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The Service Industries Journal Volume 42, 2022 - Issue 1-2
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Articles

Unifying technology and people: revisiting service in a digitally transformed world

技術與人的統一：在數字化轉型的世界中重新審視服務

Jay Kandampullya Consumer Sciences, The Ohio State University, Columbus, OH, USA
,
Anil Bilgihanb College of Business, Marketing Department, Florida Atlantic University, Boca Raton, FL, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-2770-9637
ORCID Icon &
Daisy K. Lia Consumer Sciences, The Ohio State University, Columbus, OH, USA
Pages 21-41 | Received 16 Mar 2021, Accepted 03 Aug 2021, Published online: 20 Aug 2021

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