References
- Abbasi, A., & Ismail, W. K. W. (2023). Linking organizational citizenship behavior and organizational trust towards reducing workplace deviance behavior in higher education. Cogent Social Sciences, 9(1). https://doi.org/10.1080/23311886.2022.2157538
- Asadollahi, A., Jahanshahi, A. A., & Nawaser, K. (2011). A comparative study to customer’s satisfaction from after Sales services in the automotive industries. Asian Journal of Business Management Studies, 2(3), 124–22.
- Benson, T. H. L., & Loosemore, M. (2017). The effect of inter-organizational justice perceptions on organizational citizenship behaviors in construction projects. International Journal of Project Management, 35(2), 95–106. https://doi.org/10.1016/j.ijproman.2016.10.016
- Beyzad, J., Sadeghi, M., & Ebrahimpour, D. (2012). A survey on effective organizational factors on employees' professional ethic development. Ethics in Science & Technology, 7(2), 55–63. https://sid.ir/paper/122760/en
- Binestock, C. C., Demoranvill, C. W., & Smith, R. K. (2003). Organizational citizen ship behavior and service quality. Journal of Service Marketing Ol17, 17(4), 357–378. https://doi.org/10.1108/08876040310482775
- Bowler, W. M., Halbesleben, J. R. B., & Paul, J. R. B. (2010). If you’re close with the leader, you must be a brownnose: The role of leader–member relationships in follower, leader, and coworker attributions of organizational citizenship behavior motives. Human Resource Management Review, 20(4), 309–316. https://doi.org/10.1016/j.hrmr.2010.04.001
- Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). “The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management”, 15(1), 27–53. https://doi.org/10.1108/09564230410523321
- Chang, W.-J., Hu, D.-C., & Keliw, P. (2021). Organizational culture, organizational citizenship behavior, knowledge sharing and innovation: A study of indigenous people production organizations. Journal of Knowledge Management, 25(9), 2274–2292. https://doi.org/10.1108/JKM-06-2020-0482
- Chiu, S. F., & Chen, H. L. (2005). Relationship between job characteristics and organizational citizenship behavior. Journal of Social Behavior and Personality, 33(6), 523–540. https://doi.org/10.2224/sbp.2005.33.6.523
- Dehghan H., & Dehghan H. (2015). Investigating the relation between intellectual capital and organizational performance. Journal of Educational Management Innovations, 10(4), 80–98. 20.1001.1.20081138.1394.10.4.6.3
- Denison, D. (1990). “Corporate culture and organizational effectiveness”. john Wiley& Sons.
- Fakhar, S., Guo, Y. X., & Muhammad, S. (2017). Organizational culture and innovation performance in Pakistan’s software industry. Technology in Society, 49, 48–56. https://doi.org/10.1016/j.techsoc.2017.08.002
- Fatma, M., Khan, I., Kumar, V., & Shrivastava, A. K. (2022). Corporate social responsibility and customer-citizenship behaviors: The role of customer–company identification. European Business Review, 34(6), 858–875. https://doi.org/10.1108/EBR-12-2021-0250
- Gerke, A., Dickson, G., Desbordes, M., & Gates, S. (2017). The role of interorganizational citizenship behaviors in the innovation process. Journal of Business Research, 73, 55–64. https://doi.org/10.1016/j.jbusres.2016.12.005
- Gharleghi, B., Jahanshahi, A. A., & Nawaser, K. (2018). The outcomes of corporate social responsibility to employees: Empirical evidence from a developing country. Sustainability, 10(3), 698. https://doi.org/10.3390/su10030698
- Guo, X., Duff, A., & Hair, M. (2008). Service quality measurement in the Chinese corporate banking market. International Journal of Bank Marketing, 26(5), 305–327. https://doi.org/10.1108/02652320810894389
- Haffar, M., Al-Araghouli, W., & Ghoneim, A. (2014). An empirical investigation of the influence of organizational culture on individual readiness for change in Syrian manufacturing organizations. Journal of Organizational Change Management, 27(1), 5–22. https://doi.org/10.1108/JOCM-04-2012-0046
- Hashemzadeh, G. R., Khaksar, S. M. S., Nawaser, K., & Jahanshahi, A. A. (2011). Technological dimension of customer relationship management. Indian Journal of Science & Technology, 4(11), 1565–1572. https://doi.org/10.17485/ijst/2011/v4i11.31
- Henri, J. F. (2006). Organizational culture and performance measurement systems. Accounting, Organizations & Society, 31(1), 77–103. https://doi.org/10.1016/j.aos.2004.10.003
- Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior? person–organization fit as moderator. European Journal of Training & Development, 44(6/7), 637–657. https://doi.org/10.1108/EJTD-02-2020-0032
- Jehanzeb, K., & Mohanty, J. (2020). The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator. Personnel Review, 49(2), 445–468. https://doi.org/10.1108/PR-09-2018-0327
- Julia, C. (2011). Innovation or imitation? The role of organizational culture. Management Decision, 49(1), 55–72. https://doi.org/10.1108/00251741111094437
- Khaksar, S. M. S., Jahanashahi, A. A., & Nawaser, K. (2010). Study of the relation of customer service and entrepreneurial opportunities. Asian Journal of Management Research, 1(1), 200–214.
- Khasawneh, S. (2011). Shared leadership and organizational citizenship behavior in Jordanian public universities: Developing a global workforce for the 21st century. Educational Management Administration and Leadership, 39(5), 621–634. https://doi.org/10.1177/1741143211408447
- Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective commitment and organizational citizenship behavior: A case of South Korea’s public sector. Public Organization Review, 14(3), 397–417. https://doi.org/10.1007/s11115-013-0225-z
- Konovsky, M. A., & Organ, D. W. (1996). Dispositional and contextual determinants of organizational citizenship behavior. Journal of Organizational Behavior, 17(3), 253–266. https://doi.org/10.1002/(SICI)1099-1379(199605)17:3<253:AID-JOB747>3.0.CO;2-Q
- Korte, R., & Chermack, T. (2007). Changing organizational culture with scenario planning. Journal of Futures, 39(6), 645–656. https://doi.org/10.1016/j.futures.2006.11.001
- Kwantes, C. T., & Boglarsky, C. A. (2007). Perception of organizational culture, leadership effectiveness and personal effectiveness across six countries. Journal of International Management, 13(2), 204–230. https://doi.org/10.1016/j.intman.2007.03.002
- Marschke, E., Preziosi, R., & Harrington, W. (2009). Professionals and executives support a relationship between organizational commitment and spirituality in the workplace. Journal of Business & Economics Research, 7(8). https://doi.org/10.19030/jber.v7i8.2320
- Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes (an exploratory empirical assessment). Journal of Organizational Change Management, 4(16), 427–447. https://doi.org/10.1108/09534810310484172
- Mishra, S. (2010). Internal Marketing – a tool to Harness employees’ power in service organizations in India. International Journal of Business & Management, 5(1), 185–193. https://doi.org/10.5539/ijbm.v5n1p185
- Parasuraman, A., Zeithmal, V. A., & Berry, L. L. A. (1985). A conceptual model of service quality and its implication. Journal of Marketing, 49(4), 41–50. https://doi.org/10.1177/002224298504900403
- Philip, G., & McKeown, L. (2004). Business transformation and organizational culture. Journal of European Management, 22(6), 624–636. https://doi.org/10.1016/j.emj.2004.09.026
- Piłat, M. (2016). How organizational culture influences on building and developing a learning organization. Forum scientiae oeconomia, 4(1), 82–92.
- Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
- Putthiwanit, C. (2015). Exploring the impact of organizational culture on employees in multinational enterprise: A Qualitative approach. Procedia - Social & Behavioral Sciences, 207, 483–491. https://doi.org/10.1016/j.sbspro.2015.10.118
- Schein, E. H. (2004). “Organizational culture and leadership”. Jossey-Bass, San Francisco.
- Seth, N., Deshmukh, S. G., & Vrat, P. (2005). Service quality models: A review. International Journal of Quality & Reliability Management, 22(9), 913–949. https://doi.org/10.1108/02656710510625211
- Sirikarai, S. (2010). Measurement of organizational culture. Thammasat University, 109, 39–52.
- Sousa, R., & Voss, C. A. (2006). Service quality in multi-channel services employing virtual channels. Journal of Service Research, 8(4), 356–371. https://doi.org/10.1177/1094670506286324
- Wen-Jung, C. (2017). The model of service-oriented organizational citizenship behavior among international tourist hotels. Journal of Hospitality & Tourism Management, 29, 24–32. https://doi.org/10.1016/j.jhtm.2016.05.002
- Wymer, C. K. (2014). Effects of OCB on job satisfaction perceptions. Master of Arts (M.A.), Xavier University, Psychology.
- Yen, H. R., & Brianp, N. (2004). Organizational citizenship behaviors& organizational effectiveness: Examining relationships in Taiwanese banks. Journal of Applied Social Psychology, 34(8), 1617–1637. https://doi.org/10.1111/j.1559-1816.2004.tb02790.x
- Yoon, C. (2009). The effects of organizational citizenship behaviors on ERP system success. Computers in Human Behavior, 25(2), 421–428. Computers in Human Behavior 25. https://doi.org/10.1016/j.chb.2008.10.004
- Yoon, M. H., & Suh, J. (2003). “Organizational citizenship behavior and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597–611. https://doi.org/10.1016/S0148-2963(01)00290-9
- Zheng, W., Zhang, M., Li, H., & Isenhour, L. C. (2012). Performance appraisal process and organizational citizenship behavior. Journal of Managerial Psychology, 27(7), 732–752. https://doi.org/10.1108/02683941211259548