A new method of using TRIZ for problem solving and improvement design for a government department

Abstract

Operations in Government bureaucracy have to follow the guidance of policy, laws, and restrictions. The Government staff often do not know which solution they should use when facing a management problem that needs decision-making and problem solving, which means that the project to be carried out may jeopardize other projects and cause contradiction, which may in turn lead to difficulty in executing the project. System innovative thinking has been considered effective in uncovering structural flaws that limit system performance and explaining why a well-intended policy intervention fails to produce expected results. This study proposes a new method of diagnosis and improvement design by using TRIZ for management. Furthermore, through examples of 40 inventive principles, a pattern of innovation perfectly matching the solutions for management is then built up. This research is considered as being available for further users to utilize for management problem solving.

政府體系的運作 ， 必須依循著國家的政策與法制的引導及規範 ， 政府單位的人員 ， 不論是在執行工作或是遇到管理問題需要做決定時 ， 經常會碰到找到的解決方法 ， 與其他管理狀況相互矛盾 ， 產生難以做決定的情形 ， 也就是說 ， 當決定了改善方法要執行時 ， 卻可能造成另一問題的惡化。 管理者在思考解決問題方案時 ， 環境中充滿了不確定及改善方案後仍不確認改善績效的風險 ， 本文利用改良式TRIZ創意管理專案診斷方法 ， 提出一種在不確定管理專案問題的診斷訊息時 ， 使用TRIZ 方法中的四十個創新法則(40 Inventive Principles) 診斷 ， 直接又快速並解決矛盾狀況管理問題的方法。

(*聯絡人: [email protected])

Keywords:

• TRIZ
• 40 inventive principles
• contradiction table
• 39 engineering parameters

Keywords:

• 關鍵字: TRIZ ， 40 個創新法則 ， 矛盾矩陣表 ， 39 個工程參數

Notes

(*聯絡人: [email protected])