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Journal of Organisational Transformation & Social Change Volume 8, 2011 - Issue 3
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A new perspective on client service: From on-the-job to structured competencybased training. The University of Wollongong Library experience, a descriptive case study

DONNA DEEUniversity of Wollongong Library
,
CATHY MESSERUniversity of Wollongong Library
&
BETH PEISLEYUniversity of Wollongong Library
Pages 281-296 | Published online: 02 Dec 2013

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DONNA DEE, CATHY MESSER & BETH PEISLEY. (2011) A new perspective on client service: From on-the-job to structured competencybased training. The University of Wollongong Library experience, a descriptive case study. Journal of Organisational Transformation & Social Change 8:3, pages 281-296.
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Articles from other publishers (2)

Mohammad Orsan Al-Zoubi, Ra'ed Masa'deh & Naseem Mohammad Twaissi. (2022) Exploring the relationship among structured-on-the job training, mentoring, job rotation, work environment factors and tacit knowledge transfer. VINE Journal of Information and Knowledge Management Systems.
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Sahar Ahadi & Ronald L. Jacobs. (2017) A Review of the Literature on Structured On-the-Job Training and Directions for Future Research. Human Resource Development Review 16:4, pages 323-349.
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