Organizational citizenship behavior based on trust in organizational spirituality and participation in non-profit service organizations: A case study in Iran

Figures & data

Figure 1. Conceptual model of the study.

Table 1. The structure of organizational citizenship behavior questionnaire

Variable Organizational citizen behavior	Components	Items
	Virtue of citizenship	1–8
	Altruism	9–14
	Conscience	15–22
	Chivalry	23–28
	Courtesy	28–32
	Organizational loyalty	32–39
	Obedience	39–43
	Trust in(organizational) Spirituality	44–53

Table 2. Estimation of reliability for organizational citizen behavior questionnaire based on Cronbach alpha

Number of Indices	Cronbach alpha Coefficient
0.895	9

Table 3. Estimation of scale reliability for organizational citizenship behavior questionnaire based on Cronbach alpha

Variable	Components (scales)	Items	Average scale by deleting any item	Variance of scale by deleting any item	Correlation of item with scale (part with whole)	Value of Cronbach alpha by deleting any item
Organizational citizenship behavior	Virtue of citizenship	1–8	29.93	20.58	0.85	0.867
	Altruism	9–14	29.49	23.56	0.64	0.8845
	Work Conscience	15–22	29.74	23.56	0.64	0.884
	Chivalry	23–28	30.45	20.87	0.62	0.891
	Courtesy	29–32	29.67	24.46	0.47	0.896
	Loyalty	33–39	3.07	25.65	0.88	0.864
	Obedience	40–43	29.69	254.95	0.30	0.905
	Trust	44–53	30.02	20.93	0.81	0.870
	Participation	54–57	29.86	21.66	0.71	0.879

Table 4. Personal characteristics of respondents

Individual Characteristics		Frequency	Frequency Percentage	Percentage of Variable Frequency	Cumulative Frequency Percentage
Gender	Male	211	72	72	72
	Female	82	28	28	100
	Total	293	100	100
Qualifications	Diploma	0	0	0	0
	A.A.	54	18.4	18.4	18.4
	B.A.	127	43.3	43.3	61.8
	M.A.	112	38.2	38.2	100
	Total	293	100	100

Table 5. Kolmogorov-Smirnov Test and Shapiro-Wilk Test of variable scales of organizational citizenship behavior

Test Scale	Kolmogorov-Smirnov Test			Shapiro-Wilk Test
	Statistics	Degree of Freedom (df)	Level of Significance (Sig.)	Statistics	Degree of Freedom (df)	Level of Significance (Sig.)
Citizenship Virtue	0.091	293	0.000	0.976	293	0.000
Altruism	0.099	293	0.000	0.943	293	0.000
Work Conscience	0.101	293	0.000	0.977	293	0.000
Chivalry	0.095	293	0.000	0.960	293	0.000
Courtesy	0.101	293	0.000	0.929	293	0.000
Organizational Loyalty	0.090	293	0.000	0.975	293	0.000
Organizational Obedience	0.186	293	0.000	0.916	293	0.000
Trust in Spirituality	0.067	293	0.003	0.979	293	0.000
Participation in Social Services	0.152	293	0.000	0.933	293	0.000

Table 6. KMO and Bartlett index Test for organizational citizenship behavior variable

Kaiser-Meyer-Olkin Measure of Sampling Adequacy		0.623
Bartlett’s Test of Sphericity	Approx. Chi-Square	18887.871
	Degree of Freedom (df)	1596
	Level of Significance (Sig.) (Sig.)	0.000

Table 7. Total table of explained variance for organizational citizenship behavior variable

Components	Initial Special Values			Special Values of Non-Rotating Extraction Factors			Special Values of Rotating Extraction Factors
	Total	Variance Percentage	Cumulative Percentage	Total	Percentage	Cumulative Percentage	Total	Percentage	Cumulative Percentage
1	17.45	30.615	30.615	17.45	30.615	30.615	6.273	11.005	11.005
2	6.958	12.207	42.822	6.958	12.207	42.822	6.137	10.767	21.772
3	3.073	5.392	48.214	3.073	5.392	48.214	4.916	8.624	30.396
4	2.696	4.729	52.943	2.696	4.729	52.943	4.578	8.032	38.427
5	2.400	4.210	57.153	2.400	4.210	57.153	3.795	6.658	45.086
6	1.881	3.301	60.453	1.881	3.301	60.453	3.348	5.874	50.960
7	1.835	3.220	63.673	1.835	3.220	63.673	2.982	5.232	56.192
8	1.692	2.969	66.642	1.692	2.969	66.642	2.812	4.934	61.125
9	1.552	2.724	69.366	1.552	2.724	69.366	2.276	3.992	65.118
10	1.328	2.330	71.695	1.328	2.330	71.695	2.082	3.653	68.771
11	1.281	2.247	73.943	1.281	2.247	73.943	2.051	3.598	72.368
12	.106	1.941	75.884	1.106	1.941	75.884	1.725	3.027	75.395
13	1.054	1.848	77.732	1.054	1.848	77.732	1.332	2.337	77.732
…	…	….	….
56	0.009	0.016	99.990
57	0.006	0.010	100.000

Table 8. The structure of organizational citizenship behavior questionnaire

Variable Organizational citizenship behavior	Components	Items
	Virtue of citizenship	1–8
	Altruism	9–14
	Conscience	15–22
	Chivalry	23–28
	Courtesy	28–32
	Organizational loyalty	32–39
	Obedience	39–43
	Trust in (organizational) Spirituality	44–53

Table 9. Validity of scale of organizational citizenship behavior variable using item analysis

Organizational Citizenship Behavior Variable Dimensions	Validity Coefficient
	Spectrum Correlation Coefficient	Level of Significance
Citizenship Virtue	0.0 – 626.804	0.001
Altruism	0.0 – 694.811	0.001
Work Conscience	0.0 – 254.783	0.001
Chivalry	0.0 – 562.865	0.001
Courtesy	0.0 – 792.851	0.001
Organizational Loyalty	0.0 – 654.790	0.001
Organizational Obedience	0.0 – 753.833	0.001
Trust in Spirituality	0.0 – 343.795	0.001
Participation in Social Services	0.0 – 792.834	0.001

Table 10. Criteria for evaluating the measurement model of organizational citizenship behavior variable

Reagent Structure		Model Reliability Test				Model Validity Test		Model Quality
		Factor Loading		Reagent Reliability	Compound Reliability	Convergent Validity (AVE)	Differential Validity?	CV Com	Result
		Absolute Value	T Statistics
Citizenship Virtue	Mb4	0.844	44.965	0.712	0.899	0.748	Yes	0.456	Yes
	Mb5	0.857	42.117	0.734
	Mb6	0.893	61.803	0.797
Altruism	Mb11	0.773	23.310	0.598	0.900	0.692	Yes	0.470	Yes
	Mb12	0.865	45.766	0.748
	Mb13	0.780	18.464	0.608
	Mb14	0.903	111.125	0.815
Work Conscience	Mb20	0.831	34.982	0.691	0.887	0.724	Yes	0.424	Yes
	Mb21	0.810	29.741	0.656
	Mb22	0.907	84.391	0.823
Chivalry	Mb24	0.781	9.569	0.610	0.899	0.750	Yes	0.464	Yes
	Mb25	0.927	47.495	0.859
	Mb27	0.883	20.768	0.780
Courtesy	Mb29	0.697	13.065	0.486	0.877	0.643	Yes	0.404	Yes
	Mb30	0.840	29.852	0.706
	Mb31	0.887	46.019	0.787
	Mb32	0.772	26.592	0.596
Organizational Loyalty	Mb33	0.763	24.807	0.582	0.864	0.560	Yes	0.344	Yes
	Mb34	0.714	18.509	0.510
	Mb35	0.715	19.191	0.511
	Mb38	0.809	45.448	0.654
	Mb39	0.737	23.131	0.543
Organizational Obedience	Mb40	0.810	25.254	0.656	0.885	0.659	Yes	0.416	Yes
	Mb41	0.798	31.881	0.637
	Mb42	0.838	42.215	0.702
	Mb43	0.801	22.874	0.642
Trust in Spirituality	Mb45	0.747	17.537	0.558	0.885	0.562	Yes	0.385	Yes
	Mb46	0.736	15.949	0.542
	Mb47	0.820	46.841	0.672
	Mb48	0.771	29.572	0.594
	Mb49	0.709	17.927	0.503
	Mb50	0.708	16.341	0.501
Participation in Social Services	Mb54	0.871	50.186	0.759	0.911	0.775	Yes	0.500	Yes
	Mb55	0.929	119.764	0.863
	Mb57	0.837	31.091	0.701

Table 11. The second root comparison matrix of the AVE value and the correlation coefficients of the structures (Fornell-Larker criterion)

Structures	Courtesy	Organizational Obedience	Trust in Spirituality	Chivalry	Citizenship Virtue	Participation in Social Services	Altruism	Work Conscience	Organizational Loyalty
Courtesy	0.80
Organizational Obedience	0.50	0.81
Trust in Spirituality	0.25	0.49	0.75
Chivalry	-	-	0.17	0.866
Citizenship Virtue	0.34	0.356	0.444	-	0.865
Participation in Social Services	0.42	0.561	0.584	-	0.649	0.880
Altruism	0.46	0.509	0.364	-	0.717	0.615	0.832
Work Conscience	0.434	0.393	0.454	-	0.567	0.619	0.561	0.851
Organizational Loyalty	0.516	0.585	0.643	-	0.667	0.783	0.652	0.575	0.740

Figure 2. Model of reflexive measurement of organizational citizenship behavior.