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SUGGESTED CITATION
- Dee, D., Messer, C. and Peisley, B. (2011), ‘A new perspective on client service: From on-the-job to structured competency-based training. The University of Wollongong Library experience, a descriptive case study’, Journal of Organisational Transformation and Social Change, 8: 3, pp. 281–296, doi: 10.1386/otsc.8.3.281_1