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The Service Industries Journal Volume 38, 2018 - Issue 9-10

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Effects of individual resources and team-member exchange on service quality

论个人资源及团队成员交换对服务质量的影响

Unji BaekCollege of Hospitality and Tourism Management and Tourism Industry Data Analytics Lab (TIDAL), Sejong University, Gwangjin-gu, Republic of KoreaView further author information

Hossein OlyaOxford School of Hospitality Management, Oxford Brookes Business School, Oxford Brookes University, Oxford, United Kingdom of Great Britain and Northern Ireland

http://orcid.org/0000-0002-0360-0744 View further author information

Seul Ki LeeCollege of Hospitality and Tourism Management and Tourism Industry Data Analytics Lab (TIDAL), Sejong University, Gwangjin-gu, Republic of KoreaCorrespondence[email protected]
View further author information

Pages 584-606 | Received 15 Jan 2017, Accepted 28 Nov 2017, Published online: 28 Jan 2018

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https://doi.org/10.1080/02642069.2018.1426751
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