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The Service Industries Journal Volume 43, 2023 - Issue 7-8

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The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency

组织学习能力和复原力在错误管理文化-服务创新联系中的中介作用以及错误频率的偶然影响

Ali E. Akgüna Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, TurkeyCorrespondence[email protected]
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Halit Keskina Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey

Zeynep Aksoya Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey

Selahaddin Samil Fidana Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey

Suleyman Yigitalb Albaraka Türk Participation Bank, Istanbul, Turkey

Pages 525-554 | Received 04 Aug 2021, Accepted 31 Mar 2022, Published online: 10 Apr 2022

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https://doi.org/10.1080/02642069.2022.2062328
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