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Original Articles

Customers' Satisfaction Factors Regarding University Food Court Service

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Pages 97-110 | Published online: 08 Sep 2008

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (11)

Mahendar Reddy Gavinolla, Hiran Roy & Vikrant Kaushal. (2023) A retrospective overview of the Journal of Foodservice Business Research using bibliometric analysis. Journal of Foodservice Business Research 26:5, pages 741-761.
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Christopher Mensah & Melody Enyonam Appietu. (2020) Examining Boarding School Foodservice Satisfaction and Patronage of Sources of Meals. Journal of Culinary Science & Technology 18:6, pages 507-526.
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Ruth Wooten, Laurel G. Lambert & Hyun-Woo Joung. (2018) Evaluation of students’ satisfaction with three all-you-can-eat university dining facilities. Journal of Foodservice Business Research 21:5, pages 539-552.
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Pernille Haugaard & Liisa Lähteenmäki. (2017) Consumer satisfaction with real life meal experiences: An interview study. Journal of Foodservice Business Research 20:4, pages 371-393.
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Hyun-Woo Joung, Dong-Soo Lee, Hak-Seon Kim & Lynn Huffman. (2014) Evaluation of the On-Campus Dining Services Using Importance-Performance Analysis. Journal of Foodservice Business Research 17:2, pages 136-146.
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David Joon-Wuk Kwun, Emily Ellyn & Youngsoo Choi. (2013) Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth. Journal of Foodservice Business Research 16:3, pages 276-297.
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Oun-Joung Park, Xinran Y. Lehto & Carol R. Houston. (2013) Assessing Competitive Attributes of Service Quality in University Foodservice. Journal of Foodservice Business Research 16:3, pages 235-254.
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Hak-Seon Kim, Sang-Mook Lee & Jingxue Jessica Yuan. (2012) Assessing College Students' Satisfaction with University Foodservice. Journal of Foodservice Business Research 15:1, pages 39-48.
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Hyun-Woo Joung, Hak-Seon Kim, Eun-Kyong Choi, Hyun-Oh Kang & Ben K. Goh. (2011) University Foodservice in South Korea: A Study of Comparison Between University-Operated Restaurant and External Foodservice Contractors. Journal of Foodservice Business Research 14:4, pages 405-413.
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Yen-Soon Kim, Jean Hertzman & Jung-Jin Hwang. (2010) College Students and Quick-Service Restaurants: How Students Perceive Restaurant Food and Services. Journal of Foodservice Business Research 13:4, pages 346-359.
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Articles from other publishers (15)

Dian Christina Silalahi & Kurniawati. (2023) The Food Truck Phenomenon Among Millenials. Ekonika : Jurnal Ekonomi Universitas Kadiri 8:1, pages 67-86.
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Fendy Fonggo, Jap Tji Beng & Desi Arisandi. (2020) Web-Based Canteen Payment and Ordering System. IOP Conference Series: Materials Science and Engineering 1007:1, pages 012159.
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Aayush Singha Roy, Dipankar Bose & U.K. Bera. (2020) Assessment of residential institute foodservice using Kano categorization and importance–performance analysis. The TQM Journal 32:3, pages 401-428.
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Ruth Annette Smith, Andrea White-McNeil & Faizan Ali. (2020) Students’ perceptions and behavior toward on-campus foodservice operations. International Hospitality Review 34:1, pages 13-28.
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Peter Lugosi. (2019) Campus foodservice experiences and student wellbeing: An integrative review for design and service interventions. International Journal of Hospitality Management 83, pages 229-235.
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EunSol Her, Soobin Seo, Jihee Choi, Victor Pool & Sanja Ilic. (2019) Assessment of food safety at university food courts using surveys, observations, and microbial testing. Food Control 103, pages 167-174.
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Seong-Soo Cha & Bo-Kyung Seo. (2019) Cafeteria Use by Students and Effect of Selection Attributes on Satisfaction. The Journal of Asian Finance, Economics and Business 6:1, pages 187-194.
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Kyung-A Lee & Eun-Soon Lyu. (2017) Importance-Performance Analysis (IPA) of Service Quality Attributes of University Foodservice by City Size. Korean Journal of Food & Cookery Science 33:6, pages 691-701.
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EunSol Her, Soobin Seo, Jihee Choi, Victor Pool & Sanja Ilic. (2017) Observed food safety behaviors among consumers and employees in university food courts. British Food Journal 119:7, pages 1619-1632.
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조진호. (2015) Effects of Service Quality on Customer's Perceived Value, Customer Satisfaction, Trust, and Behavioral Intention in the University Cafeteria. Journal of Korea Service Management Society 16:5, pages 73-100.
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Lorraine Brown, John Edwards & Heather Hartwell. (2013) Eating and emotion: focusing on the lunchtime meal. British Food Journal 115:2, pages 196-208.
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Tanya Ruetzler, Jim Taylor & Jean Hertzman. (2012) Adaptation and international students' perceptions of on‐campus foodservice. British Food Journal 114:11, pages 1599-1612.
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David Joon-Wuk Kwun. (2011) Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach. International Journal of Hospitality Management 30:2, pages 252-261.
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Tanya Ruetzler, Jean Hertzman & Jim Taylor. (2009) A comparative analysis of the impact of culture on university foodservice satisfaction: a pilot study. Journal of Foodservice 20:4, pages 200-208.
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Mohhidin Othman, Nadzirah Salehuddin, Muhammed Shahrim Abdul Karim & Hazrina Ghazali. (2012) Customers? Satisfaction towards Institutional Foodservices: An Insight into Universities in the Klang Valley, Malaysia. SSRN Electronic Journal.
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