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Articles
Masked smiles matter – employee verbal expertise and emotion display during COVID-19
Verena HofmannDepartment of Strategic Management, Marketing and Tourism, University of Innsbruck, Innsbruck, AustriaCorrespondence[email protected]
https://orcid.org/0000-0002-3567-2793
Nicola E. Stokburger-SauerDepartment of Strategic Management, Marketing and Tourism, University of Innsbruck, Innsbruck, Austria
, Anna WanischDepartment of Strategic Management, Marketing and Tourism, University of Innsbruck, Innsbruck, Austria
& Heike HebbornDepartment of Strategic Management, Marketing and Tourism, University of Innsbruck, Innsbruck, Austria
Pages 107-137
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Received 30 Jul 2020, Accepted 21 Dec 2020, Published online: 22 Jan 2021
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