018) Creating Transparency through Electronic Information Systems: Opportunities and Pitfalls. The British Journal of Social Work 48:3, pages 734-750.
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Jochen Devlieghere, Lieve Bradt & Rudi Roose. (2017) Governmental Rationales for Installing Electronic Information Systems: A Quest for Responsive Social Work. Social Policy & Administration 51:7, pages 1488-1504.
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Bowen McBeath & Michael J. Austin. (2014) The Organizational Context of Research-Minded Practitioners. Research on Social Work Practice 25:4, pages 446-459.
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Saila Huuskonen & Pertti Vakkari. (2013) “I Did It My Way”: Social workers as secondary designers of a client information system. Information Processing & Management 49:1, pages 380-391.
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Hyun Jung Kwon. (2012) Systems Design and Strategies Development for Knowledge Management in Non-Governmental Organisations. Journal of Information & Knowledge Management 11:01, pages 1250004.
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Menachem Monnickendam, Riki Savaya & Mark Waysman. (2008) Targeting implementation efforts for maximum satisfaction with new computer systems: Results from four human service agencies. Computers in Human Behavior 24:4, pages 1724-1740.
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Terry E. Carrilio. (2008) Accountability, Evidence, and the Use of Information Systems in Social Service Programs. Journal of Social Work 8:2, pages 135-148.
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